So yesterday I was walking around as normal with my phone in my pocket. It is a Samsung galaxy S7 which I purchased in December. When I pulled it from my pocket and tried to take a picture, I noticed that the image was blurry and washed out so checked to see if the lens was dirty. When I turned it around, the glass covering the lens was completely shattered. There was no impact when I was walking around to my pocket!!!!!
So I took my phone to the Samsung store expecting to be covered by warranty as my phone is only 4 months old. However they told me straight away that it was MY FAULT and that any physical damages are not covered by warranty…. They then proceeded to quote me $200 to repair it.
I also know that many other S7 users have experienced this problem after a quick Google search.
Am I covered under Australian consumer Law? What are my rights here and how should I proceed?