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Officeworks Price Beat Guarantee: Now Includes Parallel/Grey Imports From Stores Without Local Warranty

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Hey guys!

Officeworks has decided that it will now be accepting Price-beats from stores with greystock, while previously it was only stores with Australian manufacturing warranty. It seems the store still needs to have a .com.au URL but we can now Price-beat with Dwi Kogan Becextech ect.

The change went through yesterday.


Mod Notes:

(1) The info above "It seems the store still needs to have a .com.au URL" is TBA, the policy does not specificially mention this. We'll update as information comes to hand, your experience may vary depending on store/understanding. Australian stores with imported stock like Kogan or Catch are more likely to succeed than overseas stores, although in some cases overseas stores have .com.au domains and local stores with imports stock have .com domains. Currently Officeworks policy does not mention store eligibility anyway, experiences likely to vary.

(2) Further info on the exact change below, from discussions.

Old Policy:

Our guarantee applies to all identical products and services with identical warranties that are:

stocked at Officeworks
in stock at our competitor; and
not excluded from the PBG (see below).

New Policy:

Our guarantee applies to all identical products and services that are:

Stocked at Officeworks
In stock at our competitors and
Not excluded from the PBG (see below)

'with identical warranties' is now removed from the policy.

(3) Why is this a deal? Purchase an item locally with manufacturer warranty and consumer law protection for the price of a grey import without manufacturer warranty and not protected by Australian consumer law. Not identical items in value (our guidelines refer to 'same product') and a general deal rather than for a specific item. Marked as long running deal.

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closed Comments

  • Just picked up a Note 9 price matched with becextech.

    • +1

      I thought Becextech are all dual sim, so are different ?

      • Was thinking the same thing… All of their Note 9's are Dual Sim.

        Hooligan543 must have gotten a 'clever' sales assistant at Officeworks.

    • Did you get a price beat, or a price match?

      • Officeworks only does price beat, they changed the name which is confusing, but it should always be 5% of the competitions price.

  • HELP? - is this the cheapest place to price match Apple iPhone 7 128GB Black ? https://www.becextech.com.au/catalog/iphone7128gbblck-ins-p-…

    I having troubles, if anyone can find a (.com) or any website thats cheaper asap? that would so appreciated

    as the stocks of these becoming very low

  • +1

    I was able to price beat iphone 8 64GB from Kogan by 5% over the phone yesterday, and get it delivered to a nearby store today. No trouble with 1300 OFFICE customer care!

    • Did the invoice from officeworks have your personal details?

      • it has my name and address which i've used as the delivery address in officeworks account, thats it. I believe that's enough to claim GST (if that's your intentions just like mine)

        • Thanks, yes that's my intention.

  • Does this include eBay when they are having their 20% off sales?
    I need a new modem would be about $60 cheaper on eBay at the moment.

    • Can't price-beat eBay

      • Thanks i went down and asked and was informed the same. They also couldn't match the bonus deal i asked them about at Wireless 1

  • The staff at officeworks have not been trained on this change in some locations. When I arrived, the staff had no idea that their policy changed and I was told that they 'dont match grey imports' After I showed them the difference in wording in their policy, and after about 20 minutes, they eventually gave me a discount off Kogan for the Wunderboom!

    PS: Can we get an aggregated list of good Grey Import websites? :D

  • I feel that OW is so inconsistent in how they do price match on anything other than a small discount (ie. you have to fight tooth and nail for it with the manager) that I'd rather not buy from OW in the first place and get it from the merchant who was willing to do it for the price in the first place.

    (yes I'm aware OW is probably safer and easier but the staff can frustrate me greatly)

  • Tried calling OW Call centre today to see if they could price match Gear S3 Frontier smartwatch.

    Grey sellers like eGlobalCentreAU are selling the watch for $307. The lady over the phone said they can only price match products that are stocked in Australia. So no Grey imports. She said although the model# was identical they can't match grey stock.

    Kind of misleading if you ask me!

    • I called them today using the OW office number to price beat their Nokia 8 advertised as $548 on their website. I was able to price beat it with one advertised on eGlobalCentreAU for $416. Final price i paid was around $396. I called the office number 2 weeks ago and could not get the discount and they said that they could not price match imports due to not having the same warranty policy. Maybe it was because the policy just came out at that time and not everyone at OW are on the same page.

