It seems all kitchenaid products are pricy, but with a huge 65% off this is reasonable enough.
Free shipping as well.
Update: All orders made on the website for $281 will be honoured. See rep comment.
KitchenAid 5KSM3311XATBSPIR Mini Tilt Head Stand Mixer with Spiralizer $281 @ Appliances Online
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Ausperleo on 12/10/2017 - 01:26 appliancesonline.com.au (5548 clicks)
Last edited 12/10/2017 - 14:10 by 2 other users
Last edited 12/10/2017 - 14:10 by 2 other users
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Well I would have loved this mixer but I give a big thumbs up to Jake and winning for making at least a few ozbargainers happy as :)
Thanks guys :)
I can confirm that the sales that went through before the price increase are final. I jumped on their sight and did the online chat. Coincidentaly got a bloke named Jake. So maybe Jakes legit, but it will only be honoured for the people who have already purchased it by the sounds of things.
Awesome.
Hi all.
You will be happy to know that Appliances Online WILL be honouring past orders of this KitchenAid Blue Mixer with Spiralizer at the $281 price that happened before the price was adjusted this morning.
Let me explain what happened here.
OzBargainers may or may not know that Appliances Online automates the pricing of our entire range of thousands of products. This particular blue KitchenAid Mixer + Spiralizer was loaded into the system without a cost price, which is not supposed to be possible (there are numerous checks so that cost price can not be blank or zero), but it did happen.
Long story short, as the algorithm attempts to maximize return to the business, it has been testing constantly lower prices to see where the optimal price is. Unfortunately (for Appliances Online), because the pricing system thinks the cost of this product is zero, it did not stop lowering the price of this particular model.
As @aarick noted, the price of this blue KitchenAid Mixer-Spiralizer has been similar in previous weeks and we have honoured those purchases.
Fast forward to 12 hours ago and OP posted on OzB.
We walked into work to discover we had sold 190 of these Mixers-Spiralizers overnight.
We corrected the price to be the same as the other models.
Please note that we have to order 184 of these from KitchenAid directly and sell them at vastly under our cost price. Back of napkin calculations show we're taking a $50,000 hit on the chin to honour your orders.What does this mean for OzB?
Please be patient if you were one of the 190 orders. It will take some time for the actual new shipment of blue Mixers-Spiralizers to arrive from KitchenAid. I do not have an exact ETA at this moment.
If you absolutely need it ASAP, for those customers keen enough, we welcome you to call our customer support on 1300 000 500 with the relevant information from your confirmation email on hand and we may be able to swap your blue mixer for a different colour that is available. Please note we have a strictly limited stock of the other eight colours.
If you can wait until tomorrow, we will be attempting to call each customer to let you know over the phone that we are honouring your order and ask if you want a different colour (if available).
Further note: the spiralizer is in extremely short supply and may be delivered to you as a separate order from the mixer.
The only thing I would ask of OzBargain is to leave us a review or share your experience with Appliances Online with your mates or online after you get your KitchenAid Mixer + Spiralizer. Feedback (both good and bad) makes us extremely happy and is super valuable for us.
If you have any further questions or issues regarding this blue KitchenAid mixer + spiralizer, please call our customer support team on 1300 000 500
TLDR: OzB has uncovered a rare pricing error on Appliances Online (pricing team says thanks).
Appliances Online will honour the sales made at the $281 price
We will be contacting each purchaser by phone over the next few days to let you know we honour your purchase and ask if you would like to change to a different colour (which means you get your mixer earlier).OK well I guess that explains why I have no email back. No deal for me!
Also, we hope Jake did not get beaten up for trying to be nice to us… Can you assure us he is still alive?
Thank you kind sir. This is a very gracious offer. I just sent an email to the support email address (under the name Jason) - could you check that is all the info you need?
Damn…was looking forward to a pricing error on a Transtherm or Liebherr wine fridge :(
Thank you AO :D
Thank you, you guys don't play around with the Legendary Service!
