Hi James, your request to port (transfer) your existing number 0404 XXX XXX to Kogan Mobile has been unsuccessful. There are many reasons why this may have happened, but the two most common reasons are: …..
This happened when I tried to port in from Catchconnect to Kogan, so be warned.
Twice they tried and twice they failed.
Investigation is on its way and I don't have high hope on it being resolved quickly.
Don't wish this to happen to anyone hence am sharing this.
No, I have not.
What I did check with CatchConnect is:
* My Full Name
* My DoB
* Is my number is still active? <may sound like a dumb question, but I thought I check if their system is saying the same>
I will do that now and keep you guys posted. Thanks!
Back to square one; they advised the porting number is the service number, which he quoted and it is the number I'm porting out.
Good luck and keep us informed.
No go; back square one.
Hi OP Any update.
Have the same issue
Not only you … another user private messaged me just now.
So rest assure, the problem is on their end.
As i told the other guy, just keep hammering the provider you are porting TO; they should help you sort it out.
In my case, it took approx. 2 business days and their reasoning was the porting system was down.
Hello Ozbargainairs. Any update on this front? I tried to sim hop from Catch Connect to Vodafone and got an error. Vodafone say when the tried to port, the number isn't active with Optus. I called C C and they say it's active , I've checked my DOB name etc. and all matches the info I put in during Vodafone activation.
Some context, I have practiced Sim hoping for well over 2 years and this is a first! Never ever will I be with Catch as I also had another issue with really poor reception (I live in Philip Island). I've had Optus before and haven't had anywhere near the same troubles with reception as I have personal experienced with Catch.
Hoping my port to Vodafone goes through asap. Will post back on this thread with any updates.
You be alright! So it seems to be regular occurrence from CC out to any providers.
i called kogan and it kept failing. how did you get yours ported? i wont be using catch connect again even if it is free. too much trouble
Persistence; call after call to your provider you porting into.
Some telcos do seem to be a bit… tardy when it comes to letting go of a number, if you get close to the billing date it seems that they want to hang on, for some reason.
The safest bet is to give yourself as many working days as possible so you do not get charged for an extra month. Last time a family member wanted to port out from Catch, they took 5 days.
Is there anyway we can have this reported? obviously this has happened quite frequently to bunch of us CatchConnect users.
Do we have CatchConnect associate here in ozbargain?
If you get nowhere give the TIO (ombudsman) a call.
I did twice from kogan to catchconnect. Failed as well. I do not like catch connect. I will never use them even the voucher is free for first month.
Unless you intend to use them then dispose and repeat.
is it fine to cancel a sim number instead?
If you mean if you can cancel the porting process, yes you can; anything that hasn't been processed or got stuck or anything not yet successful ported, you can always ask your target provider to cancel it.
Good news, I have just had success porting my number from catch to Vodafone, after three calls to Vodafone they finally manually processed the ports, I have kept my number, long live sim hopping :-)
Catch connect, never again.
I did the same recently and reckon porting from one reseller to another reseller may cause some problem.
I would do reseller to main or main to reseller later.
Same problem here trying to port from CatchConnect to Kogan the past 4 days.
I went through Kogan's online activation process Thursday morning, and received an email in the afternoon saying it had failed, and suggesting to confirm details with my current provider. So checked everything with CC, and everything was correct.
Called up Kogan who then initiated another port transfer and received another "fail" email in the evening (after 8pm), so that was it for the day.
Called Kogan again Friday, explained everything and they started an "investigation" which I was told would take 24 hours, and they would call me with their findings.
That was two days ago, and I haven't heard anything since. My number is still with CatchConnect, but credit has now expired so I'm effectively without a phone until Kogan sort their shit out. I did pop the Kogan SIM into my phone to see if I could use it with the SIM's "native" number, but the SIM isn't active.
Of course none of this has stopped Kogan counting down the expiry date for my inactive service - logging onto their website shows I only have 27 days remaining on my recharge. Pretty bloody cheeky, and when my service finally is restored I'll be giving them a serve.
Hopeless.
Hopeless.
What's hopeless? What have Kogan done to you to warrant this negative post?
Challenge: explain in full why you feel this way and help me understand it.
