Sold Camera on eBay and Buyer Is Claiming Faulty. HELP!

Lmrbighead on 26/09/2018 - 16:56
Last edited 26/09/2018 - 17:37 by 1 other user

Hi guys,

Just need some help/direction/advice on the following eBay situation:

I've recently sold a camera on ebay and shipped it. He has received the item. He said the camera doesn't turn on anymore. He said he called Panasonic and the mainframe needs replacing.
I've only had the camera from a few months and it has worked perfectly fine every time with no startup issues. The funds are on hold at the moment on Ebay.
He said: " I spoke to a technician at Panasonic today over the phone and he said the camera needs a new mainboard, he also said it is no longer under warranty so to get it working I need to pay a total of $341. This is made up of $220 for the mainboard, $88 for labour and $33 freight. Would you be willing to reimburse me $250 to help me cover the cost."

Not sure if I should send the $250 or???

Any help or advice would be great…kind of stuck here.

Regards,

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eBay Australia

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  luffyex2010 on 28/09/2018 - 18:54

  There are alot of dishonest people out there and the current ebay system has failed the good people of buyer and sellers.

  They need a middle man/new procedure or method to verify items as per description.

  E.g. ebay special packing plus verify/test item team store/kiosk/post office where there are camera s everywhere.

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  luffyex2010 on 28/09/2018 - 19:04

  -2

  The first time I use ebay I got scam 2k for a laptop from Italy(money burn because of western union payment), then stopped using them for a while. Then arrived in Australia in 2006 and bought a logitech z5500 from ebay Australia from some chinese bugger. The item was sent alright just not to my address.

  Managed to get back the money from paypal dispute but postage of 50 was burned still not a total lost.

  After that…never again got rip off. Fingers crossed.

  Some of my gumtree stories are the best.
  E.g. some Caucasian dude listed a brand new shaver. Meet up and I said that I wanted to inspect so I did and asked him why is there bits of hair on the shaver? He then said you want it or not?and I said no.

  With a bold face he said you wasted my time…LMAO and that was in Artarmon.

  Love meeting all the strange people on gumtree

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  OzBrogains on 29/09/2018 - 00:04

  The buyer is making some very black-and-white claims. I think paypal will detect this and request they sign a stat dec stating who they called, what happened, etc. If they still have the intestinal fortitude to progress this claim (and risk a criminal conviction if caught lying) then that’s their gamble.

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  happirt on 29/09/2018 - 00:32

  depends if you offered returns or not in the listing

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    [Deactivated] on 29/09/2018 - 17:36

    +2

    dont think that means jack anymore. ie. just because you say 'no returns' doesn't stop them from lodging an ebay/paypal dispute.

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      happirt on 29/09/2018 - 20:03

      -2

      it's one of the conditions which will determine outcome of dispute

      since you're avoiding answering, I'm guessing you offered returns in the listing….

      • 

        Scab on 30/09/2018 - 15:23

        Better still expert, read this from eBay:

        You can return it even if the seller's returns policy says they don't accept returns.

        The Only time no returns means anything is if the buyer changes their mind.

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    Scab on 30/09/2018 - 08:33

    depends if you offered returns or not in the listing

    Makes no difference, you have to accept returns whether you want to or not.

    It's one of the terms and conditions that you agreed to.

    it's one of the conditions which will determine outcome of dispute

    The outcome of the dispute is based on eligibility and not on whether you accept returns.

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      CVonC on 30/09/2018 - 10:24

      Useless to even have the option then.

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        Scab on 30/09/2018 - 15:27

        Pretty much.

        Technically, setting an ad to no returns is only useful if a buyer changes their mind.

        But no buyer will say that, they'll instead says it's faulty.

        So realistically, it's worthless.

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      happirt on 30/09/2018 - 14:01

      -2

      you are misinformed spreading misleading lies.

      "The outcome of the dispute is based on eligibility" <— this makes zero sense…. eligibility for returns? refunds? ….what?

      also please learn to read. it says "its one of the conditions" not "the only condition". that's why they "review" disputes. to look at many conditions and make a decision based on them. not just one condition as you have indicated (eligibility)….

      facts are in the details.

