Cancelled Order -- Seller Demanding 50% Restocking Fee
Last edited 09/11/2018 - 17:09
So I ordered and paid for a mattress. They placed an order.
The very next day I informed them I had changed my mind, and I wish to change the order. They informed me that I would be liable for a 50% restocking fee.
I have heard of restocking fees before, but usually only for stock that is returned (change of mind), and usually 10-20%
My questions are : Is there any way to challenge this fee? Is there any law on this? I am happy to pay any reasonable costs of cancelling my order (eg. freight, in the case that the supplier has already shipped it)
I'm in NSW.