Am I Eligible for Money Back Guarantee if Listing Doesn't Mention Anything about The Product?

saurabhgoyal93 on 11/11/2017 - 16:21
Last edited 11/11/2017 - 16:23

Hey guys.

I need your opinion on something.

I wanted to buy an iPad pro 10.5, so I was going through ebay and checking other websites regularly to find a good deal. One day, I saw that an eBay seller is selling a brand new iPad pro 10.5 256gb for just $799!

But the seller had no description about the product. Just specifications. I contacted the seller using eBay messages and he said that the item is brand new, sealed, will come with standard apple warranty and tax invoice. (note: he said all these things on eBay messages, but nothing is there in the listing)

It seemed like a great deal. It even had an option to make a offer. I made an offer for $750 (just to see if it'll work). He accepted! I made the payment and ordered the product.

Seller accepts returns. Seller said that he will only take the product back if it's unopened. But how can I check the product without opening it? I can surely check the serial number on Apple's website but pretty much nothing else I can do.

eBay moneyback guarantee is there and PayPal buyer protection is there as well. But I'm not sure what exactly will happen if I get a fake or a different product. Like, what if the product isn't genuine, or is used, or is imported? Listing doesn't say anything. All the critical information was exchanged using eBay messages. Does that count in buyer protection schemes?

EDIT: I forgot to mention that the seller is new and only has 13 feedbacks. All of them are positive though. 100% positive feedback.

Also, I didn't post it here because seller only had 2 in stock and I got the last one.

Electrical & Electronics

Related Stores

eBay Australia
eBay Australia
Marketplace

Comments

  • charzy on 11/11/2017 - 16:40
    +3

    If it's too good to be true…..

  • oscargamer on 11/11/2017 - 16:41
    +2

    why not wait until it arrives

    open it

    if it not as described, then file a 'not as described' complaint

    next.,….

    • saurabhgoyal93 on 11/11/2017 - 17:03

      But does eBay messages count in the description? There is no description of the product in the listing.

  • Terra Australis on 11/11/2017 - 16:41
    +2

    Have you received the product? If not, you’re not getting it, so don’t worry about checking it.

    • saurabhgoyal93 on 11/11/2017 - 17:02

      Hahaha, it has been shipped and I have the tracking number

  • [Deactivated] on 11/11/2017 - 17:00

    Location
    New Delhi

    If this is the case, and assuming the seller is based in Australia, how much did you end up paying for shipping? Hopefully you have activated PayPal's returns program if something does go wrong

    • saurabhgoyal93 on 11/11/2017 - 17:01

      Nope. Melbourne, VIC

      • [Deactivated] on 11/11/2017 - 17:05

        All good then 👍

        • saurabhgoyal93 on 11/11/2017 - 19:11
          -1

          Am I Eligible for Money Back Guarantee if Listing Doesn't Mention Anything about The Product?

        • Ughhh on 12/11/2017 - 00:08

          @saurabhgoyal93:

          The title of the listing doesn't say anything about the product?
          Title and Specifications are "descriptions" too.

        • saurabhgoyal93 on 12/11/2017 - 03:49
          -1

          @Ughhh: Title says "NEW Apple iPad Pro 10.5 inch Wi-Fi 256GB - Rose Gold"

          The description is just the specifications. Says nothing about warranty, country of the iPad or invoice.

          Product details

          Product Information
          The Apple iPad Pro Tablet sports a 10.5-inch retina display with a resolution of 2224x1668 pixels. Powered by the A10X Fusion chip, and M10 motion coprocessor, it provides high speed and efficiency. This rose gold, Wi-Fi model has a storage capacity of 256 GB, and runs on the IOS10 operating system. It features a 12 MP iSight camera, allowing you to capture sharp and detailed photographs. In addition, this tablet supports the Smart Keyboard and the Apple Pencil.

          Product Identifiers
          Brand Apple
          Model 10.5"
          MPN MPF22X/A
          UPC 190198314284

          Key Features
          Type Tablet
          Display Size 10.5in (26.67 cm)
          Storage Capacity 256GB
          Operating System iOS
          Internet Connectivity Wi-Fi
          Exterior Color Rose Gold

          Processor
          Processor Manufacturer Apple

          Display and Screen
          Display Max. Resolution 2224 x 1668

          Digital Camera
          Rear Camera Resolution 12 megapixel

          Dimensions
          Weight 0.469 kg (1.03 lb)

          Battery
          Battery Run Time Up to 10 hours

  • mskeggs on 11/11/2017 - 18:46
    +4

    I wouldn't buy a $700 item from a 13 feedback seller.
    What else have they sold, and what other items are they selling?

