Hi,
so i recently signed up for Telstra Cable for my new house.
Long story short, technician failed to show up to 3 appointments in a row; all without notification or any sort of communication.
I am now relying on my mobile data, and have had to waste 3 Saturdays waiting at home for nothing.
Has anyone received compensation for something of a similar sort from them? If so, how much? Otherwise, what do you guys think would be reasonable?
cheers.
How? The technician hasn't turned up yet.
A tug?
what did Telstra say when you contacted them and asked for compensation for your wasted time?
They said once the case is resolved, I would definitely be properly compensated.
I was 2 months out of internet for my new place. I placed the move order 3 weeks early.
Just make sure you complain to the ombudsman and record all correspondence (TIO website). Once thats done, file a complaint on the telstra website (quoting your ombudsman reference) and you can fill out what you want in compensation.
I received 4 months free internet (approx $400) all the installation fee's waived and free 24 month nbn speed boost 100/40 applied.
reasonable for you = internet usage costs + installation fees+ couple of months off for your troubles.
its a tedious process but it'll pay off in the end.
Yep - definitely recommend filing a case with TIO; I recently did this to Telstra and the issue was sorted within a week. Make sure you have a case number every time you talk to Telstra, and provide that to TIO when you open a case with them.
+1 definitely have the case number
I also filed a complaint on TIO after the chat representative was unhelpful. A more senior Telstra representative called me a few days after and was very keen at resolving my issue.
Cheers. I haven't gone to the Ombudsman yet. I've only lodged a complaint through their website, and I now have a "case manager". Should I still go to the Ombudsman?
I got $600 credit on my bill when they incorrectly charged me. I am set up for direct debit, and I rang them of their error 2 weeks before direct debit and th day before to confirm that they had reconciled the error. I was charged $1300 extra and it was reversed in a couple of days.
Have a comment
i work for telstra, if you want to PM me your order #, and contact details, i'll get someone to check it out and contact you back
I already have a case manager assigned to my complaint. thanks though.
A hug?