Horrible Sendle Experience!

Hi All,

I’m just sharing my ongoing experience with Sendle.

I placed a bulk order of Milk on the 5th of Feb. The courier didn’t attempt to deliver the milk to my residential address. Someone was home to accept the package, however no call was made/attempted through my buildings intercom nor a card left. The lazy couriers please often do not attempt deliveries to my building (frustratingly), however I can usually contact them and get them to redeliver the following day. I did exactly that – I contacted Sendle and they arranged for delivery the following day. Again, no delivery attempted when someone was home and no card left.

I have now received an email to collect this from a depot. I do not have a car and it is far too heavy for me to lug home – hence why I buy these online and pay for delivery. I try to contact the company again for assistance and they tell me "we can't help you" followed by "hope this information helps" - Insulting at the least
The worst company I’ve ever dealt with. They make Auspost look like angels.

I'm currently on my 30th email to the company with no resolution. They are being dicks to the seller also.

Anyone else with a similar experience/advise to take it from here?

Related Stores

Sendle
Sendle

Comments

  •  

    Sendle is a courier service, but in this case did you or the seller arrange delivery? Whoever arranged it can make a claim with/against Sendle.

    But if you didn't arrange it, all you can really do is tell the seller it wasn't received and get them to re-send.

  • +2 votes

    I think you should have demanded a refund based on goods not received in the first place and let the seller deal with couriers/delivery company.

    • +1 vote

      Yes, from ny experience in similar situation, sellers should have no objection to refunding. Then they can contact courier company.
      Courier companies who have done this sort of thing to me, have seemed much more eager to assist when it is delivery for a huge company, and they don't seem to care when it was a smaller seller. They still did ask, if they could dump my $2,500 4k TV at my door when I wasn't home though :/ .

      Just get refund from seller (easily done, amd explain problems with couriers). Then order again .

      Just a suggestion that might work OP, you might want to consider Woolworths or coles delivery. Stock up when sales are on. I would think Woolworths or coles delivery would be much better than couriers. Much of the couriers seem to be on sub-minimum wage (paid per delivery) , so I guess that's just the level of employee such low pay attracts.

      •  

        I 100% would as I always get my groceries delivered, however, they don't stock milklab :(

  •  

    What mail facilities does your building have?

    Not defending Sendle by any means, but if all they encounter is a locked glass door and an intercom, you'll have a bad time trying to get stuff delivered.

    •  

      It has intercom to buzz apartment. No card was left either.

      • -1 vote

        and where would they leave a card?

        •  

          They slide it underneath the buildings door. "Attempted" delivery at 4:35, and I was home by 5. Roommate was home all day.

          •  

            @tdrive: It's not apparent to you what the issue is yet, is it?

  •  

    Got Milk?
    Don't have a Cow man…

    •  

      Almond Milk :)

      • +7 votes

        Don't go nuts man…

  •  

    Which courier company did Sendle farm out the job to? Have you tried contacting them directly?

  • +2 votes

    Ask Sendle if they will ship direct to China for you.

  • +1 vote

    Sendle are fine when all goes to plan but when it fails they are a nightmare to deal with. It's like communicating into a black hole. I no longer use them even though it costs me more - it's just not worth it.

  • +1 vote

    Just use Coles online

    •  

      I 100% would as I always get my groceries delivered, however, they don't stock milklab :(

  •  

    Officeworks
    MilkLab Almond Milk 1L 8 Pack

    https://www.officeworks.com.au/shop/officeworks/p/milklab-al...

    • +1 vote

      OMG Legend! TYSM

  •  

    Sounds like you have found a solution here.

    My only quibble with your post is, I think, Auspost has raised their game considerably lately. I get an SMS to tell me what day they re delivering, a card message if I’m not home and they deliver pretty promptly to the drop off depot point for me to pickup. I have a folding trolley I use to bring home the heavier items, like a dozen wine. They also send a follow up email asking how they did.

    I agree that some delivery people are dross.

  •  

    Sendle have terrible service which is why they're costs are so cheap - you can't get them to reply to emails and there is no number to call. I've sent three emails over 10 days regarding an overseas parcel and still no reply!!!

  • -1 vote

    Shocking experience with both delivery and sending…would give 0* if possible.

    First ever experience was someone sending me an item. It never arrived. The sender and I opened a case and they said they would investigate. Not much it seems was done as the final response, after 10 days of waiting, was that the driver said they had left it by the front door of my unit - even when I said that was impossible because of the 3 security doors they could not have gone through. Never got any further follow up.

    Then, thinking that may be a one off, booked a pick up to send a parcel. Booked for pick up the next day. 3.30 comes and no pick up - so having checked the website (contradicting information about pick up windows and expectations) reached out to the company. ONLY THEN told "our providers don’t pick up or delivery from auction houses, malls, hospitals, military bases or airports" - even though where I am has a FREE car park 10 meters away from our front door and we get many parcels collected and delivered by the courier companies they say they use. Their suggestion - ask a friend to take the parcel and they can collect from them - what sort of business is this?

    They say it is the same for delivery - but I KNOW we have had packages delivered via Sendle here (not many, but some). So on both occasions been LIED to and not received ANY SERVICE. Use at your peril - wish I'd read the other reviews and comments first!!