Sony TV Stopped Working in 3 Months

portraitly on 25/03/2019 - 19:27
Last edited 26/03/2019 - 10:29

Hi All,

[Update 26/03]

Called up Sony to request them to send someone to assist in packing up. And wow, what a pathetic service. Haven't seen something like this in years. A guy at the other end says "if you have put it up on the wall, you will take it down yourself". Never buying a Sony ever again in my life.

I bought a Sony KD65A8F during the last boxing day sale

It had problems from the start such as random reboots, but very rarely. I did raise this up with Sony during that time and they mentioned to wait for a software update which I did last month. Two weeks from then, the reboots became even more often and as the time passed by, it became unusable as it goes on a loop. Called up Sony and they sent someone to look at it, who then replaced the motherboard. Same day couple of hours later, the issue again persists. Once again reached out to Sony. Now they are offering a replacement of the TV but asking me to pack it up the same way it was delivered which I feel is not fair. Do you believe Sony is fair in asking me to pack it up or should I keep stressing that they should send someone to do it for me?

Poll Options

  • 11
    Pack it yourself
  • 25
    Ask Sony to get their act together
Electrical & Electronics 65inch OLED TV Sony

Related Stores

Sony Australia
Sony Australia

Comments

  • oscargamer on 25/03/2019 - 19:43
    +1

    Tell them to collect it and bring the packaging with them.

  • John Kimble on 25/03/2019 - 19:45
    +8

    If you still have the packaging, pack it. If not, don't.

  • hawkeye on 25/03/2019 - 19:46
    +1

    You don't need the original boxing to send it back.
    Just wrap glad wrap around it a few times and tape some cardboard get them round to pick it up.

  • Toons on 25/03/2019 - 20:17
    +1

    Mine packed up they tried blaming faulty PU so they replaced it at my home and made it worse, it's actually part of their policy I believe once over a certain size they have to come and get it, and reinstall it where it was it's unreasonable for an object that size to be handled and transported by anyone but them as it requires 2 people.

    They tried that with me till I said should I just contact consumer affairs.

    • portraitly on 25/03/2019 - 20:29

      That will be my go as well. I have tennis elbow and I certainly can't carry this much weight let alone put it in a packing box. I'll go as per what you said. It's a shame Sony does this

  • Masterpupil on 25/03/2019 - 21:16
    +1

    So I had a similar problem but with JB Hi-Fi.

    In the end, I asked JB to come and collect the TV which they did. I did have the original packaging so I packed it up.

    It is reasonable to require Sony to come and collect the TV because it is a large item and if they are collecting it, then they will need to bring packaging. Make sure you document everything and it should be fine.

  • [Deactivated] on 26/03/2019 - 09:23
    +2

    So much bad Sony customer service press these days….

    • [Deactivated] on 26/03/2019 - 09:42
      +2

      Remember the days when Sony where the electronics king, now they are just trading on past glories.

  • Ughhh on 26/03/2019 - 11:52

    A guy at the other end says "if you have put it up on the wall, you will take it down yourself".

    This sounds reasonable imo. The tech could drop/damage it due to you putting it up wrong.

    • portraitly on 26/03/2019 - 12:11

      It's a TV mate. If that was the case I could have denied to help when a tech turned up to replace the motherboard. But then I am not a d*ck

      • Ughhh on 26/03/2019 - 12:15

        And TVs are fragile mate.

        If that was the case I could have denied to help when a tech turned up to replace the motherboard

        Who's the one who needs that TV fixed to watch TV again? Certainly not the tech.

  • spersephone on 26/03/2019 - 15:15

    You need to get it off the wall, and do the best you can. If you don't still have the box, they should supply suitable packaging. They should also organise for it to be sent back to them, or at least reimburse your costs. You should not be put out, but you should not ask them to do any more than you would reasonably be expected to do. That does include removing it from the wall.

  • mpatel1972 on 27/03/2019 - 00:14

    I bought a TV from JB Hifi (75" 8500series) where after 18 months, I had white dots (pixel burns I believe). I reported to JB Hifi who then informed Sony. JB Hifi experience was slow and wasted a bit of time with them. However, Sony have been excellent. End result, Sony will replace the TV with brand new (agreed to have 900 series as I wasn't comfortable with the 8500 series incase the issue reoccurs after sometime), the person delivering will help unmount the TV and help mount the new one.

    I'm just waiting for the delivery of my new tv.

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