    • Call again

  • -2

    Where's best to use to get pricing to match? I want to grab the iPhone XS 64gb!

  • I just tried price matching the Samsung gear 3 from kogan and they refused.

  • +1

    Got rejected on an iPhone X. According to the cashier, grey imported stock does not count even if it’s the same model number because the charger won’t be an AU plug therefore it’s not identical inclusions. I asked her to show me where it says it’s not an AU plug and she said “oh all overseas stock is like that”. After 10 minutes of arguing she agreed to take my number and get on to her regional manager and let me know the outcome 🙄

  • Failed to pricematch against Catch.com.au for a Nokia 7 plus.

  • officworks need clear indication on website on their grey import new policy, as i visited store and called their customer service, they confirm they wont match grey/imported stock.

  • How did I miss this? It's time to put this to use. :)

    Edit: OK, I should have read the comments before I've made mine. Looks like price-matching isn't that easy still.

  • Competitor’s website products must be shipped from Australia apparently.

  • Tried to call Officeworks, spoke to team leader - refused to price match Dick Smith/Kogan etc.

    Reason - item (Macbook Air) has MQD32X/A as part number - other websites have MQD32X (international model, not australian) i.e. "not identical"

  • can you still do the price beat if the item isnt in stock at the store?

  • Did a pricematch for a Samsung Galaxy Note 9 128gb from becextech

    Brought a print out of the website:
    https://www.becextech.com.au/catalog/samnote9dual128gbblk-pr…

    (My print out had a price of $1029 but when I got to OW the price went up to $1074. Still overall happy though)

    Showed the print out to the lady at the cashier and she goes to check the website on her computer. She gets help from another OW member and comes back to me saying they can't price match it because it is a grey unit and the warranty is different. I asked them about their new policy and she still insists that it is a grey unit and the model number is different and cannot price match. I then asked where on the becextech website that shows it is a grey unit. (becextech also does not indicate the model just the actual name "Samsung Galaxy Note 9 Dual SIM 128GB 4G LTE Smartphone Midnight Black". She then goes and calls a manager on her headset. She said that she was just concerned because of the price difference $1247 vs $1074. So I just waited patiently and never looked or acted annoyed or whatever. I just waited smiling while she was talking to her manager on the headset. While her manager was still checking the lady just kept saying that it is a grey unit yadda yadda. So after about 10 minutes I hear her asking if they have a unit in stock and if the manager can bring it out. SUCCESS. So she goes on saying that they normally don't pricematch from becextech but they will just this once. (probably just their normal spiel after pricematching but not really sure) They added $30 for shipping cost which brought the total to $1103.95 and then they have to beat the price by 5% which brought the grand total to $1048.75 which I was very happy to pay. Total Price match savings: $198.25

    Thanks to this thread and the OP. It is good to have this knowledge when going for a price match at OW.

    But I still am not really sure of the reason why it was allowed. Was it because There was no model number on the becextech website so they could not confirm that it is a different model. Is it because I was being nice and they really just made this one exception? (The lady did look annoyed though when the manager actually allowed the price match lol)

    They do zipmoney instore. Afterpay as well but not for anything over $1000. (I don't think you can do a price match for online purchases, has to be instore)

    Sorry for the long post, just wanted to share this as soon as I got home. Now time to unbox my new Note 9 :)

  • Just wondering OfficeWorks price match with Newegg ?

  • +1

    Tried to beat eglobalcentralAU and they refused. Both in store and online. Yet other people have success.. go figure. I just think OW is a crappy business who make it too hard to do anything, why advertise a policy like this if you aren't going to honour it. Seems like some staff are more helpful than others, some of them are ignorant or lack training I think. If anyone on here works at OW and wants to help me out please PM me.

  • Don't bother. Just tried with Officeworks Trinity Gardens and they said they don't price match grey stock.

  • Officeworks refused to match Becextech for an iPhone for me :(

    • My guess is the fact that it's probably compatible with different frequency bands compared to Australian stock is enough to not make them 'identical'.

  • +1

    I'm guessing this excludes all grey import mobile phones (eg dual SIM on the grey import, but single SIM on Australian stock, etc)?

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