    • saurabhgoyal93 on 11/11/2017 - 18:57

      Just a few very low priced items. $50-60 or so.

      • airzone on 11/11/2017 - 19:12

        How many ipads are on sale?

        It could be that he won it and doesn't want it.. But more likely, the account is compromised and it's a scam.

        • saurabhgoyal93 on 12/11/2017 - 03:40

          There were 2. I grabbed the last one.

  • StarletGT21 on 11/11/2017 - 21:07
    +2

    mate - why don't you just chat to ebay directly ? I think getting the answer coming from Ebay themselves would be the best answer ur gonna get …..

    Click in this link scroll to the bottom of the page and chat to EBay directly via chat or alternatively you can also call them to chat as well

    https://www.ebay.com.au/help/buying/returns-refunds/start-re…

    • saurabhgoyal93 on 12/11/2017 - 03:45

      Yeah, I'll do that. Thanks for the idea! :)

  • twocsies on 11/11/2017 - 22:41

    When you file a dispute on eBay, it's based on the information. If there is "specifications" and the tablet does not meet the specifications. Or if there is "eBay messages" and the tablet is not actually the same as the eBay messages. If you receive something different, don't you think that eBay can see that the information is not aligned with the product received? You would include all that information in your dispute. Yes, eBay can refuse to honour a dispute, but if you have nothing to hide, then what's the problem?

    To be even more confident, video the unboxing procedure including the verification of the serial.

    It does seem cheap. Selling an unwanted gift? Cheapest 10.5 256GB iPad Pro on OzBargain was a couple months ago from Myer when it was $903. Next time, pay $104 more to grab the ozbargain and save yourself some nerves. https://www.ozbargain.com.au/node/327599

  • Bluberry on 11/11/2017 - 22:44
    +1

    Sigh….

    This post just goes to show that there are some really really dumb people in this universe.

    • whooah1979 on 12/11/2017 - 06:06
      +2

      there are some really really dumb people in this universe.

      You're right. The seller clearly doesn't know what they have and what's it's worth. Selling an iPad Pro for $750 is a ripoff price.

      • saurabhgoyal93 on 12/11/2017 - 07:50

        Not to mention, 256GB instead of 64GB :)

  • NotAMoodle on 11/11/2017 - 23:07

    Just so you know, eBay buyer protection and Paypal protection are 1 of the same when making a claim.

    This means, if you claim via eBay, you cannot claim via Paypal even if you are not granted a return. Same goes in the reverse.

    • saurabhgoyal93 on 12/11/2017 - 03:43

      What? Where does it say that? :O

      EDIT: I did some research just now. Found the following info

      "Ever since Paypal and eBay split, buyers will be able to open a dispute with PayPal even if they lose a claim with eBay. No more, if you open a case here, you can't open a case there"

      • NotAMoodle on 12/11/2017 - 04:42

        https://pages.ebay.com/help/policies/money-back-guarantee.ht…

        Using other programs to address a concern

        Buyers can't use more than one resolution method to get a refund. After selecting a resolution process (eBay Money Back Guarantee, PayPal Purchase Protection, or requesting a chargeback from their payment provider) a buyer is required to use only that process to resolve the transaction issue.

        If a buyer requests a chargeback from their payment provider or files a PayPal Purchase Protection dispute, any requests opened through the eBay Money Back Guarantee for the same transaction are immediately closed.

        • saurabhgoyal93 on 12/11/2017 - 05:14

          I saw a couple of posts where people have done both. Anyway, I hope it doesn't come to that..

        • eqv on 13/11/2017 - 16:29

          This only means you can't double dip your refund with eBay. eBay will close the case if you request chargeback from PayPal or CC. Doesn't say anything about PayPal will close the case if eBay refund case is unsuccessful.

        • NotAMoodle on 14/11/2017 - 18:02

          @eqv: Went through it recently so I'm talking from factual experience. Just posted the T&C as a reference.

Login or Join to leave a comment
Login Join