I managed to order one last night and very happy that price is being honoured. i just got off the phone as was looking to change the colour with something that is stock (like the grey that website says in in stock) and have been advised no longer doing colour change and waiting for delivery information from Kitchenaid. Should get a phone call tomorrow with updated information. Again no complaints from my end even tho colour change would have been great but more than happy with just getting the product.
Hi mejutty, I had at look at your order and it looks you are currently set for a pink mixer. Hopefully you'll get a call tomorrow that confirms you will be getting the pink mixer.
A pink mixer, how did that happen?
@mejutty: oops, replied to the wrong person. I confused you for a different OzBargainer who PMed almost the same message as your PM.
Please disregard the pink mixer bit.
Let me rephrase: I had a look at your sales order, I can confirm you got your order in and also that you should be receiving a call from our team sometime tomorrow to ask if you would like your mixer in a different colour.
I don't know if your order is in our first six orders (i.e. the stock on hand of the blue mixer), but you will get your mixer. Hope that helps and sorry for the confusion.
That Is Awesome Thanks! This is my first order with Appliances Online and im very happy. Its easy to have good customer service, imho what makes great customer service is how problems are dealt with when something goes wrong. Combine great customer service with a best price guarantee and that's where I will shop.
I will be in the market for a new fridge, dishwasher and maybe washing machine in november and will definitely be looking at Appliances Online.
Could we get an update when you have a better idea on when the blue ones would be delivered? (mainly, will they arrive in time for Christmas?). Bought it for the mother in laws Christmas present, +10,000 points.
I'm very certain you'll get them before Christmas.
When you made a purchase it probably said something like 17th or 18th October as the expected delivery date, which is our normal turnaround time when we have stock or even when we don't have the stock on hand and we need to order from the supplier.
However, because we have to order almost 200x additional units, it may take a little bit more time for a whole range of reasons (logistics, finance etc). So no ETA yet, but it will be before Christmas for sure. If I had to guesstimate, late October would be my bet. Once I have more concrete details, I'll update everyone on this thread.
AO, the amount of goodwill this will generate - off the charts
Here's some more, we've got a 24 hours OzBargain exclusive to thank the community for finding this pricing error. Get a real $1,030 off a high quality barbeque, just in time for summer.
Is that meant only 190 orders will be honor the price?
Yes, only the orders that were made before the price was changed will be honored.
Extremely impressed with AO’s handling and response to this!! I did um and ah over the deal this morning but bit the bullet and am glad I did! Thank you AO! Leaving a review and feedback is definitely not too much to ask for in response to this fantastic service.
Mrs Vietbargain not happy that I missed out on this one, but good to know that AO are honouring the price. Ozbargain remembers.
Lucky 190. Props to AO for honouring the price.
Add me as another person very impressed with AO's handling of the situation. I'll definitely be sure to use them over the next few weeks as I move houses. If anyone changes their mind regarding the product or wants to resell it at a small profit, please contact me =)
Very happy customer, rang up to confirm order and swap colour. Thanks AO!!!
Called AO, asked to change from blue to empire red, that's out of stock too :(
The blue is pretty nice though. It's one of the colours I would consider.
I've got a blue assigned to me, now someone else will be getting theirs by 17/10.
My other Kitchenaids are empire red, blue will be a little odd…
Well done AppliancesOnline. The Zappos of Australian eCommerce!
Super pleased, rang up as well and changed colours
This is what I get for umming and aahiing last night lol
Well if in doubt, buy it now.
I really don't know what's worse, buyer's remorse or FOMO.
I also made a vow to myself to not buy stuff just because it's cheap as it's costing me a fortune :).
When it's this cheap, you could use it for a while, flog it off on scumtree and you'd still be on top.
For those who changed their colours, does your invoice says you've got a balance owing?
Nope, 0 Balance owing
Bugger. Will call them now to sort this out.
