Purchased a 75" X8500D from HN - Huge Lightbleed Advice

Tech and cars on 16/02/2018 - 10:37

Hi,

As per title: Purchased a 75" X8500D from HN - Huge Lightbleed when watching movies (they have the black bar at the bottom, light bleed is coming from bottom right of screen).

I know it's probably a sony issue - from a quick google. Also seems to happen in the 9 series tv's.

Issue is that I've paid an installed $300 to wall mount it. Now to remove, transport back etc - it's just so much work.

Should I just live with it or return for non-faulty model?

Any advice on how to best approach this?

Thanks very much.

Electrical & Electronics

Comments

  • vinni9284 on 16/02/2018 - 10:54
    +4

    Have you contacted HN or Sony regarding this issue and if so what did they say?
    Usually a TV that big warrants the service techs to come to your place to investigate.

    Cheers

    • Tech and cars on 16/02/2018 - 11:06

      Great advice. Thank you.

      I just assumed I would have to take it in store and show them (silly me!).

      I'll give them a call and take some photos.

      • vinni9284 on 16/02/2018 - 11:09
        +3

        Even if they do try to wriggle out of warranty repairs/replacement. I would push for this TV to be replaced.
        Light bleed is common on LED TV's, however minimal.
        If it is really prominent in one particular area then I would get it investigated.
        This is not a cheap TV. I would say at least you spent $3.5K for it. That is a price of a cheap second hand car.

        Edit: Let HN / Sony worry about the logistical process of repair. You're not going to break your back lifting a 45KG TV. I think there is a law about TV repairs that constitute a technician in-home service due to its size/weight.

        Good luck

        • Tech and cars on 16/02/2018 - 11:24
          +1

          Thanks. $3200 - definitely not a cheap tv.

          Great advice on the logistics. - I'll be firm and keep this thread up to date.

          Appreciate the advice.

        • vinni9284 on 16/02/2018 - 11:27
          +1

          @Tech and cars:

          https://www.sony.com.au/microsite/support/Consumer_Product_W…

          "Television 1 Year On-site Service/Pick up within 25km of Sony Authorised Service Centre"

        • Tech and cars on 16/02/2018 - 21:49

          @vinni9284:
          Before I make a fuss about it -

          Here are some photos. I'm assuming this isn't normal?

          https://www.dropbox.com/sh/53xbqbd4rzkz8wh/AAA0wHNv_QSN0mMnP…

        • vinni9284 on 17/02/2018 - 11:42
          +1

          @Tech and cars:

          Yeah, the first photo shows significant light bleeding on each diagonal ends.

          I wouldn't be happy with that; especially for a $3K+ TV.

          I would call Sony on Monday and tell them of the issue.

          Use only the first photo if they want to see evidence. The other two doesn't really show anything.

          Get a few more pics with a black background which will augment the bleeding effect.

          Call them ASAP whilst its still under warranty. Even if the warranty has lapsed, you will still have a case IMO.

          Good luck

          Cheers

        • Tech and cars on 17/02/2018 - 21:21

          @vinni9284:

          Thanks. Only bought the tv less than 4 days ago - so definitely still under warranty.

          Hopefully this is a trouble free exercise.

        • vinni9284 on 18/02/2018 - 09:55

          @Tech and cars:

          If that is the case then you are warranted with a replacement.

          Usually, a replacement period is within 14 days of purchase.

          Therefore I would act immediately.

          Like the poster below @ShannonN - go straight to HN tomorrow, discuss the issue and show the 1st pic and you will get a replacement.

          Cheers

  • MathNerd on 17/02/2018 - 18:06
    +1

    Purchased a 75" X8500D from HN

    Was this at full price without any AmEx cashbacks etc?

    • Tech and cars on 17/02/2018 - 21:20
      +2

      It was at $3200 + $320 of HN vouchers.

      Used my Amex cashback already for a camera earlier in the year.

      • MathNerd on 17/02/2018 - 22:18
        +1

        Good stuff.
        Otherwise I would've reported you to the mods.

  • ShannonN on 18/02/2018 - 00:02

    If you purchased less than 7 days ago ring HN and say you want it replaced immediately by another one from their stock,as its not fit for the intended purpose etc etc (Law of Contract) let HN then deal with Sony and warranties etc

    Ring store first to ensure they have one in stock, better yet if they have one on display and it shows no bleed snaffle that as the replacement they remove old one and deliver new free

  • Tech and cars on 18/02/2018 - 14:44

    Update - spoke to HN today.

    They agreed to send a sony technician to view it in person. It's been wall mounted already so they're saying not their responsibility to take it off and replace etc.

    Had a look at HN terms and conditions on their website and they also mention that if the object is too big, they'll send someone out.

    So I'll wait.

    I've got the brightness/backlight very low and also adjusted settings so it's more tolerable now on the tv - but still not ideal. I'm still enjoying the sheer size + also bright scenes look great on it.

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