Seeking Compensation from Courier for Not Delivered on Given Date

destination on 24/06/2018 - 16:06

Just seek an advice from anyone who knows about it or have done before.

Recently I purchased a mattress from online store and after two days I was given a tracking number so that I can call the courier company to schedule a delivery date. When I called, Customer service told that it has arrived in their warehouse and it is schedule to deliver next day and ask me to confirm that someone will be home. So I let my wife to take a day off from her work as we both work Monday to Friday and courier won't deliver after hours or on weekend. I was also told that the driver will be calling to confirm someone is home on the delivery day.

Next day morning I got a call from delivery driver and told me that he have got the mattress on board and will come to deliver in the afternoon ad told that he is not sure of the time but he will come anytime in the afternoon so someone needs to be in home. I confirmed that my wife is home. As the courier didn't show up till 3pm so I called the driver and he told that he wont be coming as its late.

I called the courier company and the customer service told that the driver have not took with him and wont be delivered on the day.

So as my wife's whole day spent for nothing and she lost her whole day pay as well. So in this situation Can I make a claim against them and ask them to compensate me for the day?

Please let me know if any of you have experience this before and have made a claim? Thanks for reding.

General Discussion Parcel Delivery Transport

Comments

  • [Deactivated] on 24/06/2018 - 16:21
    -2

    I guess some people have too much time on their hands.

    • coxjon on 24/06/2018 - 16:31
      +1

      Obviously not or waiting around for a mattress wouldn't be an issue.

    • HighAndDry on 25/06/2018 - 11:11
      +1

      This is a valid complaint - if OP's wife specifically took a day off and is paid hourly (not salary), that's a day's worth of lost pay. Problem is… it's unlikely the courier company will compensate anything because they're not legally required to.

  • EightImmortals on 24/06/2018 - 16:23
    +1

    You left your wife to help unload a mattress?

    Mate, stuff happens and delivery drivers get delayed, you can lodge your complaint but I wouldn't hold out for any money.

    • Third_Gear on 24/06/2018 - 16:50
      +6

      Why can’t a woman stay home to receive delivery of a mattress?

      • owli on 24/06/2018 - 17:39
        +11

        This sounds like it is about to turn into a porn scene.

        • chumlee on 24/06/2018 - 19:23
          +4

          Got a link as example??

        • Kangal on 24/06/2018 - 21:38

          @chumlee:
          I too want citation… for research

      • EightImmortals on 24/06/2018 - 17:45
        +2

        Tripped your PC radar heh?

        What I meant was that if I was expecting a heavy delivery and had to choose between myself and my wife then I would choose to make her burden easier by doing it myself.

        Is that OK?

        • Third_Gear on 24/06/2018 - 18:38
          +1

          No PC here. Linux.

      • Diji1 on 24/06/2018 - 17:49
        +2

        Yeah, you're right, women are exactly the same as men.

        • [Deactivated] on 24/06/2018 - 21:08
          +3

          Maybe some "men".

          Last I checked, I could tell the difference.

      • HighAndDry on 25/06/2018 - 11:12

        I think you misread the comment. It specifically said "help unload".

        • kiitos on 26/06/2018 - 12:26
          +1

          So we're still talking about a porn movie.

  • chumlee on 24/06/2018 - 16:37

    What kind of compensation you after?

    • hogwarts on 24/06/2018 - 18:17
      +1

      $1000 for missing a day on my $80k annual income seems reasonable right?

      • chumlee on 24/06/2018 - 19:21
        +1

        At a minimum. Probably can even ask for punitive damages in the few million $$

  • teacherer on 24/06/2018 - 16:41
    +3

    Glhf

  • sw0rdy on 24/06/2018 - 16:44
    +7

    Thanks for reding.

    Thanks for psting.

  • bobbified on 24/06/2018 - 16:50
    +3

    Going to get popcorn now…

  • [Deactivated] on 24/06/2018 - 17:14

    If you've got so much spare time, perhaps you could assist in reopening the case of Azaria Chamberlain.

  • owli on 24/06/2018 - 17:40

    IMO The freight company will not budge through customer service, if they are one of the major carriers I am thinking of it will be you against their legal team GLHF.

