Brand New Dishwasher with Mould Growth

I bought a new Bosch 60cm Series 2 Freestanding Dishwasher SMS40E08AU on eBay from Powerland Sydney. The dishwasher was delivered yesterday. When I opened the new dishwasher I found that there is mould growing in it. When I contact Powerland they say BOSCH test their dishwasher at their factory and left water in it which caused mould growth. I requested to return the dishwasher but they refused to do so.

I found online that mould growth in dishwasher can be a real problem and hard to remove.
https://www.hunker.com/12001013/how-to-remove-mold-mildew-fr...

I don't think BOSCH testing their dishwasher at their factory is an acceptable excuse for them to sell dishwashers with mould growth to consumers.

Related Stores

powerland.com.au
powerland.com.au

Comments

  • +3 votes

    I don't think BOSCH testing their dishwasher at their factory is an acceptable excuse for them to sell dishwashers with mould growth to consumers.

    I agree. Have you contacted Bosch https://www.bosch.com.au/contact/

    Or Consumer Affairs https://www.consumer.vic.gov.au/

  • -1 vote

    Maybe BOSCH it back to them.

  • +2 votes

    Here is something that was reported in the past

    https://forums.whirlpool.net.au/archive/1541911

  •  

    Any plates and cutlery left in there from the test?

  •  

    Forget about dealing with the retailer. Call Bosch and explain the situation. I'm sure they will resolve it.

  • +3 votes

    they say BOSCH test their dishwasher at their factory and left water in it which caused mould growth

    This is true. Put it on the hottest longest cycle. Mold gone.

    • +2 votes

      I second this. Also add a small amount of eucalyptus oil during the middle of the wash cycle. Cleans it right out without harming the machine

  • +1 vote

    It’s pretty standard for quality euro dishwashers to come like this. It just needs to be put thru a cycle, nothing to worry about.

  •  

    They are responsible for selling you an item that is in unacceptable condition.
    I think the average person would consider a mouldy item to be totally unacceptable. Mould is a serious health risk.
    The manufacturer giving them a mouldy dishwasher is an issue between the seller and the manufacturer.
    They are responsible for receiving and checking if stock is in acceptable condition, it is their error so they must act on it.I
    I would insist on a return and escalate the issue. If they refuse to return the dishwasher I would personally do a charge back.
    The seller is completely in the wrong. Consumer law is clear that they can not force you to deal with the manufacturer.