So, I bought a phone last week and it was picked up by this carrier on Monday afternoon, it is 3 days later and I still haven’t received the package even though they have picked up the package put it in the van and not bothered to deliver it to me. Been waiting for 2 days now since the “expected delivery date” even though on the website it clearly state 1 day Sydney to Sydney delivery.
Not sure if this is just for me, since the companies that I ordered my stuff from only use Aust Post. “Thank fully” and arrives within the next morning or the morning after (rarely), but please share your experience.
I had a really bad experience using fastaways for a high value item I sold on ebay. It got put on the wrong truck and was sent to another state. Their customer service centre was really poor and provided different explanations every time. In the end I contacted the CEO who got the issue resolved very quickly.
I have also had good experiences, whenever I get a fast aways amazon order they call me prior to delivering.