Hi James, your request to port (transfer) your existing number 0404 XXX XXX to Kogan Mobile has been unsuccessful. There are many reasons why this may have happened, but the two most common reasons are: …..
This happened when I tried to port in from Catchconnect to Kogan, so be warned.
Twice they tried and twice they failed.
Investigation is on its way and I don't have high hope on it being resolved quickly.
Don't wish this to happen to anyone hence am sharing this.
Guys I got exactly same problem like you.My request porting my number from CC to Kogan was unsuccessful. I confirmed my details registered with CC is exactly same as Kogan but still fail after so many attempts. What can I do now…so stress
did you sort it in the end ?
No..Just get a new number!
Having this exact issue porting out to kogan from catch. Started last Thursday, got a failed email the following day and have contacted Kogan multiple times. Worst thing is that neither the kogan or catch sims work (no service) so I can't even use my phone! Never again
UPDATE: Kogan had called me back and advised that Optus has responded to the investigation request and requested me to re-submit the port request. This time it went smoothly and completed within 15 minutes. So it took in total 7 days to complete the port from Catch Connect to Kogan.
The next day I call Kogan again to request an extension of 7 days to the expiry date and the support staff do it straight away.