Harvey Norman Online Refusing Refund after Unfulfilled Order of Apple Watch (Only Willing to Refund with Gift Card)
Last edited 11/02/2019 - 10:24 by 1 other user
So I bought an Apple Watch from their online store on 31/12/18 that was showing as in stock at the time.
2 days later, I get an email saying it’s backordered but should be in stock in 10-15 business days. It is now 6 weeks later and I still don’t have my order.
I have asked the store for a refund, they said they cannot process it. I asked online orders for a refund, they said I can only have the money back on gift cards as that is how I paid. The problem is, I want a refund for the gift cards too. I want my money back so I can order through Apple directly and just get the damned watch. They are refusing stating that, because the gift cards have been used, I cannot get a refund on them. My argument is that I used them to purchase a product that couldn’t be fulfilled by them in the first place so I should be entitled to a refund. They refused.
Do I have a case to make a complaint to a government body? Is there an ombudsman for such an issue? I just want my money back as they cannot tell me if or when they will get the product. Apparently, it could be another few months. Wtf?
I currently reside in Queensland.