Of course none of this has stopped Kogan counting down the expiry date for my inactive service - logging onto their website shows I only have 27 days remaining on my recharge
Normally they would give you grace period for all those days when you weren't ported in; if not, just ask and they 100% will give them to you. Don't frown, it's all good.
Yes, they've now said they will make up for the lapsed days.
It's now Wednesday morning; number still hasn't ported over from CC to Kogan.
On Monday my "investigation" was escalated to some higher level of investigation, where it's now being handled by people who at least seem to have some interest in trying to sort it out. I had two phone calls from two different Kogan staff on Tuesday afternoon, basically to say they're waiting on CC to respond to Kogan's enquiry as to why CC's system isn't allowing my number to be ported out. I will apparently receive another update today on their progress.
Today will be day #6 of 'Port Failure'!
If anyone else has a port request fail, save yourself a couple of days trouble and on the first failure immediately jump on the phone and ask to have the situation escalated to an investigation. I'm normally all over this sort of thing, but not realising that this could possibly drag on for as long as it has, I haven't been putting pressure on Kogan from the beginning to sort it out quickly.
When dealing with anyone from customer service who has to perform any kind of follow up action after the call (as opposed to just answer questions), always ask for a timeframe you can expect it to be completed in, their name or employee number (some organisations will only provide one or the other, or sometimes neither), find out the best way you can get in touch with them again (a direct number hopefully, though these days this is rare), and a reference number for the call.
Doing this lets the CS rep know that you everything needed to chase them up again (or report to management) any sloppy service or tardiness on their part, not that you necessarily will, but they don't know that!
Ok, porting still hasn't happened, last update was from Kogan yesterday, and they've now apparently escalated it to Optus (who are the carrier for CatchConnect) to see what the issue is.
Today marks a week since I initiated the port!
Had a call from Kogan ten minutes ago…they'd heard back from Optus who'd changed some settings and assured Kogan porting would work, and they'd put through the request again.
Just received an email with the heading: "Porting request unsuccessful - please contact us"
OMFG.
Based on the feedback and horror stories I've read here, I initiated my port out today a week before my plan was due to expire. Maybe I'm one of the lucky ones but can report that I was done in about 10 mins. CC to Kogan. No issues to report except I noticed that Kogan removed the auto recharge checkbox during activation. You now have to disable auto recharge in your account after signing up.
Well here's an interesting thing; I dug through my SIM collection and found a Telstra $2 SIM pack that I haven't used yet. As I bit of a test I thought I might try porting my number to them and see if it had the same issue, and wouldn't you know it, it transferred across in about 15 minutes! So know I need to wait for Kogan to contact me again so I can ask them to try the port once more, but from Telstra this time.
Would you share how it goes? I'm going thru the same shit with CC to Kogan, I think I might have to port to Telstra first too.
Will do.
@musun129: I'm still waiting to see if they call me again to check if the port worked, or just as general follow up.
Plus I don't want to put credit on this Telstra SIM to be able to call them and then port over to Kogan and waste the credit.
My port yesterday to Telstra failed with Catch stating my service is not active as I did not auto recharge, yet I could still receive but not make calls. After speaking to Telstra today port appears to have now worked? I won't be porting my number to CC ever again.
Yeah that was the same thing Kogan were telling me while trying to bring my number over from Catch.
In the middle of one call I stopped them and pointed out the number they were telling me was no longer active was the same one they were presently talking to me on. They stopped, checked, and there was an awkward silence for a few moments.
My original CC->Kogan port request failed on the last day my remaining credit was active, so it's a BS excuse anyway.
Shame no Catchconnect rep here in ozbargain.
Ok, so after hearing nothing from Kogan yesterday, I've just phoned them up again this afternoon to request they try porting again, but this time from Telstra as per my earlier post.
Looks like this time it is going to go through - I've just received SMS and email from Telstra saying they've received the port request, "contact us if you didn't arrange this transfer" etc etc.
…and it's worked!
So looks like an intermediate port through Telstra could could be the quick fix for CatchConnect -> Kogan porting woes.
Order a free Telstra SIM here to add to your SIM hopping kit if you don't have one already.
EDIT: And I even managed to squeeze an extra day out of them when I had them reset my usage - I now have 31 days remaining on my 30-day plan!
