EB Games Preorder Woes
Last edited 28/09/2018 - 15:00
Valkyria Chonicles 4 released 25/9/18
I preordered a bit late, did the order on 20/9, traded in my spiderman for preorder credit
On 24/9/18 I received a text message from EBGames telling me to come pickup my game on release day
I came in on 27/9 and they told me that my item was in transit, only left the warehouse 26/9
long weekend coming up and I have no games to play for that weekend.
a bit of a first world problem but just quite upset by all this.
- why did they tell me to come pick it up when it hasn't even shipped from the warehouse when the message was sent?
- if they can't send the product in time why did they still take preorders that close to release date?
- did they see me not come in on release day and decide to just sell my item away to make a quick buck?
- on the receipt it did however say that there's normally only a 48 hour hold time but I am a level 3 member and 1 of the perks was 6 days preorder hold guarantee, unless I am understanding that perk wrong?
just wondering if this is common to happen with EB preorders for future purposes because obviously I'd like to avoid this again in future.
I felt like perhaps if I did not preorder the prestige edition I would've been able to get the game already so its almost a disadvantage going for the higher tier products since u are at higher risk of things going wrong
thanks for listening, rant over.
complained on their Facebook page and got some sort of reply
essentially they only ordered for 1 prestige edition into the store but including myself there were 2 total pre orders. because I did the preorder only a week ago they didn't have stock left for me and so warehouse has to ship another one out.
I received the standard apology and was instructed to wait for the item to arrive.
Yep, not gonna preorder anymore in future.