Coles - Bad Customer Service
Last edited 05/01/2018 - 15:50 by 1 other user
Ok it seems that no one has the time to read. Was meant more for those who had time to read and share genuine insights of what customer service is and the process of returns. Not for demeaning personal attacks.
A customer has come forward with genuine purchases and receipts. Could have been a two minute return rather than taking over an hour. Customer offered to take goods back if it was so troublesome but was ignored. In fact customer regretted for taking the goods back to Coles.
Shocked by the poor customer service, making excuses, arrogant behaviour, being difficult. You can only learn when you are a humble person.
Queue started building up while I was facing the staff member. He could see how many people behind me, it was up to the store’s discretion to arrange help or service the others, it was not up to me.