Optus Cable Negative Reviews Concerning Me

Atronach on 31/01/2018 - 14:36

Hi i'm moving into a new house in Reservoir, VIC soon. And Optus cable is available in the area and seems to be the best priced deal. Although, it sounds like a lot of people have had bad experiences with it including those in Reservoir. Now, i'm not a gamer so i don't care about pings. All i wants is the internet to be fast enough to streams HD videos uninterrupted. I would consider a Optus wireless deal but I don't think I would feel comfortable with under 150gb per month.

I rang Optus and they said I should expect no less than 6-7mbps but cannot guarantee anything and wont provide any info on the nearest exchange about congestion and over subscription which is apparently why there is so many issues. Im just nervous about signing a 24 month plan with them and getting a shitty product with no guarantees as to its quality. I guess I can always just subscribe to the month to month plan but then I have to throw $200 in the hopes that the internet is useable…and being a student means I don't have a lot of money to toy with. Otherwise I would just get Telstra cable since it is actually a reliable product and you get what is advertised…

What to do…what to do..

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Comments

  • QW3RTY on 31/01/2018 - 14:44

    You can pay $200 in upfront costs and secure a month-to-month contract.
    At least that way, you can cancel if you're not satisfied with the service.

    It's an expensive exercise, but it saves you being locked into a contract.

  • [Deactivated] on 31/01/2018 - 14:48

    If you want fast internet and fast response rate you need a good upload.

    • Oz8argain on 31/01/2018 - 17:32
      +2

      If you want fast internet and fast response rate you need to move to another country

      FTFY

  • tightm8 on 31/01/2018 - 15:54

    I have Optus cable in the South West of Sydney, it is currently the only cable service available in the area. Can't believe Telstra is not available!

    Optus is great value IF (big emphasis) everything from connection to service startup goes well. I watch 4k Netflix comfortably while the misso is on Youtube and downloading things are great, this despite the supposed congestion in my area.

    But at my old place, when things didn't go right with Optus, I found their Call Centre and service to be atrocious.

    Just my 2 cents.

  • Beanvee on 31/01/2018 - 15:56

    Is it on NBN backbone? I didn't think Optus and Telstra shared cable infrastructure unless it was NBN. Usually if one can offer it to your address, the other can't.
    When it is NBN neither ISP can tell you how good the connection will be until you're already connected.

  • fozzie on 31/01/2018 - 16:44

    I had bith Optus adsl . I was gegting 0.1 speed. It was unusable. I managed to waive contract and I just signed up to Telstra cable. I was getting 30mbps! So happy

  • Christy Bambi on 31/01/2018 - 17:00

    Optus is the only option on one of my properties, as soon as nbn is ready i'm giving them the flick. They work on an over congested network which will slow users speed during peak times. Best to avoid at all costs. Telstra on my other properties they are ok but overall the Australian network is at a bottleneck so never expect anything they suggest.

  • MelbEng on 31/01/2018 - 18:16

    I have been using Optus cable in another Melbourne suburb for over 12 years and have not had many problems. Average 100Mbps at all times of the day. AM paying extra however for the premium speed pack.
    Love the added benefit of the included FetchTV
    The only problem I had was when my 2nd modem started failing and it took a while to convince Optus to send a tech out to replace it.

  • brian77 on 31/01/2018 - 22:10
    +1

    We lived (rented) in Reservoir, closer to Bundoora side, for all of 2017 and signed up to the 24-month Optus Cable Unlimited plan for $60/month (had a mobile plan with them too, hence the discount). We did not opt for the speedboost (hence theoretical 30mbps download speed cap). The speeds we achieved were consistently 20-30mbps download and 2-3mbps upload (via speedtest.net over wifi). We were very happy with the speeds and did not notice any congestion at all (we streamed a lot of Netflix including 4K content with no issues at any time of the day). The internet dropped out once during a widespread (national I believe) dropout. Otherwise it worked beautifully from day one. The street we lived on mostly had either couples with very young children or elderly couples, perhaps contributing to the lack of congestion at peak times.

    We had to leave our place in Reservoir due to work-related reasons. Via Optus chat, we stated that during the initial sign up, we were advised we could break contract prematurely if the place we moved to did not have Optus cable. This turned out to be the case, and the Optus chat assistant kindly obliged, allowing us to cut our contract short with no penality. Happy to answer more questions in detail OP, especially as us living in Reservoir seems to be most relevant to your predicament.

    • hashtagbargain on 31/01/2018 - 22:19
      +1

      What a lovely detailed response. Cheers mate.

    • Atronach on 09/02/2018 - 10:02

      Thanks for the detailed message. This has given me a little bit of hope. Im in the Northern end of Reservoir near Keon Park station. Hopefully we have similar experience.

      • brian77 on 09/02/2018 - 22:29

        I think it should be okay. We lived less than a 5 minute drive from Keon Park station, southern side, and my feeling is your connection will be fine. Keep us updated!

  • Itburns on 01/02/2018 - 08:39
    +1

    Optus sell shit over-congested cable in most areas. Plenty of bandwidth outside peak times but once 4 or 5 pm rocks around you are down to 2 -4 Mbs for the rest of the night. I've gone to Telstra cable after being peed off with Optus & never been happier. Don't go with Optus, you will regret it. They promise they are working on the congestion but it is all bs - they are not spending money on infrastructure which will be pulled when the NBN arrives (the NBN didn't want to buy it because of the poor condition & maintenance of the Optus cable network….. Telstra is more expensive, but you mostly get what you pay for!

  • kasp on 08/02/2018 - 23:07

    Stay away. Optus drops to 0.11 kb in speed peak hour here, although they do throttle everyone so they can get their little (profanity) netflix award. Real shame is I don't watch netflix. It has only been getting worse.

    It takes hours on the phone to get them to admit to congestion. I get a 50% reduction on my bill because of how shit it is.

    • Atronach on 09/02/2018 - 10:01

      That sucks, sorry to hear mate. Do you live in Reservoir?

  • IndianaBargainHunter on 11/02/2018 - 16:47

    Excellent question, I'm contemplating the Optus Cable month to month too. NBN not in my area yet.

  • droodle on 11/02/2018 - 17:17

    i too am moving to an optus cable area - but $200 setup smarts a bit .. especially as NBN is scheduled to roll out April - May 2018

    What other options would you use in the interim ?

    ta ?

  • registradus on 06/03/2018 - 10:46

    I also just moved into Reservoir. currently have an ADSL2 connection and it's terrible. barely 1-3Mbps…

    • droodle on 06/03/2018 - 10:56
      +1

      i actually went for it and now have optus cable - and its actually pretty decent - i almost get the full 30M downstream and don't notice any difference from my old NBN address where i had 100/40 only slower downloads really - streaming is fine and also OK in peak times - guess i've been lucky

      Footscray btw - not reservior

    • Atronach on 07/03/2018 - 12:24

      I am happy to say that cable has been great! I've had it connected for about 2 weeks now and haven't noticed any issues and have always been getting close to 30M downstream.

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