Auspost Gave My Parcel to Someone Else, What Now?

dbui8743 on 05/01/2019 - 19:35

So I bought a phone from Mobile citi ebay. It was attempted deivery on Wed this week and an email sent to me notifying it was at the post awaiting collection.

Came today, and someone already picked it up, signing a name I have never seen before. So i lodged a case with Auspost immediately and also went to the police.

The question I am interested to ask and hope someone can give me an answer. Who is responsible to deal with the parcel now? Me or mobileciti. I will follow up with the police if they care enough to investigate. I am just wondering if I just claim insurance now or mobile citi should be responsible. Thanks all.

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Comments

  • Unorthodox on 05/01/2019 - 19:38
    +12

    Should be Auspost because normally you're meant to show your ID with the name and address per the packaging.

    I doubt you'd get much help from the seller/PayPal etc because tracking will show it's delivered.

    Overall, you'd probably have to communicate with Auspost Corporate as they investigate.

    • HeWhoKnows on 06/01/2019 - 09:14
      -8

      For showing ID Depends on the conditions of delivery
      Usually showing the card left in the mailbox is enough.
      Obviously this was removed from the mailbox by the offender.

      • Unorthodox on 06/01/2019 - 10:51
        +20

        That's interesting, my post office always checks against the name on the card (usually first name initial and full last name), name on parcel and my photo ID with address.

        In terms of sending stuff though, they've lost two items out I've tried to send so :s

      • solidussnake on 07/01/2019 - 12:30
        +1

        All of my deliveries I have picked up I always have needed to show ID. this is on that post office store that released the goods.

        Unless the offended changed their address online and bought in printed proof thats easy to do..

        • Herbse on 07/01/2019 - 15:15

          The person picking up would also need to know that something worthwhile is waiting for the OP at that particular time to go through the risk of identity theft.

      • dwillia on 07/01/2019 - 16:49

        nope the card is never enough on its own

      • Kranbone on 07/01/2019 - 21:54

        my auspost also checks name against card unless family member.

    • ozboygsl on 06/01/2019 - 10:53
      +3

      they are supposed to. Ive had many packages delivered and never been asked yet.

      • Herbse on 07/01/2019 - 15:15

        Delivered to the door and never been asked? Or you went to the store and they haven't asked?

      • macrocephalic on 07/01/2019 - 15:22
        +1

        I am asked to show ID for every parcel that I collect from the post office.

  • Sage on 05/01/2019 - 19:46
    +1

    Was it someone who lives at the same address?
    As above, it's Australia Post that possibly made a mistake.
    Maybe they have CCTV footage from when it was collected. Have you contacted the post office?
    It could have been a simple mistake but either way they are the ones to focus on.

    • dbui8743 on 05/01/2019 - 20:03
      +2

      The signed name is asian. The one preceding my tenancy was caucasian.

        • Illian on 05/01/2019 - 20:32
          +2

          Logic, you have it. +1 If it's using English letters, different is different regardless. Cindy and Maximilian are both caucasian names, but you wouldn't say Maximilian is more similar to Cindy than Chien just because it's caucasian!

          • HighAndDry on 07/01/2019 - 11:22
            +1

            @Illian: Unless OP doesn't know the previous tenants actual name, but does know their ethnicity.

        • bobbified on 05/01/2019 - 20:46
          +5

          I'm not seeing the relevance of ethnicity here

          I actually think there could be some relevance here. The guy that signed is asian and OP is asian (asian name). There is the distinct possibility that the mail guy looked at the name on the parcel and just thought "asian guy" at an address that he thought was correct and handed it over without properly checking identification.

          • Lastchancetosee on 06/01/2019 - 13:26
            +1

            @bobbified: Many people of Asian origin also have an English /American nickname they use for work and uni. Also, there are plenty of people of Asian backgrounds born in Australia who have English American names.

            • bobbified on 06/01/2019 - 15:14

              @Lastchancetosee:

              Also, there are plenty of people of Asian backgrounds born in Australia who have English American names.

