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Saw this a week ago for 888 now $794 at HN
If you have 2x Amex enrolled offer another $100off
Just ordered one too, but with one Amex card.
On some cards such as mine, you get extended warranty - so this could come in handy considering some of the below comments.
Bought this a couple of years ago after using a Sunbeam machine thinking this would be even better, unfortunately mine has been plagued with problems and I couldn’t recommend.
Over a year now.
Making a coffee with it now.
She running good.
Agree entirely. Have been through two of these machines with annual out of warranty repair costs running between $200-400. Simply not worth the hassle and you will likely be without the machine for 2 weeks while being repaired. My suggestion would be to invest in a proper domestic coffee machine such as a Rocket R58 if you are an avid coffee drinker (yes, initially very expensive but far lower maintenance costs over the life of the machine).
and what do you think will happen when your R58 runs into problems? Cheap repairs. lol.
I've had a rancillio for 5 years now, no repairs needed. Used daily.
Rocket coffee machines use readily available parts and only need a short maintenance service every 2 years but each to their own. Just sharing my personal experience, so others know what they could expect from purchasing this particular Breville coffee machine.
the bes920 is most definitely a "proper domestic machine"
Agree on one level, I'm on my 2nd bes900 breville replaced the 1st one with new machine. We make around 6-10 cups a day and if you get 10months trouble free your doing well. With costs of repairs I could have replaced the whole machine, but dont like throwing out something that can be fixed. Its a pain to be without on a regular basis but for the money it cant be beaten.
A rocket R58 is in another whole league for cost (~$3,500) and quality so cant really make any comparison.
How do u treat the equipment?
I flush it out after every coffee.
What should I beware of?
Rocket is a few thousand yeah?
Yes, but guess you need to weigh up the ongoing maintenance and repair costs (based on my experience $200-400 every year you are out of warranty) or potentially purchasing a new coffee machine (additional landfill) versus something that will last longer.
The dual boiler is a 'proper domestic machine'. I felt right at home using it after training with a commercial Synesso machine.
I've had one or two parts replaced, but it wasn't too bad price-wise. Mine is about 6 years old now I think. I keep mine very clean. I do a water backflush with a blind filter once a day, use Cafetto cleaner every 2kg of beans used and only use filtered water.
I've had my BES920 Dual Boiler for 3 or 4 years, and I have had absolutely no problems with it. On my own personal experience, I would recommend it to everyone.
Yep just echoing that, I had a minor problem with a leaking hot water tap (i.e. the "tea" tap but that was easily fixed under warranty) otherwise I've been very happy with mine.
I agree- had a BES900, now have a BES920
Both had repairs under warranty.
I gave the BES900 away and I know it is still working no issues at 5yrs of age
at $800 - buy 5 before you run up the cost of an Italian machine, not to mention this machine has great features for the average home without the fiddling of an Italian machine.
Can you recommend any dual or quad baskets? I've been having issues getting it closer (or on) 9 bar pressure, I understand I need to do try different coffee beans, etc, but I'm struggling to get it right and I think the basket it worth swapping out just to be sure.
the dual basket with it was perfectly fine for me.
Does your machine go above 9bar when you use the plastic/rubber blind thingy in the dual basket? This should give you an indication of how high the over-pressure valve is set at in your machine.
Then try finer grinds of coffee… And push the tamper down harder.
Are you talking about size?
I use an 18g VST basket.
No issues hiring 9-10bar
Get a proper blind filter to flush agree each use
What's your OPV set at?
What grinder are you using?
22g VST ridgeless filter basket. Gold!!! (Not literally…but cost is about the same)
Bought one from JetBlack espresso a few days ago. Fits straight into the handle that comes with the BES 920.
Oh wow, what a difference. I make two coffees in one go every morning. This gave us that extra oomph we were after in our coffee. Well worth the exhorbitant price! $40!!
I moved to the BES920 From the sunbeam em7000 about a month ago. No regrets. The em7000 was brilliant. This is even more brilliant.
Got the 5 year warranrty for piece of mind. My em7000 packed it in after 4.5 years, so the 5 year warranty from HN came in handy. Full refund. Bought the bes920 for ($888 - the full refund for the em7000) after great coffee for 4.5 years with the sunbeam. Can’t complain about that. (Faulty steam valve, common occurrence amongst some em7000’s, corroded the inside electrics)
I’’m prone to being a little fussy as I thoroughly clean and maintain all my ‘things’! (Yes…all) LOL
From prior experience with this machine, an extended warranty is a must. If you're making 3-4 coffees a day, it's unlikely it'll last 1-2 years without needing major work. It makes a great coffee though!
same.. would recommend this at this price. Get the extended 5 year warranty from Harvey Norman for peace of mind as well.
From the comments, this machine is a gamble. At RRP of over $1,000, I'd expect a machine to not break after a year…
Even if you buy a $4000 machine, it is a gamble, the mechanics of coffee machines unfortunately make them potential for issues. I've had the BES920 for over 4 years and has not skipped a day of hard work.