  • vicosads on 24/06/2018 - 17:47
    +1

    Unless it's a small company would expect they'd have this covered in terms of service or something

  • spackbace on 24/06/2018 - 18:09

    Would've been easier hiring/borrowing a ute and picking the mattress up after hours

  • Ocker on 24/06/2018 - 18:49

    Couldn't you have given them ATL (Authority To Leave) the mattress at the front door (or wherever)? I mean, not too many people go cruising the 'burbs looking for a stray mattress to knock off.
    That aside you have SFA of getting any compo. from the courier company.

    • PissLUR on 24/06/2018 - 21:22

      Not every one lives in a house.

      It's most likely an apartment for the op.

      • HighAndDry on 25/06/2018 - 11:13

        Honestly it's not really the courier's problem. They're paid to deliver the product - you only need to be there, and they ask that you be there, to cut down on complications if it's stolen. But honestly once it gets to your address (or security door if they can't get in) it's your responsibility.

  • barbarella on 24/06/2018 - 19:33
    +3

    You guys are harsh - so many criticisms :/
    1. Of course a wife can accept the delivery! - I would not expect to have to help unload the mattress if it was delivered to me
    2. The courier probably has written in the small print that they 'may' be delayed etc….to cover them…

    • HighAndDry on 25/06/2018 - 11:15
      1. Of course a wife can accept the delivery! - I would not expect to have to help unload the mattress if it was delivered to me

      I mean, they only need to get it to your door. Good luck manhandling (person-handling? womanhandling?) it inside or to the bedroom with one person. Man or woman.

      1. The courier probably has written in the small print that they 'may' be delayed etc….to cover them…

      Yup, they almost certainly do, and the kicker is they don't really even need it. You can take the risk of the mattress being left outside until you get home - couriers are couriers, not security guards.

  • Scot on 24/06/2018 - 20:03
    +8

    Geez I think this online community is getting really harsh and unfair with their comments! If a company contracts to deliver an item on a specific day ( and you then take a day off work to receive said item but they don't) then I believe you are entitled to compensation in the form of a refund at the very least of delivery charges.! ( wait for the comments)

    • owli on 24/06/2018 - 20:23

      I would wager that the receiver did not pay for the freight directly. If you don't pay them directly, you are not their customer.
      Contact the seller, advise them that if this is a common occurrence then the seller will eventually need to vote with their $.

      Noone leaves these freight companies reviews for a suitable delivery, and the B2B customers (usually the largest customers) don't leave reviews at all, so all you get is the shittiest of retail customers leaving shitty reviews, ie OP's post.

    • bobbified on 24/06/2018 - 22:48
      +1

      Geez I think this online community is getting really harsh and unfair with their comments

      It's because there's been so many of these posts recently where everyone thinks they're entitled to some sort of compensation at the drop of a hat. I can already tell by the title that the responding posts are going to be harsh.

      I agree that it's not ideal, but any sympathy I may have had for the OPs situation is out the door as soon as I see the title.

    • Speckled Jim on 25/06/2018 - 08:31

      You've noticed too Scot?
      I can only offer my opinion. It seems recent years have yielded memberships from a generation who've never done it tough.
      Never seen a recession or struggled financially.

      The view must be nice(?) from such ivory towers eh?

  • Sofie519 on 24/06/2018 - 20:21
    +1

    Does the courier have a provision where they guarantee delivery? (like if u pay dominos extra to get delivery within x mins)
    No? Then u have no recourse, their scheduled times are indicative and depends on the previous deliveries, if anything went wrong or was delayed then that's what it is. You made an enquiry, at the time you made then enquiry the staff told you what they had on computer which was correct at the time.

    I mean in this day and age, anyone can sue for anything, if you wish to seek compensation, you'll be looking at a civil case through your local court seeking damages. So assuming your loss was your wife's daily wage, then that would be the amount you sue for plus costs. If you win that is what you get, if you lose you may have to pay for the defendants costs.

    Good luck.

    • spackbace on 24/06/2018 - 20:25
      +1

      And in doing so, you lose at least another day off work 😂

  • garetz on 24/06/2018 - 21:48
    +3

    You are not the Courier company's customer, the mattress company is. You should contact the mattress company to seek some recompense if you think they may give a partial refund, maybe they might refund the postage costs. However i doubt they will do anything.

  • [Deactivated] on 24/06/2018 - 21:59

    “Best effort”
    It’s a pain and I commiserate, but you paid for delivery only, not a staging service.

