BuzzTelco "SCAMCO", No Support Ticket Reply, Took My Money and Ran, Service Dropout Because Forgot to Pay NBN Co. for Bandwidth

[Deactivated] on 17/11/2017 - 09:44
Last edited 17/11/2017 - 11:11 by 1 other user

I paid $209 for one of their special 100/40 deals for a NBN HFC preorder 6 months ago and received no router, no service installation or service/support. They should really be banned from this website. They are a shock horror company and had service dropouts for a few days because they forgot to pay NBN Co. or their reseller.

The order was pending installation for 3 months after I told them NBN had arrived, after receiving countless emails from other ISP's. Nothing happens crickets

They also banned my client area account for complaining to the ombudsman.

They do not refund my money for a preorder. Set and forget. Very poor service. Do not answer to emails. I complained to telecommunications ombudsman about them. Do not recommend it.

Moral of this story, don't always go for the cheapest deal. You get what you pay for. Nothing and a headache.

When I called them for a refund I was told by the billing team the manager is not in call back in 2 hours.

<My name>

Thank you for contacting our Billing Team.

We will respond to your email within 1 Business Day.

If your enquiry requires urgent attention, please call us on 1800 053 250 Option 2 and Quote INC-230579.

You can view the ticket at any time at https://buzztelco.com.au/portal/viewticket.php?tid=INC-23057…

Kind Regards

Please supply your bank account details for a refund as our
credit card processor, Ezi debt, does not allow refunds back to cards.

Poll Options

  • 12
    <Scam company>
  • 1
    <Not a scam company>
  • 15
    <Poorly run business>
Internet

Related Stores

Buzz Telco
Buzz Telco

Comments

  • [Deactivated] on 17/11/2017 - 10:00
    +1

    https://imgur.com/a/STWia

  • PJC on 17/11/2017 - 10:26
    +1

    Any progress with TIO?

    • [Deactivated] on 17/11/2017 - 10:51

      I called them again on my mobile. Its saying no valid response on phone. Looks like line cut or blocked my number.
      Complaint only just filed today.

  • [Deactivated] on 17/11/2017 - 10:57

    In the TIO complaint I said: Force them to Refund me the money and make a public apology. Make them pay a fine for false advertising and deceptive and misleading conduct.

  • dom on 17/11/2017 - 10:59
    +1

    Chargeback through Credit Card?

    • [Deactivated] on 17/11/2017 - 11:02

      They said they don't have the details of the transaction or its with their payment processor is probably high risk so they only do bank transfer for refunds. They asked for my bank details and never paid me. I have to look at my statements for my credit cards to find the transaction and it was 6 months ago, a preorder too…

      • dom on 17/11/2017 - 11:05

        Good point. I'm sure you will get the money back…eventually.

        In the mean time I hope you have signed up to Aussie Broadband :)

        • [Deactivated] on 17/11/2017 - 11:09

          I have subscribed to Infinity Telco 85/m 100/40 unlimited and am very happy and am getting http://beta.speedtest.net/result/6800395776

          Please supply your bank account details for a refund as our
          credit card processor, Ezi debt, does not allow refunds back to cards.

          Kind Regards
          Penny
          Billing Department

          Ezi debt more like Ezi SCAM

  • BungHole on 17/11/2017 - 12:03
    +1

    Go through the TIO, it takes time and is a pain but they know what's going on and got my money back after buzz tried all the tricks to steal my money.

    Keep records of dates transactions amounts and communication.

    They should be closed down to never reopen

    • [Deactivated] on 17/11/2017 - 13:53

      Thanks for your support. What tricks did they do to you?

      • BungHole on 18/11/2017 - 09:13

        Charge in advance, then claim they can't return it to credit cards, no internet or phone, changed there numbers and address, claimed they returned the money, closed my tickets, blocked access..you name it

        Pure twat company

  • kirock81 on 17/11/2017 - 14:06
    +1

    My opinion, I joined up with them on the $49 deal, couple of hiccups(for me) along the way but have to say for a small company that just went too big too fast they have done alright by me.

    I'm on FTTP and I average 90+mb DL, worst being around the 50mb mark so I cant complain especially when I went from Telstra 25/5, which was giving me more headaches than Buzz!

    I think if they didn't post on here chances are they would have grown slowly and been more organised and successful but we all love a bargain and they had 00's of people joining instantly.

    Good luck with your case hopefully it gets resolved soon.

    • [Deactivated] on 17/11/2017 - 14:20

      That is true. I see your trying to be the voice of reason. However that doesn't make up for stealing people's money.

      Your getting half my speeds, but that is your worst you quoted: http://beta.speedtest.net/result/6800395776

  • myusername on 17/11/2017 - 17:49
    +1

    their facebook page is filled with complaints, no posts from them since september

    they look dodgey AF

  • twobit on 18/11/2017 - 00:27
    +1

    Im still struggling with TIO, Bank and Buzz for their “mistake” desucting 3months of fees ahead of time.

    Since jumped to AussieBB with first month free and double data. Telecube looking good (use them for work) but im moving soon so they had a setup fee and move fee…

    • Daabido on 27/11/2017 - 20:58

      If you paid by credit card, just call them and file a charge back. That's how I got my money back after being reasonable and jumping through their hoops.

Login or Join to leave a comment
Login Join