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        Scab on 30/09/2018 - 15:21

        you are misinformed spreading misleading lies

        You obviously don't have a clue.

        Whether a seller wants to accept returns has no bearing on the outcome.

        If it were that easy, eBay Guarantee and claims would be worthless as all a seller has to do is refuse, according to you.

        Having to accept returns is one of the conditions you agreed to in order to use eBay.

        The outcome of the dispute is based on eligibility

        It's based under eBay's terms, and not whether you accept returns.

        You're the exact person who pretends to know, then complains when you lose a claim because you don't have a clue.

        its one of the conditions"

        It is not a condition, if it were all sellers would not accept returns.

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          happirt on 30/09/2018 - 15:26

          -5

          @Scab: you in the low income category?

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            Scab on 30/09/2018 - 15:28

            @happirt: What's that supposed to mean?

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              happirt on 30/09/2018 - 15:30

              -5

              @Scab: *mic drop

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                Scab on 30/09/2018 - 15:31

                +1

                @happirt: What are you on about?

                And don't try 5o deflect from the nonsense you posted.

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                  happirt on 30/09/2018 - 15:49

                  -4

                  @Scab: to put in laymen terms for you to understand, I mean, I have decided to stop wasting anymore time with your misguided and perplexed self.

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                    Scab on 30/09/2018 - 16:00

                    +2

                    @happirt: Some people just can't accept they're wrong.

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  uk3000 on 29/09/2018 - 07:27

  +3

  sign a stat dec … risk a criminal conviction…

  Oh yeah, how big is the risk for lying in a statutory declaration, really?
  A while ago I got heavily rear-ended when waiting at the traffic lights. I was with my family in the car, including a senior and a toddler. The other party was a middle-aged, deeply drugged junkie who first acted insanely and made more dents on the doors of my car. Then he heard the policy arriving, ran across the road where he saw a teenage girl riding a bike, grabbed and grounded her, stole her bike and tried to escape further on the bike. All recorded on my dashcam. The cops did their job well in caught him in the next 5 mins. They later confirmed his was "deep under influence".

  Now the main part, what kind of sentence would you expect for such kind of crime? He didn't even go to jail, he got just a 6 months suspended sentence plus he wrote a pathetic letter of apology to my family and to the bike girl he insulted. I used my comprehensive insurance to repair the car.

  How much more severe would the punishment be for lying on a stat dec about defrauding an ebay seller, compared to that?

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    brendanm on 29/09/2018 - 08:32

    +4

    This. The law is pathetic, noone is punished for anything. OP I had a similar scam tried on me, $900 camera lens I sold on gumtree, paid via PayPal. Claimed the lens was broken on receiving it, this is a Canon 70-200l lens, so built like a tank, and I know how to ship camera goods. No matter what I said to PayPal, they found in her favour, even though it was purchased through gumtree, and she didn't even have any photos of the serial number to prove it was the same lens.

    I ended up going to the financial services ombudsman, PayPal then very quickly refunded me my money. In summary, PayPal are dogs and will always side with the buyer.

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      [Deactivated] on 29/09/2018 - 22:05

      +2

      The law is harsh to those who do not intend to break the law.

      Oh, you're a tax payer since your late teens and have never had a criminal conviction? Easy target to scare into paying huge fines and accepting heavy penalties.

      In and out of jail for the same criminal activity? Maybe we can reform him better by showing encouragement and good faith. Jail didn't work anyway and he is broke so we can't just fine him.

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    [Deactivated] on 29/09/2018 - 17:38

    +2

    plz post dashcam video

    *grabs popcorn

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      uk3000 on 30/09/2018 - 23:14

      +1

      plz post dashcam video

      Don't think I sill have it, it's been over 2 yrs. Even if I did, not sure I could share it legally. He might sue me for violating his privacy rights and causing him a mental trauma and then I'll be on my way to a suspended sentence. That might be even a bigger crime in the eyes of the judge, you know.

