Optus Won't Let Me Save $3/Month on My Phone Bill

Levathian on 09/08/2018 - 12:31
Last edited 09/08/2018 - 13:31 by 1 other user

I am on a $30/month 15GB plan (it was offered as I was a Virgin customer). I hit up online chat after switching over, as "apparently" after sales support are happy to include the 10% student discount on such plans, and on a chat on the 23rd July they said it would now be $27/month from the next bill, and gave me a reference number.

My bill arrived yesterday and it's still $30/month, and online chat now say they won't honour the discount as my plan is "already discounted".

Is there anything else I can try to save that $3/month? Keep pushing? :(

Mobile Optus

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Comments

  • HighAndDry on 09/08/2018 - 12:34

    Send an email to corporate attaching the chat transcript/email where they said they'd give you the additional discount?

  • The Wololo Wombat on 09/08/2018 - 12:54
    +4

    This is typical Optus. Call back in a day or two, get a different person and you'll get it just fine. Similar issue for me with my internet bill

  • CyberMurning on 09/08/2018 - 13:02
    -4

    "Is there anything else I can try to save that $3/month? Keep pushing?"

    no, but you can keep crying like a little cute lamb inside wolfs' den.

    • Levathian on 09/08/2018 - 13:15
      +4

      Haha but $3 matters!

    • HighAndDry on 09/08/2018 - 13:18

      wolfs' den.

      We're not that bad. At worst we're reasonable wolves…

  • Melb69 on 09/08/2018 - 13:17
    +1

    Typical Optus. Still on Virgin and now dreading what to do. Wife has said absolutely no to Optus unless I deal with them if problems.

    Dont get me started. Hopeless customer service and bills that are totally confusing to understand,

    • MeesusEff on 09/08/2018 - 13:58

      Sad that won't be able to get Data Gifting after they cut off :(

    • CyberMurning on 09/08/2018 - 14:11
      +1

      agree. i had 3 weeks in hell with optus. signed up online for special promo using promo link, bills never come out correct, bonus data didnt get applied, each online staffs say different thing, staffs at store didnt want to know anything about online application, etc etc

      seriously, just get kogan 1 year, so much cheaper and you can enjoy you life without having to deal with those outsourced people who have weird accent

      • PAOK11 on 09/08/2018 - 14:20

        @dragon had the same experience up until I went into the store & they fixed it up for me

  • ozzpete on 11/08/2018 - 03:11

    If they have breached fair trading laws (which sounds like they may have) … I have found that once you mention an intention to follow up with a formal complaint to the telecommunications ombudsman, then they will change their tune, and correct things.
    I have been told by foreign customer service centre "there is no way we can fix that" , then I mentioned my intention to make a complaint with ombudsman, they refunded what they owed me, then got a call back from customer service in Australia thr next day, ended up refunded twice , for what they initially told me there was no way they would refund.

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