The Good Guys Gold Service Extras

browser on 18/08/2018 - 08:16

Any feedback on Goodguys' Gold Service Extras?

Basically it's an extended warranty (insurance), but with a rebate. For example, it's something like $200 for 2 extra years of cover for something worth around $1000. During that time you will receive codes (store credits) periodically that add up to $300, essentially free extra warranty and getting $100 back.

Apparently there's no spend limit on the store credits, so you don't need to spend more to use credit. Then again, the purchases will be limited to smaller items, such as small appliances and things like batteries.

On paper the Gold Service Extra looks like an okay deal, but would like to hear your thoughts.

General Discussion

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Comments

  • PAOK11 on 18/08/2018 - 12:36

    Do the codes expire ? I assume they don't.

  • Melb69 on 18/08/2018 - 13:17

    If you were going to get the extra warranty anyway its probably worth it. Good marketing as they would still be making money through the extra store sale. Just buy when they have sales. Are there any use by dates on the store credits? That would make it less attractive. Getting a credit and then having to buys something to use it before a short expiry date. Also they would be working off you not using the credit as well. The idea is to get the extra cash out of your for the extra warranty, but generally for a $1k item you would think your covered under consumer law for over 12mth or more. You just usually have to battle getting it fixed out of warranty.

  • follow on 18/08/2018 - 18:09
    +1

    I like it. Bought Yamaha sound bar for $99. Sell the codes here and you end up making a profit

    • browser on 18/08/2018 - 22:03

      How long does the code good for?

      • follow on 19/08/2018 - 00:38

        I think a week or two

  • ShannonN on 19/08/2018 - 03:57
    +1

    a bit long but

    3.2 Concierge Store Credits

    For each twelve months from the date of Your purchase, a $20 Concierge Store Credit for The Good Guys will be sent to You three times each year until Your Concierge Gold Service Extras expires. You can receive Your store credit via SMS or email, to a valid mobile number or email address provided to Concierge. The method of receiving store credits may change from time to time and will be at the discretion of The Good Guys.

    Your $20 Concierge Store Credit can be redeemed either online or at any of The Good Guys stores across Australia, by the expiry date specified in the SMS or email. For customers who purchase multiple Gold Service Extras, a maximum of nine $20 Concierge Store Credit will be issued in any 12 month period from date of purchase. No additional store credit entitlement is earned for holding four or more Concierge Gold Service Extras at any one time.

    You must opt in to receive Concierge communications in order to receive store credits. If You do not opt in, or later choose to opt out of receiving communications from Concierge, You will forfeit Your entitlement to store credits that would otherwise have been sent to You during the period You have chosen not to receive Concierge communications .

    Each store credit will have a dated period of validity, generally five days. $20 Concierge Store Credit can only be used on the ticket price of products, no further discounts apply. Each store credit is unique and can only be redeemed once. $20 Concierge Store Credit offers cannot be used in conjunction with any other store credit offers.

    Store credits cannot be exchanged for cash. Store credits cannot be used to purchase gift cards, epay and iTunes cards and excludes Apple, AEG, ASKO, Miele, Neff, Bertazzoni, La Germania, Falcon and other agency brands.

    The Terms and Conditions of Concierge $20 Concierge Store Credits are subject to change without notice; including individual outlets where the credits can be redeemed and whether a minimum spend is required before their use.

    • browser on 19/08/2018 - 20:19

      Thanks, looks quite restrictive.

      • robberbutton on 22/08/2018 - 10:18

        I purchased the Gold option with my new washing machine - but deliberately didn't factor in the coupons to the cost calculation. Haven't managed to use a single one yet.

    • jace88 on 04/03/2019 - 21:51

      The five day validity is sometimes shorter… had this happen to me the other day where I didn't get a chance to visit a store. Oh well.

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