No offence to you but to have to do it that way just absurd. Safest bet is not to switch to CC.
I only tried CC because of a three month deal they had on offer - usually I just bounce between Kogan, Optus, and Vodafone. But even with a 2-step port process you could still have this switched over in under 30 mins, so I wouldn't necessarily write off CC for that reason.
@dm01: Good work around. I going to try this method. Been having issues porting from CC to Optus for the past 4 days now.
I wish if I had read that thread sooner as I am stuck in same situation, day 7 :(
The only difference is port request is coming as pending from last 7 days. It never failed. Should I try porting Telstra even though it’s pending not failed?
Are you porting out or porting in?
Porting out of CC to Kogan.
Has the number ported over to Kogan yet?
@kelasen: So the number is still working? Because I initially ported to Optus but number still works. After I ported to Telstra, number still shows active on their dashboard which was incorrect. Had to call up their customer service on this number 1300 222 825 to get it removed. You might have to do the same thing.
@nightelves: Yes it's still working as I have CatchConnect validity until 24th of this month, I guess i should port to Telstra and then go to Kogan…
@kelasen: Second and Third port requests from CC to Telstra failed again - reason DOB doesnt match. Double checked with with both they have same DOB.
Damn annoying….
@kelasen: What did you do to get your number ported to Telstra?
Just tried porting into a JB plan but it failed with a DOB error as well.
@SuiCid3: I too have encountered problems getting off Catch when going to Boost.
Unfortunately, the info on the Boost site about why it failed was not very useful, but the Telstra/Boost CSR got my port through in about 5 minutes when I tried…
Won't have to port for at least a year now, thanks to the $140 Coles deal…
@SuiCid3: Just try and speak with TL at Telstra’s porting team. He/she should be able to fix this for you well at least mine was ported that way.
Catch connect made me buy a dual SIM phone. Had heaps of trouble both porting in and out. Throwaway number only for CC from now on.
There do seem to be a few members here having trouble with them. Now that I've run the gauntlet with them and know what to expect, I'd use them again for the right deal, but my preference is definitely to use others first.
I am considering switching between Catch Connect and Kogan in the future - readers, in your opinion, would porting from CC to Kogan work easier for me if I just make sure I start the process at least 10 days before expiry of CC 90 day plan, as then I will not be left without service inbetween?
Port failure to Kogan today. All information is correct. Catch hasn't rectified their problems.
That's not a surprise at all.
Keep Trying as that's what I did.
What a slut
I just ported to Kogan from Catch Connect without any issues. I think the trick is to make sure the name you give to Kogan matches what is in the Catch Connect dashboard. In my case that was just my first and last name without my middle name. I was fortunate that my driver's license could be verified without providing my middle name.
Never have issues with licence verification without middle name, in fact I never gave out my middle name when activating.
Just ported from Catch to Kogan with no issues :) took less than 30 minutes on a Saturday!
hey guys, i know you're reading this, because the kogan mobile guy told me quite a few people have called up recently with troubles porting from catch connect to kogan!!
Theyre going to investigate mine manually now, dont wait for it to fail, just give it a good 6 business hours then call up. the kogan mobile number customer service is 1300 056 426 , theyre surprisingly good!
What they should investigate is the root cause because investigating yours is good, but it will happen again to other folks.
I should have read this post before porting from CC. Tried to port from CC to Amaysim for my daughter and failed twice already. Keep on getting porting failure message from Amaysim with invalid DOB.
Should I try to escalate with Amaysim or any other advice please?
Cheers
My experience may be of assistance to you.
I purchased 3 months of Catch for my mum. I purchased in my name but ported her over via another carrier. When it came time to porting away from Catch, for some bewildering reason the account was now in my name. This was odd since her details were what ported her to Catch in the first place.
All said and done we had to transfer ownership back into her name and the port went through first try.
Hi @Sim Slut, thank you for sharing your experience, it's worth a check so I'll look at the detail in the Catch Connect account again.
In my case, since my daughter is underage, technically all sign-up was under my name and DOB etc.
Amaysim has tried to initiate port out from Catch 5 times and failed each time with non-matching DOB. I think the "non-matching DOB" is just a generic technical response from the system (Catch Connect) not releasing the number, since I've checked several times that the data is matched.
