What Is JB Hi-Fi's Policy on Price Protection?

ThePriceMatchGuy on 01/11/2018 - 12:56

Hi Guys,

Purchased an item from JB-Hi-Fi 49 days ago and it has now been massively reduced in price. It was a television. As a consumer am I entitled to a Price Protection in the form of a gift card/ refund?

I've done a little digging around online and I may have an argument. I do understand that with time things become cheaper, just annoys me even more when at the time the salesman said he'd bank his house on the fact these won't be on sale for at least a year.

Is it worth trying to contact JB?

Electrical & Electronics

Related Stores

JB Hi-Fi
JB Hi-Fi

Comments

  • Hybroid on 01/11/2018 - 12:57
    +19

    Why would you be entitled to a partial refund for something you purchased 49 days ago? Would you expect to pay more when the price goes up?

    • ThePriceMatchGuy on 01/11/2018 - 12:59
      -7

      Obviously not. I just have seen that Price Protection is a thing in this land we call Australia for purchases made up to 60 days after the day of payment. Just asking the question whether I might be entitled to it is all.

      • Presence on 01/11/2018 - 13:12
        +4

        What did JB say when you called them?

        You have zero legal right to anything unless they offered a policy at the time of purchase

      • Antares on 01/11/2018 - 13:17
        +3

        Price Protection is a service offered by some credit card companies. There is no law regarding price protection for consumers. You can check if your credit card offers it if you paid by credit card. The money will be refunded by the credit card company, not JBHifi.

      • ThithLord on 01/11/2018 - 13:19
        +1

        What a ridiculous sentiment.

      • Ughhh on 01/11/2018 - 13:22
        +3

        "Price Protection" is not a consumer legal right or entitlement. It's something that a business may offer as good will in their policy.
        You have the right to ask anything, but unless it's written in their policy, they have the right to reject.

        Some credit cards may offer price protection, but thats something you deal with your CC, not with the business you bought it from.

  • trustnoone on 01/11/2018 - 13:12

    Do some credit card companies do price match protection? (If you paid with one). Never heard of JBHifi doing it though.

  • HighAndDry on 01/11/2018 - 13:18
    +4

    As a consumer am I entitled to a Price Protection in the form of a gift card/ refund?

    Nope. Not a consumer right or entitlement. Some credit cards offer price protection as a service, some stores offer it as a service. From memory, JB Hifi is not one of those, but I have heard they sometimes give store credit in these cases (but it's completely up to them - you're not entitled to anything).

    just annoys me even more when at the time the salesman said he'd bank his house on the fact these won't be on sale for at least a year.

    Can't really expect them to be clairvoyant.

    • Seraphin7 on 01/11/2018 - 13:40
      +3

      just annoys me even more when at the time the salesman said he'd bank his house on the fact these won't be on sale for at least a year.

      I can understand given the high moral ground commission-led salesman have always been know to inhabit.

  • tsunamisurfer on 01/11/2018 - 13:22
    +5

    Guys I purchased shares in Westpac the other day and they crashed in the bloodbath.

    Do I have any consumer rights to be compensated for the loss?

    Thanks.

    • HighAndDry on 01/11/2018 - 13:47

      You're a part owner of Westpac?! Oh boy have I got some issues I need to work out with you…

    • wordplay on 01/11/2018 - 22:32

      why didn't you short them???

  • jjjaar on 01/11/2018 - 13:58

    https://www.ozbargain.com.au/node/411880

    Similar here, but they hadn’t used it.

    Just call the store and ask.

  • EFC94 on 01/11/2018 - 14:09

    Sometimes I wonder if these types of posts are serious.

  • lolzdj on 01/11/2018 - 14:17

    Pricematch it.

  • renster72 on 01/11/2018 - 14:22

    Good Guys do 30 days

    https://www.thegoodguys.com.au/30-day-price-guarantee

  • Godric on 01/11/2018 - 14:29

    What did they say when you asked them?

  • Nutrino on 01/11/2018 - 14:30

    How dare they make it cheaper after 49 days…. I'm with you…. Have a nice day.

  • bobbified on 01/11/2018 - 14:41

    …the salesman said he'd bank his house on the fact these won't be on sale for at least a year.

    Speak to a solicitor about making a claim on the salesman's house.

  • ThePriceMatchGuy on 01/11/2018 - 15:09

    To all those who negged me I'm gladly going to spend my in-store JB voucher smartly! ;)

    • renster72 on 01/11/2018 - 15:15

      Well worth asking the question then, did they give full difference in vouchers?

      • ThePriceMatchGuy on 01/11/2018 - 15:17
        +1

        Full difference indeed! Was never going to turn down $250+ worth of JB credit! Just in time for Xmas presents!

    • HighAndDry on 01/11/2018 - 15:51
      +2

      Nice!

      Obligatory "I told you so":

      but I have heard they sometimes give store credit in these cases

      I think it might've been the (implied/inferred/assumed?) tone in your post that you were somehow entitled to price protection or a refund for the difference.

    • wordplay on 01/11/2018 - 22:33

      NICE!!
      how did you get it, just talked to the manager?

      • ThePriceMatchGuy on 02/11/2018 - 11:46

        Yup, spoke to the Manager and requested the salesman who sold me the TV to be in attendance!

  • denpol85 on 29/11/2020 - 15:04
    +1

    Thought I'd revive this post instead of creating a new one.

    I bought a new model M1 Mac mini a couple of weeks ago which wasn't part of the regular 10% off Apple sale (as the model had just been released).
    A week later, JB had another 10% off Mac sale which included the new M1 Mac mini.

    I spoke to the counter staff and they said JB has a 14 day price protection policy where they will refund you the difference (on the same method you originally paid). You don't need to bring in the product - just the receipt :)

    • rwandrall on 30/01/2021 - 09:43

      Thanks for sharing that with us mate, I was searching for this on their website but couldn't find anything. Probably up to the staff ultimately but good to know

      • megaphat09 on 19/09/2022 - 16:22

        Providing another update that this is still valid and seems to be up to manager discretion but up to 14days seems to be acceptable (just arranged a refund on a samsung s22 ultra price drop).

        • rwandrall on 19/09/2022 - 17:12

          Thanks for the update!

  • riz1 on 26/11/2023 - 00:00

    I bought a TV from JB and 20 days later it was advertised $411 down from my buying price. I went to the store with the receipt and was refunded.

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