Thank you AO for the good news!
Called AO - they have the blue mixer in stock but not the spiral attachment..
Still happy though!Actually, they don't - had to go black because I can't quite wait!
Just called AO. Changing colour will incur additional charge was told!
You should not have to incur an additional charge for changing colour to the same mini mixer + spiralizer.
There may be a bit of confusion in our customer support team.
You can either call again (apologies for the inconvenience) or wait for a call sometime tomorrow from our customer service team.
You can also PM me your SO# and I'll see what I can do.I have PM you. I want silver Colour if available. Rdgs.
Called earlier with order number as they have suggested, but they weren't offering the choice of another colour until maybe tomorrow…
Wish I had seen this last night. Wanted one :(
Awesome from AO for honouring the price! I didn't see it til this morning when the price had changed back but I'll definitely be looking into what they have in the future and buying from AO just because of this. Well done.
AO is awesome and you lot are lucky SOBs :)
Didn't buy a KitchenAid, but just wanted to chime in with my awesome experience with AO. I bought my house in March 2015 and turned to AO for my Fridge, Microwave, Dishwasher and Washing Machine. Not only did they offer the best price on all of these appliances, they delivered it all for free on a convenient day, installed it for free and took away the packaging for recycling.
That in itself is amazing, and when I need to buy more appliances I know where I'll be turning first!
They also have a Best Price Guarantee which is amazing too.
Go AO!I total agreed they are very efficient and fantastic to deal with. I remembered I told them other seller are selling cheap. They price match instantly. The delivery man are all so efficient and accommodative too!
Received a call from AO this morning advising the blue is out of stock and offering my choice of any other colour. Have gone with the matte black.
Missed out on this deal but impressed by how AO managed the issue. I'll be checking them out next time I need to buy something!
They are efficient I must say. I recommended AO to my friends and all of them are very happy with their service and price also very compatible.
Nothing as efficient as sending them an email just before going to sleep and a response is already sitting in my mailbox by the morning.
Though the lack of order tracking on their website…kinda suck.
I have ordered two mixers, one for my mum and one for my wife. too sad the AO has rung me and cancel one of them. It still not too bad but it would be better if they can send two out.
Got my mixer today in matte black! So excited! Anyone know when the spiralizer will be in stock?
Did you get a tracking number with yours, or did they just ship it?
I got a tracking number via text.
Tracking number via SMS and then an invoice of what was shipped.
Which state are you in?
I originally got an email saying that it'd be delivered on Monday (two days ago) by one of their drivers and I'd get a call before 10am to advise of a timeframe, presumably a standard email but 10am went by and no-one called so I called them only to be told that the mixers were in their NSW warehouse and being sent via Aus Post! A bit of a waste of time and I still haven't heard anything about whether it's been sent or not even though I've been told the colour I chose (silver) is in stock.
That said, it's a huge discount so I really have no right to complain, haha.
Anyone changed to a red and still waiting delivery?
My delivery date stated as Oct 25,
Was just reading that too lolz
Have to say again, the amount of goodwill and good faith Winning/AO has generated with this must be off the charts.
No cost base.. Interesting so at the beginning system set to make $281 profit.
Not bad profit for one item with full rrp $700 ish.Has anyone who have agreed to have their mixers sent first, received their spiralisers yet??
Nope not yet, got a notification of shipment email but no SMS so don't think it's been shipped yet.
Edit. Sorry it was a processing notification not shipping. Says will be sent out asap.
Finally got it! Took a while but for the price, the wait was worth it. AO have always been really good, especially with price matching, free delivery and removal of old appliances (particularly helpful for heavy white goods). Thanks a lot!
Mixeraliser is in da haaaaawse!
Both parts arrived this morning :)
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That's where I got a little confused - no doubt they're honouring existing orders but are they now taking orders through Jake via email for the same price? He's gonna be a busy boy I betcha.