I just found out this week that Vodafone has cancelled my mobile service without my consent. As a result, I lost my mobile number. I only found out when I called them up to enquire if I need a new sim card when they switch off the 2G network.
I had signed up with them under "No Plans" post-pay more than 10 years ago. It is a backup number and I had never made outgoing calls on it during the 10 years. It was not a condition to make outgoing calls to keep the service active. Prior to joining no-plans, I had used other paid service to keep the number active.
I am wondering if there is a way to recover my mobile number, as the number is similar to my main number and it means something to me. I already exhausted their internal complaints / escalation process.
If number recovery is not possible, is there a reasonable chance to get compensation?