Coffee Grinder Broken after 3 Months

cocomelon on 18/03/2019 - 10:40
Last edited 19/03/2019 - 16:27

Hi good people, a quick question i purchased a breville coffee grinder in December, yesterday morning has stop working, it smells a burning motor too.

Never claim a warranty before in my life, Where should i claim the warranty from, The retailer or breville?

Thanks!!

Update:
I called Breville and they processed the claim over the phone - it was a pain free 5 minutes call.

Breville gave me a case number, advised me to go to the retailer and get the replacement from them
went to the retailer, gave them the case number, and they simply just gave me a new unit from the shelves.

we are so fortunate to have ACL protecting consumer, glad that both consumer and the business are aware of it.

Electrical & Electronics Coffee Grinder

Comments

  • try2bhelpful on 18/03/2019 - 10:52
    +9

    Best bet is to contact the retailer first.

  • HighAndDry on 18/03/2019 - 11:07
    +2

    Retailer, give them a call first and make sure you have a copy of your receipt for when you physically return it.

  • Radiopej on 18/03/2019 - 11:11
    +1

    Try the retailer first. Some info available at https://www.fairtrading.nsw.gov.au/buying-products-and-servi…

    Check what your receipt says, and also check their policies on their website. Some will explicitly say it. You should be able to have them replace it, as it's a major flaw. Different places have additional levels that they will explicitly do, even though they pretend some things are optional when they are in fact covered by law. JB Hi-Fi for instance, as this policy: https://www.fairtrading.nsw.gov.au/buying-products-and-servi….

    If they make it too much of a hassle, you can also contact Breville directly. Some companies will ask you to take it back to the retailer and get it exchanged, but they'll handle the back-end, so it's just making it easier for you. Breville's warranty info is: https://www.breville.com/au/en/support/Warranty.html

  • Ocker on 18/03/2019 - 11:26
    +3

    The retailer - that is who your commercial contract is with.

  • try2bhelpful on 18/03/2019 - 11:52
    +2

    The only time I would vary this view is if I have an issue with an Apple product. I head to the Apple run stores every time, they don’t muck you around.

  • cocomelon on 18/03/2019 - 12:45

    Thank you for all your replies, i will go to the retailer, hopefully no drama.

    • try2bhelpful on 18/03/2019 - 12:51

      Would be interested in the update when you get one.

      • cocomelon on 20/03/2019 - 09:48

        post is updated

  • myusername on 18/03/2019 - 14:26

    are you only using it for coffee?

    • crashloaded on 18/03/2019 - 19:23
      +1

      Lol

    • [Deactivated] on 18/03/2019 - 23:07

      Blue Sky Rock Candy.

  • cocomelon on 19/03/2019 - 16:31

    thank you people!! got my new grinder and drinking my hot coffee now, post is updated to help someone out there with questions around warranty.

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