"New" Asus Computer from Harvey Norman - Suspicious?
Last edited 13/12/2018 - 23:03 by 1 other user
Today, I bought a new laptop from Harvey Norman (Asus UX461UA, if anyone cares). However, when I opened the box and inspected the computer, I found some odd signs, so I'm wondering if that is normal, or if I should take it back and get a replacement. I previously bought exactly the same model for a different application, which was bought from Bing Lee. These are the differences between the two that I could observe:
1) The ASUS black sticker was already broken, to be replaced with a "Your computer doesn't include virus protection/Office etc" sticker covering the opening
2) One of the cardboard tabs that hold the inner laptop box securely is missing (one of the cardboard triangle that sits on the corners), meaning the inner box was moving around
3) The plastic bag that holds the carry sleeve is missing
4) The white thin sheet to separate the keyboard and screen was under the laptop, not inside
5) the power supply brick has no plastic protection, and there is one area with a lot of scratches (all other areas seem fine)
6) When I first booted the laptop, a default "user" was already made. The previous Asus started with a "welcome - create a new user" screen
7) All of the Asus software, e.g. that controls the battery, keyboard backlight, etc was not installed. Only the base Windows seems to be present.
8) The Wifi shows 1.48 GB used in the last 30 days, but no stored Wifi network
I have checked the logs, and it seems there was a boot maybe a day ago. I'm wondering if it is normal for Harvey Norman to preload the system (e.g. for people unfamiliar with computers) so it can operate right from boot? Are there anything else I can check to see if it was previously used / display model?
Thanks in advance.