Help required with eBay 10% off voucher code issue

I am having an issue with ebay/paypal-digital-gifts seller for JB Hifi egift card I had purchased during the PAYBACK 10% off promotion - original deal thread

Short version:

I used the PAYBACK code to purchase JB hifi giftcard on ebay , and found out the code was removed at final stage of payment. Seller didn't respond to my request of cancellation and does not accept refund. eBay will only honour the 10% off code if I can show evidence of it working on JB hifi cards …so I am hoping to find someone willing to share their JB hifi giftcard purchase transaction ID/screenshot.


Long version:

I purchased the JB Hifi egiftcard and used the 10% off PAYBACK promo code in the cart successfully (code accepted and showed 10% off the total ). but during the final stages of check out and payment, the code was removed and i had already hit payment so my paypal account was charged at full price. I emailed the seller about this and mentioned that I wanted to cancel the transaction. But they didnt respond and sent me the egiftcard after 23 hours!

I contacted the seller and they refused to refund, and they asked me to contact ebay. Ebay reps brings out the terms and conditions to say the promo code PAYBACK would NEVER work for giftcard categories. BUT it did and when I showed screenshots and transaction ID of ebay giftcards that I had successfully purchased, they changed the tune to "the code might have worked for ebay branded cards, but not for JB hifi cards"!! After chatting 3 other ebay reps , one of them finally admitted there might be a technical issue at the time and if I can produce the paypal transaction ID (so they can check the transaction or screen shot of the paypal invoice ) they would honour the 10% off code for me.

So I am here to ask if anyone else had purchase JB hifi egift cards from "paypal-digital-gifts" during the promotion period 27th April , using PAYBACK code to share their transaction ID or screenshot with me.

Any help would be appreciated ! I fully understand the code normally would not work for gift card categories, but it did work for me initially and many others.. so I am simply asking for help or I will just cop it at full price.

cheers

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Comments

  • +3

    For long story short seems like a huge wall of text

    • +2

      agree and fixed

  • +1

    cop it. it was your own mistake.

    • I agree, OP should've double heck triple checked the final dollar amount before proceeding to purchase it

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