I bought a Jeans pant from a retailer at Chadstone shopping centre last week. When I reached home , I realised that they forgot to remove the security tag using the magnet.
I couldn't find the receipt, but I have the bank statement showing the transaction.
I went back this weekend, and they said they can't take it off unless the receipt is provided and they don't have the authority to do it.
I had rung the head office who advised me to take it to the shop to get the tags removed, but the staff were not willing to do it as they don't have any notifications from the head office in this regard. The head office is closed during weekends and they asked me to email them.
I spent half an hour in the store, they were not helpful at all.
Isn't it a bad customer service, hassling customers for their own fault?
Any retailers in this forum - could you please advise on why couldn't they retrieve the receipt from the bank statement or the inventory? Are they lying ?
I could Google to find the ways to remove them, but I don't want to do it.
Just wanted to know Ozbargainers opinion this experience!
The retailer finally agreed to take off the tag, after I sent an email to the head office with the bank statement. They retrieved the invoice and requested me to visit the store to get them removed! I posted this experience to spread an awareness to the members, as we are all prone to making mistakes! It would have been awesome had they removed it as a once off courtesy without refusing it, so that I don't have to drive all the way back again. But I am relieved that it will be removed soon!