  • altomic on 24/06/2018 - 23:09
    +4

    you sound upset.
    maybe you should sleep on it.
    oh yeah…sorry.

  • lplau on 25/06/2018 - 08:03

    Maybe and maybe not. Also not every postal / courier is covered under postal ombudsman so they may not be able to help you.

  • gres on 25/06/2018 - 08:39
    +3

    "So I let my wife to take a day off from her work"

    very kind of you,

  • HighAndDry on 25/06/2018 - 11:21

    You can ask for anything you want, but:

    1. The courier company didn't contract with you, they contracted with the mattress company;

    2. The courier company advises their delivery times as a matter of courtesy and what you do with that information is ultimately up to you; and

    3. No, there's no chance they'll pay you compensation.

  • destination on 25/06/2018 - 17:07

    For Everyone,

    Thanks for all of your replies.

    Below are my replies to everyone:

    1. The mattress is a rolled mattress and every courier does leaves the delivery inside of the room if it have a lift access.

    2. I live in a apartment and of course it does have lift access.

    3. I left my wife to get delivery because all she have to do is open the door and the driver will leave it inside the room and take a signature.

    4. To that person who says I earn 80K, by the way me and my wife total income is 80K and we still renting the apartment.

    5. The person who is harsh , let me tell you, you may have lot of money to spend and don't care about this. But with me I bought this mattress on ebay when there's 20% off and thought that I will save some money with this offer but I have to leave my wife twice home so you can think about it. By the way me and my wife get paid for daily not hourly or weekly.

    6.I know I am not the courier's customer but as I said that the driver called in the morning as well saying that he have got in board and will be coming in the afternoon. If I was told in the morning that its not going to deliver then I should have let my wife to go to work. And also when I called the Courier company they told that the driver didn't took with him that's why they can't deliver.

    1. I am asking for compensation because if the courier deliver came and nobody home then to re deliver they will charge extra.They not going to deliver again for free.

    2. I am just asking for advice if someone have deal with this or someone have successfully win it.If you are asking with me I have got lot of time to create a post then why are you commenting, Do you have lot of time just to comment non sense.

    3. You need to earn money by yourself doing hard work then you will know the value of money.

    Thanks everyone.

    • HighAndDry on 25/06/2018 - 17:21

      To address only the pertinent points:

      1. Doesn't matter. Literally makes no difference legally because you don't have a legal relationship with the courier. None. Nothing. Nil. Zip. Nada. Zero. You get the point.

      2. THAT would be between you and the courier. Or you and the seller. In any case, hypotheticals don't help you.

      3. I don't think anyone's ever been able to claim compensation from a courier for a missed delivery.

  • HeWhoKnows on 25/06/2018 - 20:01

    Unfortunately happens all the time.
    I'm sure the courier company and driver meant well.

    And if somebody was waiting on a delivery from OP but somethting happened that was out of OPs control that day and OP could make it, would OP consider it reasonable to compenaste that person? - probably not.

    All delivery services are provided in good faith and there is no precedent for OP's claim anywhere.

  • HeWhoKnows on 25/06/2018 - 20:04

    Most importantly did OP end up getting the mattress or did the driver get caught "sleeping on the job" ????

  • Triceratops on 25/06/2018 - 20:05

    I work at a site that is not staffed every day but where we get regular deliveries. We arrange all deliveries for particular days with the courier companies. A good number of them don't show up on the agreed day and turn up on a day when nobody can receive their goods. I don't know how they make money.

  • ozb10 on 25/06/2018 - 20:30
    -1

    I doubt you could ask for compensation from the courier. However, I think the courier is acting as a agent for the seller to deliver, and there was a verbally contract made for the delivery and they broke it, you could take it up to the seller and request for some sort of compensation (also also make they aware of the quality of the courier), which is unlikely but no harm to try.

    You could insist on the next delivery to be on a certain day after hours that you or your wife will be at home. If they refuse, inform the seller and request a full refund including delivery (assuming you could get similar deal elsewhere) as the good was not delivered (so it would either be a loss to the seller or the courier depending on their contract), this should motivate the seller to change to another courier. Raise a Paypal/eBay dispute or do a charge-back if all else failed.

    Otherwise, just move on and risk another missed delivery.

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