2016 Captiva (Bought in May 2017) Having Major Faults, Service Centre Can’t Locate Faults

LBianca88 on 15/12/2017 - 22:32
Last edited 16/12/2017 - 01:23 by 1 other user

I recently bought a Captiva from a Holden dealer, since owning this car I’ve experienced the brakes slip on 4 occasions.

Took the car in for the service centre to have a look, they get back to me with (we can’t locate the issues with the brakes, pulled them apart and everything is fine). I get my keys off them, say thanks and drive off. A week later, I’m driving my car on a Main Street close to where I live, I’m turning right at an intersection with my 2 kids asleep in the back and the power steering stops working and the car turns off. I had no choice but to continue driving the car up onto the foot path!

I’ve been in 5 situations where my family has been in harms way from faults with my car. The VSV light appears on the car, I turn the key off and start it back up again. Everything goes back to normal. I continued to drive home as it was 500 metres up the street. I called the service centre got my husband to drop the car off for them to fix. The only fault they could find was an error on the emission sensor, something about dirty diesel. Anyway, they said couldn’t find the fault and the car is running fine.

I’m scared to death to drive this car anywhere now! I’ve expressed that I want a refund, mechanic tells me he can’t find the fault and now he wants me to drive it around with him in the car hoping for it to fault. I need advice! I have no assurance of safety anymore and just want a refund.

Automotive

Comments

  • salrock on 15/12/2017 - 22:48

    wow that is terrible … i dont know if this tip would be of any value but if you buy & install following device it might record something that can help you diagnose whats wrong

    https://www.ozbargain.com.au/node/348077

    Maybe someone else can identify a better quality device that can connect with your cellphone

    • pegaxs on 15/12/2017 - 23:16
      +5

      wow that is terrible

      The fact they are having issues or the fact they bought a Craptiva?

      And as for the device, this is only a reader. The car is what stores and records faults. They are not the be all to end all devices and are only as good as the technician who is using it. Fault codes will sometimes be so vague in nature it’s hard to work out what’s actually wrong.

  • Randxyz123 on 15/12/2017 - 23:03
    +16

    Why in gods name would you buy a CRAPTIVA? They are the biggest heap of dog shit and whoever designed them should be sacked from holden/GM.

    Did you do no research at all? Did you bother googling the car?

    Option 1: Go to a different Holden dealer and ask them to look at it

    Option 2, cut your losses and trade it in. (Better still drive it into a river so no other family runs the risk buying it) but that would be insurance fraud so don't do that.

    At least being 2016 it has plenty of warranty left. I'd also invest in a dash cam so it can record when stuff happens.

  • Yttrium on 15/12/2017 - 23:07

    demand refund under the ACL

  • JimmyF on 15/12/2017 - 23:11
    +8

    They are called CRAPTIVA for a reason….

    Sounds like a lemon, hence why someone ditched it so quickly and it was offloaded to you.

    • pegaxs on 15/12/2017 - 23:14
      +2

      Lol… came here to say exactly the same thing. It’s a Daewoo with Holden badges on it. :D

  • spackbace on 15/12/2017 - 23:11
    +3

    Take it to a different dealer

  • [Deactivated] on 15/12/2017 - 23:36
    +1

    you need to prove it, it's just your word so what can they do but what they have done. I'd get a dash cam etc but put it somewhere in the middle of the inside cabin where you can see your dash board, steering wheel and outside.

  • chumlee on 16/12/2017 - 06:39
    +2

    Try a different dealer first. If not resolve contact Holden and keep on their case. A work colleague of mine got a new holden from head office after months of failing to get his car fixed.

    If head office gets you nowhere then lodge a civil claim for breach of ACL

  • djkelly69 on 16/12/2017 - 07:07
    +1

    Also maybe a dashcam or interior camera to record what happens when you have these issues?

  • Dhandoftime on 16/12/2017 - 09:05

    Probably they know what's wrong and try to ignore it as they dont want to get the loss themselves. It is better to go and check at another service centre!

  • aoeueoa on 16/12/2017 - 11:30

    CAn you describe "brakes slip" in detail?

    • Bianca88 on 16/12/2017 - 12:02

      When I approach an interest room, brake and then it feels like a shudder. So the brakes aren’t locking, but shuddering.

      • Euphemistic on 16/12/2017 - 16:33

        Could be as simple as discs needing machining depending how serious it is.

      • itsdougie on 17/12/2017 - 17:34

        abs sensor on the fritz

  • Some Human on 16/12/2017 - 15:16

    Trash their Facebook page, that always gets their attention

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