Amaysim is promising to escalate to Optus so I'll wait to see how that will go.
I've heard that people had issues porting between resellers of the same Telco (like Catch Connect to Amaysim, both Optus MVNO). I was able to port out of the Catch 3 months plan to Vodaphone without issue (admittedly done before the Catch plan expired and in-store at Vodaphone where they can override or manually 'force' the port request).
Unfortunately in my current case (for my daughter's number), left the porting a bit late and porting to another Optus reseller (Amaysim) from Catch (difficult to port out) has not helped lol (lesson learnt).
So, I am also experiencing porting issues from Catch Connect to Kogan. My experience is slightly different. Activated the sim card 2 days ago, I heard nothing from Kogan for a day. Rang them the next day to see what is going on, they said that my activation is "Pending", whatever that means. So I got in touch with Catch Connect via chat and the rep said that there is no port out request in their system. I thought that was funny. So I tried porting to Telstra using the $2 sim as suggested above, and it has gone through.
I called Kogan today, and the rep said he can't do anything because the request is still "Pending". Can't resubmit, can't cancel it. So pretty much stuck now and have to wait for Kogan's "porting" team, whatever that means. To me, it seems like Kogan's customer reps are pretty pointless since the reps are powerless and can't do anything besides forwarding complaints and issues to other "teams".
I am just proposing that the delay issues with porting seems to be on Kogan's end rather than Catch Connect end.
/end rant.
good thread..porting to kogan for my household next year.
This is the biggest hassle ever… Never going with CC again
you will come back × trust me °°
Same thing happened to me Catch Connect not worth the hassle unless using a disposable number
it is a hassle but very bang for buck
One year and three months later I'm also experiencing this issue. Have two days left with Catch. :-(
And still same issue with CC… Have tried to port to belong since 21/11/19. Should have looked for this thread before going back and forth between the 2 providers.
Also CC is still trying to get away with "your service is not active anymore" (will be active until 02/19) or "we didn't receive ANY porting requests"
Belong finally escalating to their port team.
Will try to hop through a $2 Telstra Sim if they can't get their sh*t together :-(
Have you had the issue resolved? I am having trouble porting from CC to belong. It was escalated by belong 1 week ago but have not heard back.
The issue was with belong (ie the receiver of the service)
Insist for them to escalate to their port team.
Catch connect was just not receiving any requests from Belong.
Just keep replying to belong until they escalate. Don't bother going back and forth.
After I posted my message above, my service was soon active.
Good luck, I know it's frustrating
Wow, this thread is over a year old and people still having issues with catch connect, stay away from catch people or never leave catch.
same problem here, I got an SMS 10 days ago to confirm porting which I did but no port yet. Catch again, never!
same, been three weeks. still no port from catch connect. they're claiming they've not received any requests.
CC to Kogan within one hour two week ago.
Like Neoika, my port went through pretty quickly from CC to Kogan. Within an hour with no issues.
Moved one number from catch no problems but this 2nd number is a nightmare
CC to Kogan just recently, happened overnight as was initiated about 10pm midweek. Two sims, and previously both sims have gone Kogan -> CC -> Kogan -> CC -> Kogan.
Not sure how/why it goes wrong for some people?
Cause the issue is with belong, not CC
Moved just now from CC to Boost and it took 5 minutes. I was surprised how quick it was. Hopefully the issues mentioned above has been fixed now.
Thanks for posting this.. I am looking at changing from CC to Boost too. Great to know that you had no issues!
I have the same issue trying to port my wife's number from CC to Kogan.
After calling CC & Kogan twice to confirm the name & DOB was correct & 3 unsuccessful port attempts, Kogan raised an Investigation Request to Catch Connect.
I ordered the CC SIM & 90-day plan using my name and then port my wife's number. I wonder if this is the root cause of the issue.
Although I can port from Optus to CC with no issue.
Have you actually reached out to CatchConnect to find out your porting number?
Recently I ported my parents' numbers from E.Tel (also an Optus reseller) to Kogan, failed, and I have to email E.Tel telling them explicitly that I want to port out so they need to provide me a porting number to use. The number they provided does not resemble my parents' DOB nor the account number (probably some internal ID). Used that and got ported successfully.
So maybe ask CatchConnect what exact number to use to port out?