              That's me… but the asian surname is kept in most cases - so it's still easy for anyone just looking at my name to tell that I'm asian.

        • dbui8743 on 05/01/2019 - 20:54

          No, i bought it up to say it was not someone that lived here before. Race has nothing to do with anything here.

          Apologies if i offended anyone?

          • NotSureAboutThatMate on 07/01/2019 - 18:19
            +6

            @dbui8743: Don't apologise, they're being ridiculous. No wonder so many are getting tired of tiptoeing on eggshells in this stressful 'diverse' Australia.

        • p1 ama on 05/01/2019 - 20:55
          +3

          What he's trying to say is that it's not the person who lived at his address before him because that person had a Caucasian name, whereas the person who signed it had an Asian name.

        • HighAndDry on 07/01/2019 - 11:21
          +1

          Are you vying to be the new resident top SJW around these parts?

          I'll have you know that thevofa and syousef have pretty commanding leads at the moment.

        • smartazz104 on 08/01/2019 - 07:38

          No need for the faux outrage mate.

      • hazzad on 06/01/2019 - 00:05
        +2

        I dont get how someone was able to pickup your item without id showing they lived at that address? They check that along with name every time i pickup an item at the post office.

      • whooah1979 on 06/01/2019 - 11:49
        -1

        caucasian

        This is Asian plus some other mixes.

  • swapsey on 05/01/2019 - 19:49
    +2

    Police won’t care. What insurance are you intending on claiming?

    • dbui8743 on 05/01/2019 - 20:02
      +2

      Credit card, amex, purchase protection.

      • Kangal on 07/01/2019 - 14:58
        -3

        Bikies

    • Lexan on 07/01/2019 - 20:51
      +2

      I've heard this before. It could be an inside job.
      Staff received parcels at post office and they know what is inside the content. Staff texts someone to come and pick it up. Upon picking it up, staff wrote a name from ID and copies address from the parcel. Done.
      Post office and police should look into it.

      • Lexan on 07/01/2019 - 20:53
        +1

        There should be 2 signatures from staff before giving it out to the receiver. This is harder to steal a parcel.

      • lonewolf on 08/01/2019 - 12:04

        Yes I have had this happened to me as well, Aus post local store basically ended up taking jewellery that was sent to our family by an overseas aunt. Dont want to go into the particulars but we couldnt prove it.

  • dcep on 05/01/2019 - 20:08
    +15

    Auspost will say this is none of your business and ask sender to open a case with them instead

    When you follow up with Auspost, they will say this is none of your business and ask sender to follow up with them instead

    In the end, Auspost compensate $100 to sender due to no extra insurance

    Yeah, that's how Auspost works.

  • Diji1 on 05/01/2019 - 20:11

    Sounds like Au Post didn't check identity documents.

    • dbui8743 on 05/01/2019 - 20:13
      +6

      I am thinking they might have given the wrong parcel to wrong person.

      • Diji1 on 05/01/2019 - 20:15
        +2

        If it's signature required they're supposed to check photo ID of whoever picks it up.

        • ilikedeals on 06/01/2019 - 01:41
          +2

          I have just picked up some items where it was signature required - I have noticed that they now ask for ID + record licence numbers on their device, prior to letting you sign

      • MrFunSocks on 07/01/2019 - 12:44
        +1

        This happened to me the other day actually - I went to pick up my parcel, and they handed me a letter with someone elses name on it that was vaguely similar in that it started with the same 2 letters. I said sorry I don't think that's the right parcel and the lady apologized and went and found the right one, but if I didn't say something I would have someone elses package and mine would be……don't know? haha probably sent back.

        • stumo on 07/01/2019 - 14:39

          they usually post out a 2nd card for collection before sending back.

        • Dc80 on 07/01/2019 - 19:43

          Same happened to me a couple of weeks ago. Wasn't Nedlands, WA by any chance?? Same surname, different first name and different address. I think if I also hadn't said anything I would have someone else's package too.