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  DiscoJango on 29/09/2018 - 09:04

  +3

  i once sold an ipad on ebay (i have been selling since 2001 so i know what im doing, how to pack etc) and the buyer immediately upon receiving the item requested a paypal refund, didnt even send me a message or anything. when i asked whats going on, they said the ipad was totally smashed. i said highly unlikely as ive sold many before with no issues, and with the amount of padding it would be near impossible. long story short paypal & ebay automatically sided with the buyer, leaving me to not only refund the scammer his money but also pay return postage costs, leaving me with a broken useless ipad. i looked through their purchase history and they bought an ipad just after mine for cheaper, so i think this was their way of trying to get a refund or something

  so now, like others have said, i only buy through ebay, and sell through gumtree/forums

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    idonotknowwhy on 30/09/2018 - 07:43

    forums

    Which forums?

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      Scab on 30/09/2018 - 07:48

      +1

      Here and ocerclockers.

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      DiscoJango on 30/09/2018 - 09:47

      any forum you are a member of, which has a for sale section. eg: car clubs, computer forums, facebook, anything really.

      yes they involve more work (messaging back and forth with people vs ebays straight bidding system) however the pro's outweigh the cons

      i still sell small things on ebay, but high value electronics, no way

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  rocksy85 on 30/09/2018 - 09:34

  I bought a tactrix cable ( car diagnostic that plugs into laptop) off gumtree and I’m in cairns and the cable is in Adelaide. Cash straight to his bank account not a problem received in a few days how I expected it. $300 worth. Gumtree isn’t always bad

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  curtturtle on 30/09/2018 - 10:17

  +2

  Be very careful here. I had some scumbag buy an xbox off me on ebay. Luckily I took a picture of my serial. Then he pulled the same story as what you have here. When I said no I wasn't paying him to get it repaired, he sent back a different faulty xbox. I was able to prove that to ebay and got my money.

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  [Deactivated] on 30/09/2018 - 11:31

  So much imagination here. The answer is often simpler than what most think. My guess is that the camera become faulty during or immediately after arrival just because nothing lasts forever. Now who should pay is up to OP and buyer. Influencing factors would be post insurance, Ebay protection, warranty, and general rules for second had item sale.

  I once sold a car that had for 5 years without any problem whatsover. The buyer called me a week later and said the brake let go during a stop and I hit some road block. I said, well I understand you but that is not my fault. He understood too.

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    sraymond on 30/09/2018 - 20:55

    OP stated it’s only a few months old. Not really forever.

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  Laziofogna on 30/09/2018 - 20:44

  You have my solidarity

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  Typical16-bitEnjoyer on 01/10/2018 - 10:22

  If the funds are on hold, that suggests an ebay claim has already begun. Accept the return. Blacklist buyer.

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  El Grande on 01/10/2018 - 12:53

  I want to sell my old phone on eBay but this is my concern. There should be an option for "as is" or "working at the time of dispatch" or "7 days warranty from delivery". I think this is where gumtree shines.

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  [Deactivated] on 01/10/2018 - 13:38

  one reason i stopped selling stuffs on ebay many years ago.

  gumtree and pick up only so the buyer can check, test, play, smell, see, touch and if all good, pay me the cash and collect.

  i only use ebay to buy when on genuine and good sale.

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  talbot777 on 01/10/2018 - 15:06

  Unfortunately, as others have said, it's a buyer's platform.

  I sold and shipped a graphics card which apparently the owner "never received". When the PayPal dispute was opened since there was no registered post I couldn't prove I sent it to his address and he got my funds and most likely a graphics card for free. All I had was an Aus post receipt which had the postcode but not address (that seems silly as well that they don't put the address) which wasn't enough proof.

  Lesson learnt. Always use registered post, take as many photos as possible and cross fingers. I much prefer gumtree these days. Pickup only and much more control of the situation.

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    [Deactivated] on 01/10/2018 - 21:36

    auspost has tracking by default now

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