PS4 Controller Not Working, Can I Get a Refund?

pformag on 15/02/2018 - 12:15

I bought a ps4 slim from Target via eBay in September 2016, and the controller that came with the console, the left stick doesn't work now.

Can I claim a refund/exchange it for a new controller?

Electrical & Electronics Controller Game Console Sony

Related Stores

Target Australia
Target Australia

Comments

  • altomic on 15/02/2018 - 12:23
    +8

    what did Target say when you contacted them and asked about it?

    • pformag on 15/02/2018 - 12:24
      -8

      I still need to do that.

      • iforgotmysocks on 15/02/2018 - 12:50
        +4

        Why didn't you do that first?

        • pformag on 15/02/2018 - 13:32

          I have now emailed the eBay targetAU team. Just thought I would get a general idea from the ozbargs community at the same time. Some good suggestions below so far.

        • D C on 15/02/2018 - 13:37
          +3

          Because apparently complaining to a disinterested audience is step #1 these days.

          Then you post a photo of the offending item to Instgram, Twitter #OUTRAGE #NOTGOODENOUGH #TARGET, update FaceBook, have some smash avocado for lunch before asking how to organise a class action.

          You can't just go and ring up the retailer (which over an hour later still won't have happened).

  • omgitzrick on 15/02/2018 - 12:25
    +2

    1 year warranty so they may very well tell you to bugger off. Can't hurt to ask though. You could possibly argue that it should've lasted longer and bring the ACCC into it but that may be more effort than it's worth.

  • [Deactivated] on 15/02/2018 - 12:56
    +1

    Nope
    Good luck
    Buy another one

  • Yummy on 15/02/2018 - 13:01
    +2

    Wear & tear, deal with it.

    Also stop wiggling your left stick too hard like there is no tomorrow.

    • pformag on 15/02/2018 - 13:30

      Yeah, but it is not even 2 years old and I play a couple of hours a week. The issue is the left stick doesn't move the player forward in games like battlefield. So to move forward I have to click in L3 for sprint, and then it only works. I have tried to fix it as per many youtube videos, but still no luck.

      • Yummy on 15/02/2018 - 15:03

        I broke & replaced mine many times. It's a known problem & it will be user's fault.

        Save your trouble and buy a new one.

  • SaddenAscentAspirin on 15/02/2018 - 13:26

    If you paid with CC, check your card. Mine doubles warranty.

    • pformag on 15/02/2018 - 13:27

      As in the terms and condition of the credit card?

      $250 excess fee for the extended warranty on Altitude Black.

  • Halo375 on 15/02/2018 - 14:08
    +1

    Target is completely within their right to direct you to Sony - who may be feeling generous and will help you out…. or not.

    • coxjon on 15/02/2018 - 18:21

      It's Sony - emphasis on 'or not'

  • Nutrino on 16/02/2018 - 08:25

    How do they refund the controller when it's part of main package?.

    • pformag on 16/02/2018 - 10:16

      Been advised by both Target and Sony that it is out of warranty.

      • Yummy on 16/02/2018 - 23:21

        Thx for telling us.

        And you are welcome.

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