Flyscoot Refund

sydneybargainer on 20/02/2019 - 15:02

Hi All,

Scoot has reschedule the flight by 3 days with 21 hours transit in Singapore.
They offered 3 options:

  1. accept new itinerary
  2. full refund back to my bank account.
  3. 120% of the amount i paid as scoot voucher.

I request for full refund but they said it will take 6-8 weeks to issue refund, which is disappointing.
already contacted them via email, social media and call center, but still no different outcome.

Has anybody faced same situation from scoot and managed to get refund sooner than 6 weeks?

Thanks.

Travel Airfare

Related Stores

Scoot Airlines
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Comments

  • MITM on 20/02/2019 - 15:21

    Could you onsell the voucher ?

    • sydneybargainer on 20/02/2019 - 15:28

      Yes, voucher is transferable. But voucher has only 6 months validity and have to use in single transaction.

      • MITM on 20/02/2019 - 16:52

        How long would a voucher take to be issued ?
        You could onsell it for 20% discount and you'd have your full refund in cash.
        How much are we talking ?

        • sydneybargainer on 20/02/2019 - 18:19

          They said few days… could not confirm time frame. I thought about selling voucher but then again too much effort… (if i dont get voucher in time then keep calling them and then post classified and transfer the voucher on someone else name)… voucher value would have been $750 appox.

  • Donaldhump on 20/02/2019 - 15:23
    +3

    usual b/s from an airline, tell them you want interest paid on it at 5% per annum.

    i like how every other transaction in the world, you get your money back asap, but airlines just rort it

    • Seraphin7 on 20/02/2019 - 19:38

      I like your thinking, but even if this was agreed to, it would mean less than 1% over eight weeks. I'd rather just have my cash now than 1% more in a couple of months.

  • HighAndDry on 20/02/2019 - 15:40

    6-8 weeks is a little ridiculous. See if lodging a complaint with these folks:

    http://www.airlinecustomeradvocate.com.au/General/Default.as…

    does anything. They're supposed to be the industry's own consumer advocate…

    • sydneybargainer on 20/02/2019 - 15:54

      Thanks but it says "The Airline Customer Advocate manages complaints about the 5 participating airlines. These are currently Jetstar (Jetstar Airways Pty Limited), Qantas (Qantas Airways Limited), Rex (Regional Express Holdings Ltd), Tiger (Tiger Airways Australia Pty Limited) and Virgin Australia (Virgin Australia Airlines Pty Ltd.)"

      • HighAndDry on 20/02/2019 - 16:00

        Oh damn, my bad.

  • poohduck on 20/02/2019 - 16:06
    +1

    Yes, you're really on your own with purchases. Government departments give some comfort to those who don't know - although that advocacy site might be good. Accept the refund, and take the time out to write a few reviews as your contribution to society :) Sitejabber is good - I've just done that myself. It's good because it comes up in searches. See, just now I did a search for "flyscoot review", and sitejabber is the 5th one down.

    https://duckduckgo.com/?q=flyscoot+review&t=opera&ia=web

    • xuqi on 20/02/2019 - 17:19
      +1

      Productreview is more visible in Australia….

      https://www.productreview.com.au/listings/scoot-airlines

      • sydneybargainer on 20/02/2019 - 18:19

        surely posting this on product review.

      • poohduck on 20/02/2019 - 19:26

        scoot is different to flyscoot. There are no flyscoot reviews on product review. If you put a review on sitejabber (which comes up in the search) it will be 3 bad reviews. 3 is better than 1 :). Actually it looks like scoot and flyscoot are one and the same. That seems to be a dodgy business practice . Federal hotels -> pure tasmania, forestry tasmania -> sustainable timber tasmania. Both bad businesses. I would make it be known that they are one and the same in a review - I'd put that in the heading eg "Scoot also known as Flyscoot, dodgy business".

  • [Deactivated] on 20/02/2019 - 17:41

    Chargeback with your credit card.
    2 months is insane.

    Scoot is a scumbag airline despite being owned by Singapore Airlines

    • sydneybargainer on 20/02/2019 - 18:20

      Paid by Poli to avoid cc fees.

      • [Deactivated] on 20/02/2019 - 19:27
        +1

        Well, you're boned.

  • SirFlibbled on 20/02/2019 - 19:54

    Make a complaint to CASE. They're the Singaporean version of Fair Trading.

  • BudgetAce on 20/02/2019 - 21:21
    +2

    Good luck if you thinking CASE from Singapore will help. Firstly, they will ask you to sign up as a member (pay a membership fee to them) before they even accept your case. Next they will try to mediate, which in this case the company already offered a refund. So they will say that the best result you will get.

    • SirFlibbled on 21/02/2019 - 11:45
      +1

      No membership fee was required (or even mentioned) when I made a complaint to CASE. They developed the complaint and sent it to Scoot who immediately gave in and provided my refund. I had it within a week.

      Whether or not they'll help speed up a refund, I have no idea.

      • sydneybargainer on 21/02/2019 - 13:22

        Thanks. I will try with them.

        • SirFlibbled on 21/02/2019 - 19:53

          It's not going to hurt to ask.

  • sydneybargainer on 02/03/2019 - 00:55

    Update: manage to get refund today from scoot. but it took lot of effort on phone, email and on social media.
    Thank you everyone for inputs.

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