EUROPCAR Car Rental Damage Charge
So I rented a car from europcar to use around Victoria where my residential address is. (just found out amex doesn't cover this) and the car was returned with a chip in the windscreen less the size of a $2 coin, at least 5cm away from the edges. This was not noticed earlier during pick up and was only noticed 24 hours later. I managed to scroll and zoom in the photo I took during car pick up showing a bright light on the exact same spot where the chip is located. The rental garage was dimmed and dark. So 6 weeks went by and got a letter from europcar charging me $1500 to replace the whole windscreen plus misc fee (loss of use and admin charge). What should I do to dispute this? I have written a letter of complain disputing the claim but they will still charge it to my credit card. Help please?