Is Amazon a Stone Age Company?

bigeater on 21/11/2018 - 17:04

After placing an order with Amazon, I received an email asking me to FAX my card statement to them to confirm the payment method. As the same time my account is locked.

Who on earth still use FAX as a usual communication method? I'd rather personally deliver the information to their office than using a fax which is so out of date. I always think Amazon is a world-leading e-commerce site but unbelievably that Amazon is actually a Stone Age company…

So question is, where can I even find a place that can send fax?

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Comments

  • MaKa on 21/11/2018 - 17:06
    +2

    Your local library should be able to help with a fax

    • foxmulder on 21/11/2018 - 22:54

      Local Auspost?

  • Davo1111 on 21/11/2018 - 17:14
    +4

    it's harder to commit fraud via fax.

    • Diji1 on 21/11/2018 - 17:30

      Harder for the recipient of the fax?

      • Davo1111 on 21/11/2018 - 17:36
        +3

        I dont understand your question.

        OP has triggered something that makes them a risk - this is an additional step.

        I'd argue it's harder to spoof a fax, but irrespective, it reduces fraudulent activity

    • bigeater on 21/11/2018 - 18:20

      Ok but it’s 2018 now. They could have figured out a better way to enhance security.

      • whooah1979 on 21/11/2018 - 19:22
        +1

        You'll be happy to know that one of best ways to prevent cyber security breaches is to run legecy systems with no l1 to the internet.

    • Randxyz123 on 21/11/2018 - 18:45

      This. They need to prove your identity. Why was your account suspended in the first place?

      Amazon is actually a Stone Age company…

      Sending it via email would be insecure. There is a reason why doctors use faxes still.

      They don't have an office in Australia afaik.

      What else do you suggest??

      Officeworks or your library will be able to help you send a fax.

      • whooah1979 on 21/11/2018 - 19:30

        They need to prove your identity.

        It's the other way around. The supplier have the right to suspend or terminate a service as long as it's stated in their t&C. Suspension must not be in breach of the any federal or state legislation.

      • boomramada on 22/11/2018 - 09:14

        doctors use faxes for security?
        Is that the same reason they still use pages?

    • sane on 21/11/2018 - 20:26

      You do realise that fax is just old school digital, don't you?

      It's very easy to make it say what you want it to say.

      Nobody who is in anyway serious about security should still be using faxes.

    • boomramada on 22/11/2018 - 09:38

      Harder to commit fraud in which way? Can't edit?

      You don't even need a photoshop, just glue stick, scissors and fax machine is enough (old fashion way).

      And you think faxes are secure? Seriously. If they want you to send document securely, they could easily add a document upload with SSL.

      So you going to some post office/library and ask them to fax your private document, behind the counter they could easily keep a copy or log it within the fax.

      It seems Amazon business practices are primitive.

      • Davo1111 on 22/11/2018 - 09:48

        It's the effort required to fax stuff, not the fax itself

  • whooah1979 on 21/11/2018 - 17:37
    -1

    Digital formats are easier to Photoshop. Fax is time consuming and many millennials doesn't even know how to use one let alone fabricate one.

    • dcep on 21/11/2018 - 17:45
      +3

      photoshop print fax

      • whooah1979 on 21/11/2018 - 17:51
        +1

        Novice scammer may see that as an inconvenience and won't bother going all the way.

        Some people like op don't know where to send fax.

  • rompastompa on 21/11/2018 - 17:40
    +1

    You can fax via email. Quick google search brings up heaps of services.

  • John Kimble on 21/11/2018 - 17:53
    +3

    Faxes were invented after the stone age

    • altomic on 21/11/2018 - 18:01
      +2

      That's right. Invented during the Phone Age.

    • garetz on 21/11/2018 - 18:10
      +1

      How do you know, were you there ?

      • John Kimble on 22/11/2018 - 15:56

        Ummmm, something called Wikipedia?

    • bigeater on 21/11/2018 - 18:18

      Flintstones emailed each other all the time.

      • altomic on 23/11/2018 - 00:57

        yabba dabba screeeeeeeeee, brrrrrrrrrrrrr, geeeeeeeeeee, vvvvvvvvvvvvvvvvvvvv, tttttttttiiiiiiiiiiiiiiiissssssssssssssssssssssssssssshhhhhhhhhhhhhhhhhh

  • Scab on 21/11/2018 - 18:35
    +1

    where can I even find a place that can send fax?

    Australia Post, newsagent, library.

    • altomic on 21/11/2018 - 19:28

      Most Dr's have faxes

  • deelaroo on 21/11/2018 - 21:13
    +1

    There's a heap of online "digital fax", "efax", "email to fax" etc. services where you can send a fax over the internet and it be received at a physical number/fax machine. Just google like "email to fax". Probably a small charge for it.

  • rompastompa on 21/11/2018 - 22:48
    +1

    You can use Cooee, the Windows Communication Manager that came with your Netcomm Roadster 14.4k Modem, or maybe even use WinFax.

    • boomramada on 22/11/2018 - 09:16

      Not when you got NBN

  • bigeater on 22/11/2018 - 09:23

    Looks like the relationship between Amazon and major Australia banks are really poor. Most online sites have security check methods such as sending a txt to card holder to confirm. Amazon just grabs your card details, blocks your account and asks you to FAX your statement. This not only brings lots of headache to customers but increases their operating cost. No wonder Amazon is doing a poor business in Australia.

  • brokenglish on 22/11/2018 - 09:44

    I’m more interested in why Amazon’s needing you to do this.
    Are you sure it’s legit from amazon? Not amazoon or something?

    Anyway, I had to help someone fax something to the Pope in Vatican LOL
    Use gofax.com.au, it’s free for the first few faxes.
    Tested it myself. And it’s pay as you go, not some monthly fee.

    • bigeater on 22/11/2018 - 10:20

      I called Amazon and they confirmed it was a legit email. They told me they notified their account specialist that I don't have a fax machine so I'm still waiting for their response. Christmas gifts at risk and I don't know whether I should purchase somewhere else as they may somehow approve the payment later.

  • etopia on 26/11/2018 - 16:55

    in the future, if you still need to use the fax service, it may consider the online fax:
    https://www.google.com/search?source=hp&ei=RIr7W62XD8On8QXj7…

    really hard ot look for the fax, maybe suggest to the post office to add such service, really needs in some of the well-delveoped countries & cities.

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