Sony Store Sent Wrong Quantity PS4
Last edited 06/01/2019 - 02:38
I recently (on Dec 26th) purchased two Sony PS4 from Sony online store (https://store.sony.com.au) in a single order. The oder was paid using PayPal.
When I received the package delivered on Dec 28th, package had only one PS4 within it. The courier was delivered via DHL, and there were no signs of theft. As a standard procedure, I have taken the photos of the package before opening and after opening.
Initially I was thinking that Sony would send the second PS4 via another shipment, until I found the note inside the box mentioning quantity as 2.
I have complained to Sony on 28th, and they said they would revert back once they investigate. Since then they haven't called or emailed anything back. I tried contacting their online chat, and as per the online chat, they are still investigating with their warehouse team. As of now there is no timeline given for resolution.
I am travelling overseas in 4 weeks, and want to carry these PS4 to as gift to my family. Is there anything I could do to to ensure I get my second PS4 before my travel?
edit: I live in NSW.
edit/update 2: I just now got an email from SONY (Strange to see they emailed on a weekend at midnight). They would be sending the second PS4 next week. Thanks all for your comments. I agree that I went on to a panic mode unnecessarily.