How Would You Make Myer Profitable?
Last edited 10/10/2018 - 17:21 by 1 other user
You must have read if not - Myer posts 'disappointing' $486 million loss - article here - http://www.abc.net.au/news/2018-09-12/myer-full-year-results...
Went to the local Myer store to collect a few items bought online and as usual the customer service was atrocious, no one to be seen, finally found someone and he was on the phone for ages while the queue went to 5 people. When asked about a product staff keep pointing to each other instead of taking accountability for it.
The online store is equally bad, half the descriptions are either empty or have half baked information.
So here is the question, if you were made the CEO today for Myer what would be your top 3 strategies to turn it around ?