Bought a Set from Amart Furniture. Missing Sofa
Last edited 13/10/2018 - 19:01 by 1 other user
Just wanted peoples opinions on this.
I bought this set recently: https://www.amartfurniture.com.au/packages/living-dining/kor... and was able to pick everything up today.
Upon collection, I realised that the Sofa was missing. I contacted the receptionist, who also looked at that webpage and said something similar to: "It does look like there is a sofa. Ill have a chat with the store manager to find where it is, then I will call you back". She has not called back so I was just trying to find some more information here.
After I finished putting everything together, I had another look at the webpage and realised it did not include a Sofa in the product description.
Now I am wondering, is that picture false advertising? A lay person would know that the plants/pictures/rugs etc is decoration, however I think that anyone looking at it would assume it contains the sofa pictured.
I had a look at the ACCC website and thought these paragraphs are relevant:
Fine print and qualifications
It is common practice for advertisements to include some information in fine print. This information must not contradict the overall message of the advertisement. For example, if an advertisement states that a product is ‘free’ but the fine print indicates some payment must be made, the advertisement is likely to be misleading.
It makes no difference whether the business intended to mislead you or not. If the overall impression left by a business’s advertisement, promotion, quotation, statement or other representation creates a misleading impression in your mind—such as to the price, value or the quality of any goods and services—then the behaviour is likely to breach the law.
EDIT: My problem and arguing with you guys is not because I disagree with what you are saying. I agree that I should have read the description more carefully. I have stated that multiple times. Giving snarky replies like, why is the house not included, does not achieve anything.
I looked and read the 13 piece set which includes both sofas pictured. I then looked at the 11 piece which was $700 less and missing one sofa from the picture. I thought from then on that the smaller package had one less sofa and cost $700 less. $700 is a reasonable price decrease for one less sofa no? Yes if thought out properly, and in hindsight, I should have wondered what else was missing, as there was 2 less pieces, but I did not at the time. It is one of those cases where you see, but do not actually take it in and consider it.
EDIT 2: Amart has agreed to upsell to the 2x sofa package for the price difference which is all I really wanted. I am not trying to take advantage of them for a free or discounted set
238Not false advertising