GearBest - Faulty Mobile Sold

Lsuneelp on 25/04/2018 - 09:05

Hi,

Recently I have bought a Elephone from Gearbest which is faulty. It turns off automatically when it reaches 15% power and touch also not responsive as expected. After 30 mails with Gearbest for almost one month, they suggested three options:

  1. Keep the phone and refund $35 USD of my $149 USD to my Gearbest wallet
  2. Send the phone back with my expense (which cost me $25 AUD) - full refund to Gearbest wallet
  3. Keep the Phone and send the replacement for $90USD

I would like some suggestions from forum - is there anyway complain to ACCC?

Demand full refund or force them to pay for return post.

Thanks
Suneel

Mobile Asia China

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Comments

  • hogwarts on 25/04/2018 - 09:12
    +2

    PayPal refund

  • teacherer on 25/04/2018 - 09:16
    +2

    PayPal if not cc charge back

  • AdamFury on 25/04/2018 - 10:59

    Yeah I'd be hitting up PayPal. Those are rubbish options with option 2 being the least poor but even then the refund is only going to your GB wallet…

  • Clear on 25/04/2018 - 11:05
    +1

    Have you tried messaging the Gearbest rep? Sunny should be able to sort you out.

    Don't bother with the ACCC. Gearbest is a Chinese company so they won't do anything.

  • [Deactivated] on 25/04/2018 - 11:15
    +3

    ACCC? lol

    • bobbified on 25/04/2018 - 11:29
      +2

      Is that the Anti Competition Chinese..something? what's the last C? lol

      • hogwarts on 25/04/2018 - 13:18
        +2

        Cheating

  • AdosHouse on 25/04/2018 - 13:52
    +3

    Or 4) Get free return shipping via Paypal, and get 100% refund from Paypal.

    • hawkeye on 25/04/2018 - 18:05
      +1

      I used that option before years ago Paypal returned the postage costs fast just needed a photo and postage receipt. I think they only pay/paid back then up to $45 per return costs

      • AdosHouse on 25/04/2018 - 19:08

        I managed to return a 10" tablet to China for less than $45

  • Halo375 on 25/04/2018 - 16:07

    ACCC has no authority over China. - send the useless phone back and recover what you can.

    • Quantumcat on 26/04/2018 - 08:31

      First make a PayPal claim and only return it if instructed. Don't just randomly return it or you'll get nothing. Lol.

  • Store Repgearbest @ GearBest on 26/04/2018 - 11:36
    +1

    Hi ,I'm sorry for the inconvenience caused .Please PM me with your order number and I will follow up this issue and resolve it to your satisfaction.

  • kapone on 30/04/2018 - 22:04

    Sounds like similar fob off tactics I just got.

    Order several items on the 28th of Feb, and was told they were shipped that day. Contacted them a couple of months ago, and told to wait until the 29th of April. Contact them again today, and I'm told that because I didn't take out shipping insurance, they will only provide a 50% refund, or I can purchase the items again at 50% off (so I can get half my money back, or pay another 50% to get what I originally ordered?? Can they even do math?!?!). Complete bullshit.

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