Marketplace
So this story began in july this year after purchasing a Hardrive.
July 24th, brought a HDD worth $250 from Amazon AU (shipped from amazon US)
July 24th, Buyers regret, call amazon to cancel order.
They tell me that i cant cancel the order as more then 30min had passed and that they had shipped the order already. (thinking WTF).
They then say that we can refund you the $250 and just ship the item back to Amazon US via their app/web site when it arrives.
- July 25th - money goes back into account.
August 2nd - I get the Hard drive.
Aug - Nov - hang on the HDD as i couldnt be bothered going thru the return process. Also i sort of forgot about the HDD sitting in my draw (unopened package) as i was going to return it anyways.
Today - i open the draw and decide, what the heck, i dont really want my acc banned if i have an outstanding return. So i call amazon and decide to pay for the item.
Take 3-4 min to explain my situation to the amazon rep. He/she says, (after a 1-2min pause on hold) "We cant rectify the situation as it is, we have decided you can keep the HDD with no payment, and i'll put this in your acc notes that you call."
Dumbfounded.
For the hassle of returning, they've opted to cut their losses in hopes that you'll create a thread in a popular forum which will maximise advertising for little loss.
That's good business and customer service.