Bought a Fridge from a Friend, Still under Warranty, but Now Broke - Am I Covered?

• 

  battler on 20/09/2018 - 11:22

  +3

  The product itself is only on the market around 2 years, it come with a warranty of 3 years (according to hisense) so the item is covered for warranty.

  that will be your argument with Hisense.
  Let us know how you go.

  • 

    HighAndDry on 20/09/2018 - 11:26

    +1

    The argument will really be that OP has zero proof of purchase, if proof of purchase ever existed.

• 

  CyberMurning on 20/09/2018 - 11:22

  +1

  bikies will get you covered.

  • 

    Flanders on 21/09/2018 - 03:26

    Bikies were his "friend's" rep .
    Compressor likely damaged when it fell from back of a Harley

• 

  HighAndDry on 20/09/2018 - 11:25

  +5

  I bought a Hisense wine fridge from a friend

  That's okay…

  which had his contact for who he bought it from.

  So he didn't buy it from a retail outlet?

  ---

  The Hisense Warranty document, including Warranty Claim Procedures, can be found here. Bad news is, you need proof of purchase. (Kind of) Good news is, sometimes manufacturers won't need proof of purchase if they can find on their system that the unit, by its serial number, was legitimately purchased.

  Contact them via this page and see what they say.

  BUT just be aware that you pretty much don't have any rights here - ACL applies as between the retailer and the consumer (so your friend and his…. 'rep'), and the Hisense Warranty very clearly says you need proof of purchase so they can validly deny your claim.

  Worst comes to worst, you might have to find a repairer yourself. I'm sure the savings from buying it off your 'friend' should cover at least one repair.

  • 

    jsb on 20/09/2018 - 13:28

    -3

    Consumer by definition is the one consuming/using the product. It is different from the original customer.

    • 

      HighAndDry on 20/09/2018 - 13:38

      I refuse to be drawn into another ACL argument. It is what it is, and depends on the actual legislation, not whatever you somehow subjectively read the everyday meaning of the words to mean. Hint: It involves more than "Australian", "Consumer" and "Law".

• 

  Ocker on 20/09/2018 - 11:26

  +6

  Ring Hisense and give them the serial number of the product - they will then be able to check the production date to verify warranty validity

• 

  iforgotmysocks on 20/09/2018 - 11:57

  +1

  What did Hisense say when you asked them??

  • 

    Kah on 20/09/2018 - 12:12

    I did give them a call, and tried to explain.
    I took a picture of what I thought was the serial number
    But they said it’s not correct, so until I am at home I don’t know.
    I was trying to get a sense of i have any rights, but it sounds like I don’t, unless they can trace the serial to sale date

• 

  Randxyz123 on 20/09/2018 - 12:44

  Does your “friend” not have any records at all of when he bought it ?

  No receipt ? Nothing ? He doesn’t know what store he bought it from?

  • 

    Kah on 20/09/2018 - 13:02

    +1

    My “friend” was from a food & wine social club I was involved in, once a month some food and wine lovers would meet up and grab some nice wine & food. So we were not really friends, more friendly. When he moved back to the states I bought his wine fridge, he told me he bought it from a rep. Whether that was a Hisense rep or a retailer I am not sure. So no I have no proof of purchase. I did reach out to him, but i’ve Yet to hear back.

• 

  hawkeye on 20/09/2018 - 13:14

  I'm with the 1st poster Battler
  What would be the difference if you bought it from gumtree the products under 2 years old.

• 

  Kah on 20/09/2018 - 18:17

  Just an update on this.
  I rang Hisense, it was manufactured in April 15, but unfortunately they don’t have any registration for it.
  And without a receipt there is not much they can do.
  My wife has an contact for the original guy, so will reach out to him to see if he can help.
  Hisense gave me a number of the service centre so will give them a call, but guessing the compressor is going to cost more $ than it is worth.