[RESOLVED] Cancelled Order -- Seller Demanding 50% Restocking Fee
Last edited 15/11/2018 - 09:49 by 1 other user
So I ordered and paid for a mattress. They placed an order.
The very next day I informed them I had changed my mind, and I wish to change the order. They informed me that I would be liable for a 50% restocking fee.
I have heard of restocking fees before, but usually only for stock that is returned (change of mind), and usually 10-20%
My questions are : Is there any way to challenge this fee? Is there any law on this? I am happy to pay any reasonable costs of cancelling my order (eg. freight, in the case that the supplier has already shipped it)
I'm in NSW.
I was told that there had been a huge stuff-up in the order placed with the supplier so I would receive a full refund. I'm ecstatic that I will be getting a full refund. I guess I'm just feeling lucky. I haven't been given a date for the refund, however it is good news. The person I was dealing with is on leave and is due back on Monday, so I guess the refund might be then.
In future I will be very careful about placing orders.
Thank you to everyone who replied! Even thanks to those who disagreed with me! 😀