Apple Warranty Claim for iPhone 7

AP205721 on 22/05/2018 - 11:04
Last edited 22/05/2018 - 13:42 by 1 other user

Hi guys,

Just after some advice.

My iPhone 7 is approx 1.5 years old and yesterday the speaker and microphone stopped working. I am unable to hear others and they cant hear me either. I have done restore (both from a backup and as a new phone) but it hasn't helped. This makes me believe that this is a hardware issue.

I have booked an appointment with Apple for today and wanted to know if Apple will honour the issue and provide me with a replacement handset? Or they wont as the IPhone is out of 12 months warranty period?

Thanks

• 

  Hybroid on 22/05/2018 - 11:08

  +3

  You'll be covered under the ACL 2 year warranty but it'll come down to whether it's a manufacturing/product defect or if it's user damage (dropped/water/etc).

  There's some more info here: https://www.apple.com/au/legal/statutory-warranty/

  • 

    thewinchester on 22/05/2018 - 11:12

    +2

    Just for exacting clarification; ACL doesn’t define any particular period of years of coverage. It only defines coverage as a reasonable period of time.

    • 

      dazweeja on 22/05/2018 - 13:39

      True but in this case Apple does define a period of at least 2 years:

      "Without limiting consumers’ rights, Apple will provide its own remedies equivalent to those remedies in the consumer guarantee provisions of the Australian Consumer Law at any time within 24 months of the date of purchase"

  • 

    AP205721 on 22/05/2018 - 11:55

    Thanks, can confirm I didn't drop the phone or anything. It just stopped working randomly.

• 

  John on 22/05/2018 - 11:24

  +1

  They are now starting to fix it rather than giving complete new iPhone. But on odd occasions (eg. parts not available) they would replace it with a brand new iPhone

  • 

    AP205721 on 22/05/2018 - 11:56

    Interesting approach. Hoping to get a new one.

    • 

      87percent on 22/05/2018 - 12:41

      OR it could be a refurbished

    • 

      follow on 22/05/2018 - 14:11

      Major fault so insist on a new one, or refund

• 

  thatonethere on 22/05/2018 - 11:27

  +1

  Unless you damaged it with liquid ingress you should be fine - or they can see you have dropped it.

  Generally if you are polite yet firm - and sit down at the genius bar so it looks like you are settling in for the long term.

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  supercheapguy on 22/05/2018 - 12:04

  I was in the similar situation with my iPhone 5. It reached 3 months after it reached to 12 months warranty. Lock button is not working sometimes. The guy at apple store just gave me new phone. I am pretty sure he gave me refurbished phone but I am pretty happy with that in 10 mins of being there

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  Skramit on 22/05/2018 - 12:11

  Any water damage? That's about the only thing that will rule out warranty replacement / repair.

  • 

    racetolive on 28/05/2018 - 23:32

    I had my iPhone 6 dropped in the hot water pool by my GF for about 10 minutes. phone didn't start. But with my own hack and play by apple warranty rules, I got new phone for free.

    • 

      ptw12345 on 07/08/2018 - 08:57

      HI racetolive
      how did you do that? do you mind to share how did you do? or you can PM me, Thanks

    • 

      hyacint1811 on 05/01/2019 - 16:27

      yes pls how did u getnew phone for water damage

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  JimmyF on 22/05/2018 - 13:01

  If its australian stock, it'll have 2 years warranty.