    • Bargain80 on 08/01/2019 - 11:26
      +1

      AusPost is hopeless.
      Similar thing happened to me once. The system broken down on multiple levels.

      The courier left a card at my house.
      When I went to collect it, they said it's already been picked up.
      They managed to find the original card used to collect it, and it shows my name and the same parcel id but signed by someone else.

      So there were two cards for one parcel and left at two different addresses.

      The local post office didn't want to take responsibility and told me to log a ticket through call centre.
      Which I did.
      Two weeks went by and nothing's done.

      I got impatient so I tried to google that person's name.
      Lucky that he got unusual name and found a person with the same name lives in the same suburb about 1 km away.
      So I drove to that address and met him. I asked him if he ever collected a wrong parcel from post office and he admitted it and gave me my parcel which seems unopened.

      So all ends well but two weeks of frustration.

  • Randxyz123 on 05/01/2019 - 20:14

    Go to Mobilciti and get them to give you a case number.

  • HardlyCharly on 05/01/2019 - 20:21
    +1

    Surprised at this, in my experience they've always been thorough checking ID when picking up missed parcels. Sounds like this person got your physical missed delivery card and possibly modified it. Sometimes they only check your ID against the card instead of what's on the actual package. Although they just as easily could have been given the wrong package for their own missed delivery, in which case they'll be back to get their own package surely.

  • markathome on 05/01/2019 - 20:28
    +2

    My friends and I have had really bad experiences with Australia Post. I think your Amex purchase protection might have expected you to have received the item.

    You may end up taking this to the Ombudsman and still getting no satisfaction:

    http://www.ombudsman.gov.au/How-we-can-help/postal-industry-…

    My particular case was resolved when my landlord (who I was in a bond dispute with at the time) walked over and delivered me the package. You may also be reliant on the guy who picked up your package being honest and somehow getting it back to you.

    • dbui8743 on 05/01/2019 - 20:35

      I reported to the police to get a case, and claim insurance under theft?

  • bobbified on 05/01/2019 - 20:42
    +25

    You didn't receive what you ordered.

    The loss should be resolved between Mobile Citi and Australia Post. Mobile Citi has chosen AP as their service provider - If AP's compensation amount doesn't cover the phone, MC should be the one wearing the difference.

    • dbui8743 on 05/01/2019 - 20:47
      +1

      Thanks

  • ozzie freddo on 05/01/2019 - 21:42

    I'm puzzled how the person knew it was at the post office for pickup. They would have to have seen the postperson try to deliver it unsuccessfully.
    And who sent you the email? If it was auspost, how come they had your email address? If it was the supplier, how would they know about the unsuccessful delivery?

    • dbui8743 on 05/01/2019 - 22:02
      +3

      It was auspost. Sellers tend to register your email when they send parcel to you.

      I am thinking that post gave the wrong parcel, but not ruling out other possibilities.

      • Kamsi on 07/01/2019 - 17:32
        +1

        I believe the idiot postdesk personal give the parcel to the wrong guy.

  • conservative on 05/01/2019 - 22:08
    +1

    Always parcel locker expensive stuff.

    • macrocephalic on 07/01/2019 - 15:25
      +1

      Except that sometimes expensive stuff comes via courier, and the couriers can't put stuff into the parcel lockers.

      Always get expensive stuff delivered to somewhere that you know will be manned with people you can trust. I just get mine delivered to work.

  • Kolkolnut on 05/01/2019 - 23:19

    Did AusPost leave one of those missed delivery cards? Could it be possible a passerby picked it up and decided to pick up your parcel?

    • dbui8743 on 06/01/2019 - 00:27

      I am getting the police to check the cctv to see if anything strange happened to the mail box.

    • BuzzBuzzBuzz on 07/01/2019 - 12:55

      My collection point always asks for ID regardless of whether I have the card or not.

