Warning on Moto G5S Plus (Camera)

Lryantaylor56781 on 05/07/2018 - 08:30
Last edited 05/07/2018 - 19:32

Hi all, have just joined Ozbargain (not to just for this phone, but long time lurker and thought it might be time to contribute).

Just wanted to post up a warning about the Moto G5S Plus mobile phone. The camera is beyond terrible due to a software glitch and no fix looks to be on the horizon. In short, it actually has good camera hardware, but when the camera takes a photo, the image gets processed and down-scales severely in quality. Everything is smudged and looks like its taken in low light.

I'm not exaggerating with the quality, I have a Moto Z Play, older cheapy Lenovos, a Nexus 5…all of them completely blow away the Moto G5s Plus quality. Its enough that my wife who I bought the phone for (who never really cares too much about picture quality) it still carrying around her old phone to take any photos of the kids because the faces come out blurry in group photos.

Can't confirm if it happens to every phone, but seems to be a known issue that Motorola (now owned by Lenevo) have tried to address through updates but without success. Users online are hopeful that the release of Android Oreo will fix the bug, but no date on this and it is a bit of a wish and a prayer.

Given I am seeing a lot of these phones on special at the moment on Ozbargain (got mine from a Good Guys deal a few weeks ago), just thought I would send out a warning to others.

Example I made showing the difference between the G5S Plus and my Nexus 5X.

https://imgur.com/a/cTZrVzS

Mobile Mobile Phone Motorola Android

Comments

  • Speckled Jim on 05/07/2018 - 09:27

    Cheers Ryan, and welcome to the zoo.

    Although I don't have this phone, a Huawei I bought on clearance has similar issues. Great spec, dual LED flash and many shooting modes etc. The few indoor shots I've taken have been sub-par.

    There will surely be an app to address these issues.

    • ryantaylor56781 on 05/07/2018 - 09:46

      I had thought the same, have tried about 10 different camera apps but no luck across any of them unfortunately.

  • o53djz7qTPY4der on 05/07/2018 - 09:59

    Mine is fine. I use it on professional mode, it seems to resolve the issues.

    I have an update pending.. should I wait?

    • ryantaylor56781 on 05/07/2018 - 12:30

      I can't really say about the updates. Is your phone a G5s Plus? I know the G5 and G5 plus do not have the same issue.

      Also, have tried professional mode as well with no luck (have used around 10 different apps as well).

      There is a video of the problem here which demonstrates the issue (terrible audio though):
      https://www.youtube.com/watch?v=VlHxjoBejN0

      Had a few sites recommend fixes by downloading APKs (including the linked video), but not willing to risk it.

  • LustStarrr on 26/07/2018 - 04:05
    +1

    I've got a G5 Plus, not a G5s Plus like yours, but I found Open Camera helped my picture quality heaps compared to the stock app, so you may want to give that a go. You can find it here: https://play.google.com/store/apps/details?id=net.sourceforg… . Plus it's totaly free & doesn't include ads, so that's a bonus. I've tried it on other phones I've owned with mediocre picture quality & have been pleased with the improvement each time as well, so I definitely recommend it.

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