![Samsung Galaxy Note 8 $153 at The Good Guys [Probable Price Error]](https://files.ozbargain.com.au/n/45/387945.jpg?h=d686f346)
Will get cancelled once ozbargained, but hey might as well purchase and likely end up with an apology gift voucher.
Samsung Galaxy Note 8 $153 at The Good Guys [Probable Price Error]
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spuderump on 29/06/2018 - 16:06 thegoodguys.com.au (22996 clicks)
Last edited 29/06/2018 - 16:13 by 2 other users
Last edited 29/06/2018 - 16:13 by 2 other users
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https://www.thegoodguys.com.au/philips-nose-trimmer-series-3…
Think i finally can buy this to trim my evergrowing jungle of a nose hair
How odd, no cancellation (not in spam) no invoice, no voucher.
Got a paypal refund just then
No Voucher
I got my refund email, with a 20 dollar voucher. Bought some headphones delivered for $1.15. Id have preferred the phone, but ,hey…..
Finally bought the Logitech Wireless Mouse & Keyboard MK270R for $4 pick up.
i got my refund and my refund email but i dont get any $20 voucher. where to get this?
You should have an email before the refund email which the subject is "The Good Guys - Your Online Order" and the voucher inside it.
BTW, my voucher will expire today.
no i didnt get that email
Check junk?
They probably sent out a limited number of vouchers and a big FU to others.
Anyone still waiting for a response? 8 days and still no refund email
After refunded after two days and used the voucher.
Paypal BTW.
Still no refund or anything.
They have charged my credit card and all I have is the order confirmation… Anyone else?@Aussie89 - Escalate to a claim with Paypal. GG ignored two of my emails requesting a refund. I made two separate orders; one was refunded within 2 business days and the other is still outstanding, the Paypal claim.
Had "transaction failed" or something but they still charged me and no order confirmation. Waiting for a chargeback with cc
I have emailed them twice and got no reply.
I paid with AMEX. Chargeback?EDIT: I have raised a dispute with AMEX.
I raised a dispute with AMEX on last Thursday. Today I received an letter from Amex said "Amex is able to gather the enclosed information about the AUD$158 charges from The Good Guys Airport West. We hope that this information helps to resolve your inquire. Since this concludes our investigation, we have reapplied the amount under review to your account listed above. You can expect to see this charge on your upcoming statement". Then Amex closed my disputes case !!
I called Amex again to re open the disputes. You see, Amex disputes is located in Malaysia (not in Sydney anymore), maybe this explained why they closed the case without proper investigation.
I am very disappointed with Amex closed my disputes case. I decided to call the Good Guys, they ask me to send an email in and they said they will get back to me today.
Update: Good Guys responded to my email and advised me that the payment has been refunded as of the 09/07/2018 at 4:43PM.
I've had 3 lots of $158 taken from me for the order of 1 device, as the site was playing it seemed my payment went through even though it gave an error. I never received an order confirmation or cancellation my emails to support have been ignored. I did call them last week & they were pretty hopeless & wouldn't even check against my email address
Hi Ellave, Good Guys refunded $158 to my Amex account. I suggest when you write to Good Guys, provide them the screen shots of the all 3 lots of $158 debited to your credit card (proven of charges ). You give them the full name on the card that was charged, card numbers, your contact details and your email. Then follow up by a call to the Good Guys to see did they receive your email or not. That will expedite the process.
Thanks, I called them again this morning & spoke to someone who was more helpful she actually looked for my payments & saw them & started the refund process. Said she would follow up with an email so will see
Received $20 voucher, anything interesting that we could buy at TGG for $20?