  • AdosHouse on 05/01/2019 - 23:24
    +1

    OP, Auspost only have a contract with Sender, aka Mobiciti. You tell Mobiciti eBay that you havn't recieved your package, and it is up to them to chase it.

    Problem is, if Mobiciti do nothing, raising a ebay or Paypal case will achieve nothing since they will look at the tracking and say it was delivered without looking into details.

    • Flanders on 06/01/2019 - 05:31

      Problem is, if Mobiciti do nothing, raising a ebay or Paypal case will achieve nothing since they will look at the tracking and say it was delivered without looking into details.

      I actually would expect ebay/paypal to side with buyer here. OP can explain what has happened and show some supporting documents (police report, Aus post report, etc).
      Ebay/PayPal almost always side with buyer no matter what, in my experience Good for OP, not so good for sellers, whom have buyers open bogus claims.
      Open an "Item not received" case in ebay straight away it is then up to seller to respond and resolve in a certain timeframe. Don't wait to submit ebay case, as if you leave it too long then you won't have option to open a case.
      Keep all messages and communication with seller, in ebay messages. Do not agree to contact outside of ebay.

      • AdosHouse on 06/01/2019 - 09:01
        +1

        I would really hope it would be so.

        Just that there are plenty of stories of eBay not looking at supporting evidence, just looking at tracking and saying it was delivered.

        • stumo on 07/01/2019 - 14:43
          +3

          Exactly. I bought a solar panel and received a few pieces of (fake) lego in a tracked package. Luckily I kept the package which had the tracking number and customs weight printed on it of 0.1kg. eBay/PayPal didn't care and fought me all the way. They also didn't care about the 100's of other people who got scammed by this same seller in their feedback. I ended up having to do a CC chargeback (which they still tried to fight)

      • thedriver on 06/01/2019 - 21:14
        +1

        I would also agree that you need to lodge a not received case with the Seller and provide supporting documentation.

        The seller can then initiate a case with Australia Post and that should allow you to get the refund without needing to use your Amex protection.

  • Slinky0111 on 06/01/2019 - 07:29

    What has happened is auspost has tried to deliver the parcel and has left calling card at the front door/in the letter box at the wrong house.

    The tenant of the wrong house has gone to pick up the parcel from the post office. Parcels do not require proof of ID. Just a signature on delivery.

    Several times I have delivered parcels to the wrong house (maybe 3 in the last 6 months). Could be due to poor signage on the house, the article could be addressed incorrectly or just human error.

  • boccos on 06/01/2019 - 07:48

    This is very suspicious. Some ID must have been shown. How then could this happen? On another issue a parcel was delivered to someone else and they brought it to our house. Apparently a recent immigrant has had the delivery job but does not read English? Nice work Australia Post!

  • try2bhelpful on 06/01/2019 - 07:59

    Our local post office agency is pretty good with checking ID but even they tried to hand me the wrong parcel, one day. I checked the label and handed it back to them. I think the guy had a parallax error when reaching for my parcel. This should be a seller, Australia Post problem. It wasn’t delivered to you, back out the credit card transaction if you get no satisfaction else where.

  • [Deactivated] on 06/01/2019 - 08:53
    +4

    This happened to me when my local post office handed over a new laptop that I had purchased to someone else. I had all the arguments with them about how could they have handed over the parcel without checking ID. They just shrugged, said the guy they gave it to collects lots of parcels each week for his business and they know him well, and that my parcel must have got included in his. They said they would check with him when he was next in. This went on for about 3 weeks.

    I was less than impressed! After getting nowhere with them, I contacted AusPost head office and I too was told that the seller had to open a claim with AusPost, and it had nothing to do with me. Nice, not!

    As the seller was in the process of doing that, the guy who had my laptop finally fronted with it at the post office. The packaging had all been opened, the Styrofoam removed and the protective plastic peeled from the screen etc. Methinks he had every intention of using it, until the staff at the post office told him that I was stomping in there 3 days a week demanding to know if he had been in and what had they done about my laptop.