"mechanics of coffee machines unfortunately make them potential for issues"
What do you mean? Dual/single boilers? Heat exchangers? Tanks vs plumbed lines?
Coffee machines are actually fairly simple things. It's just hot water and pressure.
And a prosumer machine repair will set u back around $500 each time. Hence why I got rid of my Expobar. Never again, until better warranties are offered on those types of machines.
Have 2 of these. Yes they can be need replacement parts. Circa $200/year I reckon inc labour. Thermal fuses, seals, pump parts.
However in Perth Segafredo give you a free clean and service each year if you buy coffee off them. 10kg I think? Easily do that in office.
Brings cost down to just parts, which is usually $30 or so.
Older version of software has a bug where is burns out the boiler element as part of descale, so I only descale the new one myself
my one's "descale" notification wont disappear after descaling the damn thing 3 times. im not sure if its because thers no actually "end" process to select. I have to turn the machine off/on otherwise it keeps repeating the cycle endlessly
that or theres a bug that wont make it go away
Ignore the printed instructions and go to Breville US website. Make sure you choose right version - there's 3 - based on serial number which is inside the water filler spot.
youre saying the instrutions are wrong??
the printed version that came with one of mine was for an older version, descaling didn't work properly
Go here: http://www.brevilleusasupport.com/bes920xl
Care & Use menu, Care submenu, then pick the right version.
@dnutter: thanks for this!
Has anyone moved from a sunbeam 6910 to this? was it much of an improvement?
I did and wish I didn’t, sunbeam was reliable this isn’t. More features and looks nicer but both make great coffee.
Yes, made the move from Sunbeam > Breville > Rocket. Personally, would consider each an upgrade. Drink espresso, so depends on what factor you would like to improve.
Had this for almost 3 years. I make about 10 coffees a week. I have descalled once at the 2 1/2 year mark (we have very soft water) and back flush it with cleaning solution more frequently than recommend. So far, no issues. However I'm bracing for a fault anytime now!
Hmm been using the same Delonghi coffee machine for 10yrs now daily. Was $3000 at the time but been well. One small repair 2nd year in which turned out to just be a rubber ring on at the point where the milk attaches. Not sure if I should get this now
BES900 just over 6 years old and still going with no trips to the service centre in that whole time. But I think I'm in the lucky minority.
That's some nice latte art.
I wish I could do that.
I just had issues with mine where it overheats past 110c degrees. Daily usage of 2 shots and it was just at the two year mark. Been at the service centre for two weeks now.
This was the last problem I had with my Breville before moving to the Rocket. Did you spring a leak before overheating? Mine did and apparently ruined the circuit board (clearly not well located or protected inside the machine). The new circuit board was $200 to replace and unfortunately did not fix the problem, so another $200 to fix the boiler.
Based on the wide-ranging comments it appears 'hit and miss' whether you'll end up with a long lasting machine or a problematic one. Hope everyone who jumps on this deal is lucky enough to get the former, but don't say you haven't been warned.
I had this with my bes900. It went in the bin after the 6th service
Australian Consumer Law 2010 states that the product must be
safe, lasting, with no faults
do all the things someone would normally expect them to do.
I would think a $1000 machine is expected to last longer than 12 months, hence no need for extended warranties
^ This. You do not require an extended warranty as Consumer Law covers it. it does make the conversation easier when you have extended warranty but id be exercising my rights first and foremost.
Contacted Breville 6 months out of warranty to no avail, other than they would forward my concerns to the National Service Manager. Hopefully, my experience and feedback will help other customers in the future.
If you’re in the market, consider a Rancilio Silvia at this price point.
I wish they'd stock these in department stores so we could get them in sales even cheaper!
Although it's quality - it's a single boiler compared to the Breville dual boiler.
Looking at it to replace my bes860 but dont have the bench space for a grinder. Any recommendations?
Extend the bench? :)
I have the single boiler version, I'm struggling trying to do some latte art. I am wondering if it's the low pressure or do my skills just suck?
Assuming you're pulling your espresso shot correctly from your machine in the first place, milk texturing requires plenty of practice to get right. Latte art even moreso. There's lots of YouTube videos out there you can refer to, otherwise surely there'll be a café in your city that does latte art classes.
Milk texturing can take 6 Months to learn properly. That's doing it everyday. Also don't use the pitcher Breville provides, the lip isn't right and you'll get better results from a different pitcher.
any suggestions for a decent milk pitcher ? I just ordered the infuser a few days ago.
I have a larger pitcher I got online, but I find it's too much volume for the steamer to heat up, takes ages. I think because of that I'm getting inconsistent milk. I get better results with the Breville jug, but not great…
I got the 1 litre
Used mine for a few years and bought it second hand. Haven't had any issues and use the Breville grinder. I make two coffees a day 6-7 days a week using the single basket.
Can't fault it and prefer the coffee over some stores even and stopped buying coffee at the ship's now.
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