Electricity Provider Compensation for Surge Related Damage?

Not sure if this is the correct section to post.

Recently we had several plugged in appliances fail such as heating, fridge, oven etc. When getting the ducted heater fan replaced the repair person mentioned it may be possible to claim to the electricity provider the costs to get these things fixed as there have been simlar call outs due to a storm surge.

Has anyone had any experience with this and successfully managed to obtain compensation? What was the time frame from lodging to receiving compensation for damage caused?

Comments

  • +1 vote

    What did your supplier say when you asked them?

    •  

      At the moment I'm trying to find out who my supplier is I keep being given the run around and sent between 2 different providers both claiming the other provides for my property.

  •  

    just get a surge diverter installed in your switchboard for next time

  • +1 vote

    Your provider is able to give you a definitive answer as to whether their was a line power surge issue. They log all such events and you can insist on a printout. This can also be the basis/evidence of an insurance claim on your contents insurance.

  • +1 vote

    Have you asked your supplier yet ?

    If you google “<your supplier here> surge compensation” you might get something.

    Usually it’s a form you have to fill out. Then they’ll verify the surge. That’s for a power station surge.

    Electric storms might not be covered though.

    Have you not got home contents insurance.?

    •  

      We do have insurance but was hopefully trying to prevent paying excess by going through provider first.

  •  

    Surge compensation is available, but very limited depending on the root cause.

    If you have home and contents (or just contents if you a renter); just claim through them.

    Much like just above. Speak to the supplier/provider - they will let you know what occurred and what to fill out.

    • -2 votes

      compensation is available, but very limited

      Even though Australian electricity prices are the highest in the world.

      Labour and Liberal have both delivered about the worst outcome imaginable considering the privatisation promise was better service and lower prices. Except for the wealthy investors in Australia's retail electricity market of course which includes foreign governments that operate nationalised power grids with drasticaly lower prices compared to Australia.

      A vote for these two charlatan political parties is a vote that says you like what they did, keep on screwing you and by that I mean transferring your wealth to much richer people than you.

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        This is whataboutism.

      •  

        You can always count on Diji to spout a load of BS to try and push his agenda. Even when it has nothing to do with the OP’s comment/post.

      •  

        Yep in Vic everyday we thanks Kennett for privatising our gas & electricity and closing schools. We can't express our gratitude enough to the political party that represents businesses and leaves the public to fight for themselves

        •  

          Kennett single handedly got Vic out of debt and a AAA Credit rating.
          Yeah he closed school, but he closed them in areas that were over supplied by good schools.
          Yeah he sold off our assets, this is not a new idea btw. If you are in debt and have something of value you sell it.
          I never voted for him but it would be safe to say Vic is in a far better position thanks to him than it would be if we had of continued the damage caused by the Cain/Kirner era.

        • +1 vote

          @jimbobaus: even a 2 year old could have gotten Victoria out of debt by selling our assets, closing schools and selling the land off and sacking teachers as well as other public servants. He showed no leadership or moral compass

    •  

      Currently I'm not even able to get a provider to confirm they are the ones servicing my property. Any tips on how to remedy this?

  •  

    I tried to get compensation for my oven years ago when a surge fried it. The repair guy suggested trying to claim it so we put in the paperwork with our provider but got a rejection letter back fairly quickly. They said it had been accidentally caused by an animal on the power lines so they were therefore not at fault.

  •  

    I have claimed in the past for electrical damage by surge/fluctuation/droputs-interuptions [please pick one]. One event was when some huge trees (poplars?) fell taking the HV down to the LV. One neighbour had their "microwave oven blow off the wall" (her description).

    What the provider really likes to have is you being able to date/time stamp the event. THEN… they check their logs.

    •  

      I know it is around the 18th May as that is when the surge fried the arlo base station there are no recordings from that date onwards until I replaced it.

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