    A few weeks later, they tried to give me a parcel that was someone else's! Seriously, you couldn't make this s&*! up. Fortunately because this LPO was a franchise, the bumbling idiots left and it is now run by two nice, friendly and competent women.

    • Spam Service on 07/01/2019 - 12:13
      +9

      You cant blame Australia Post.

      Yes you can. If the package has been picked up by someone who does not have proof of that address, then AusPost have been negligent in their duties.

      • whooah1979 on 07/01/2019 - 12:17
        -1

        picked up by someone who does not have proof of that address

        That part of the claim is still being investigated.

        • Ridiculous Panda on 08/01/2019 - 09:53

          He said if. Which if you included in the quote, your reply would obviously look even more stupid.

  • Lastchancetosee on 06/01/2019 - 13:36
    +2

    We had the same problem at our place - Austpost delivery to the address on the packet, which was the wrong address provided by supplier, Nespresso. The delivery was signed for by the person at the address who was male, even though the first name on the packet was female. Called Austpost helpline, and they gave us the option of getting the address on the packet to go and see the person to collect ourselves, or open a case file, where Austpost would try to recuperate packet and redeliver to us. We opted for the first, to save time, and it turned out that the address was a different number in our street. Happy ending was that the guy hadn't opened the packet, and was happy to hand it over when we showed ID with the same name. Of course, it could have gone horribly wrong, and there may be some issues with Austpost giving out address details. We later dropped a small reward in the guy's letterbox to thank him for being so honest. For the record, Austpost guy said we were the third person that morning who'd had a wrong Nespresso delivery, and that they are notorious for getting adresses wrong. A real comedy of errors.

    • try2bhelpful on 06/01/2019 - 13:53
      -3

      We had a gay website/call site place across the road from us and we used to get their mail quite a bit. That is when we realised who they were. The young hot guys smoking cigarettes out the front should’ve been the giveaway.

      • Typical16-bitEnjoyer on 07/01/2019 - 14:24

        Cool story bro.

        • try2bhelpful on 07/01/2019 - 15:01

          Gal. Diabetic in a lolly shop time. Like living in South Yarra all over again.

  • RevBargain on 07/01/2019 - 12:38
    +1

    You can just make up an authorisation for pickup with those missed delivery things. They really should just use email or sms these days. However, the cards are useful evidence that they actually turned up for a delivery! I get missed deliveries all the time and the driver has never even rung the doorbell.

  • Homr on 07/01/2019 - 12:55

    This is the reason why I have my own PO Box. However I do live in a high rise apartment so it's absolute necessary for me because if I get parcel delivered to my main address, Auspost just leave the card in the lobby area where ANYONE who has access to the building can take.

    • Hybroid on 07/01/2019 - 16:55
      +1

      The security guy in our building collects everyone's non-standard letter post and gives it to you as you return home from work. Really convenient although still prefer picking up from AusPost locker near work. But maybe ask if your building offers this too.

      • Homr on 07/01/2019 - 17:07

        We don't have a security guy that just sits at the building gate, we do have 1 or 2 guys that patrols are tho

  • Austaurean on 07/01/2019 - 15:27

    Trouble is that even a PO box can be stuffed up, i was given some persons AFL delivery, by the feel it was a cap and the team on the envelope was in the GF.

    I gave it back to them asking them to make sure they put it in the correct box and re email the correct person about the delivery. Hopefully they got it for the GF

    • Homr on 07/01/2019 - 17:09
      +1

      Good Karma coming your way sir!

  • dwillia on 07/01/2019 - 16:53
    +1

    if the OP's card was stolen from a mailbox and another letter was stolen with the same name and address (highly likely!) then thats enough to satisfy auspost

    you could just say I've just moved into the house

    • dbui8743 on 07/01/2019 - 17:11

      Im trying to be positive and thinking the parcel was given by mistake, and that person will this week show up and return the phone.

      Hope to be surprised by humanity lol.

  • EnALup on 07/01/2019 - 19:25

    Waiting for another post saying, AusPost game me parcel of someone else. What now?

  • trapper on 07/01/2019 - 19:56

    Well the item was never delivered to you, so whatever 'stolen in transit' rules are in place should apply.

  • dufflover on 07/01/2019 - 19:59

    I wonder how often it is identity fraud though? Because I gotta say the stories of AusPost mistakes are usually due to incompetence or laziness:
    - delivery drivers who just don't bother and instantly card
    - post offices that don't bother checking ID
    - post offices that give the wrong parcel (that's a new one for me I'll admit)

    Luckily the AusPost service in our area is good. Honest reliable driver, and post office that checks ID (*).

  • dbui8743 on 07/01/2019 - 20:03
    +1

    Thank you everyone. Seller’s started a case with the post.

    I still hope this is all just an honest mistake and the person who took the parcel will this week return to the post.

    • buckster on 07/01/2019 - 21:11

      All the best

  • CheapskateQueen on 07/01/2019 - 20:50
    +1

    Aus post have always ID checked me for pick up.

    But if there was a "sorry we missed you" card and someone picked it up, all someone has to do is complete that section that says "authorize this person" and fake sign it. Aus post doesn't have our signature on record and would have no clue. Then even if they did ID check, the theif would have ID that matches their own name.

    That could also explain why Aus Post actually has the name of the person that picked up your package (as opposed to someone just signing your name)

  • tensai on 07/01/2019 - 21:02
    +1

    Had the same thing happened to me before (just a $40 kettle from groupon)
    The guy that picked up doesn't even have the "sorry we missed you" card as there was only one which I was in possession to pick up the next day.
    Aus post wouldn't care as they just said they have checked ID, and its signed. They did recorded the person that picked up which is close to my surname but different.
    Aus post question if it was any tenant that lived at the same address but my family have been the only people that lived there since it was built 10 years ago. So that is not possible. Aus post then said I need to beware someone has a ID with our address, which means they are not accepting any blames on them failing to check ID.
    Called Auspost head office and lodged a case, never heard from them since.
    Its a $40 kettle so I didn't go further and just moved on. Never have anything send to my home address anymore, always parcel locker or parcel point.

  • piggytitmas on 07/01/2019 - 21:59
    +2

    Similar thing happened to me a couple months ago. A pick-up slip was left at my door to collect the package at the local post office. Went to collect it the next day at the post office but it had already been collected by someone else according to them. Rang Aus post straight away and the person was very friendly and also very suspicious of the whole situation. He said how it seemed a bit sketchy that someone else had apparently picked it up. Anyway 2 days later I get an email from aus post saying my package was now ready to collect at the post office. And there it was. The box was severely damaged, looked liked someone had kicked it a few times but luckily the alcohol inside was all good!

    • syousef on 07/01/2019 - 23:30
      +1

      Sounds like you were very lucky that the staff at Aus Post or contractor working for them was too stupid to open a box full of alcohol. Then again no level of incompetence is a surprise. ;-)

  • wiz187 on 08/01/2019 - 01:21
    +2

    Years ago I had a attempted delivery made by AU post. No one was home to sign for it & they left a card advising the parcel was taken to the nearest PO. Long story short - parcel was never located or seen again. As I never received package, it was still the property of the sender ( my mum ). She had to Lodge complaint & file for compensation - which we received….. Rather have had the package as it was a gold bracelet from my grandmother :(

  • belongsinforums on 08/01/2019 - 08:40
    +1

    Auspost won't help you in this case. They delivered to wrong address before.. My phone! Luckily the retailer just gave me another one

  • dbui8743 on 14/01/2019 - 09:33

    Quick update re this, just got updated from auspost.

    Someone definitely inteded to steal my parcel. Auspost showed me the authority card with someone signing it on the back, and definitely not my signature authorising it.

    The name of the agent seems to be a made up name as well, last name seems real but first name is Hows, not very common if real. I then ask if they made a copy of the id, but a shame they did not.

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