Amazon Dodgy Dealing for Synology 918+

Lkevst on 26/03/2019 - 10:37

Hi,

I am trying to reach out to anyone who ordered a Synology 918+ from Amazon.com.au in January and February at under $600.

Did anyone actually receive a unit?

The posts for the bargains [2 posts] are filled with people like me who ordered to then have amazon just cancel a month later.
https://www.ozbargain.com.au/node/431051
https://www.ozbargain.com.au/node/439350

I believe a breach of the Australian Consumer Law [ACL] has occurred as they advertised with an insufficient amount of stock to make the sale.

If you were one of the cancel victims please PM me your order number details so I can add them my complaint when lodged.

Amazon.com has the product for sale and fulfillment to Australia right now so they cannot pretend they are unable to source the product. They have made and offer to market, had it accepted and simply reneged.

Has this happened to people with other order products and Amazon just decided to cancel?

Dodgy Amazon?

Cheers
K

Computing NAS Synology

Related Stores

Amazon AU
Amazon AU
Marketplace

Comments

  • bobbified on 26/03/2019 - 10:44
    +10

    I believe a breach of the Australian Consumer Law [ACL] has occurred…

    If you were one of the cancel victims please PM me your order number details..

    Seriously dude?
    I wish you the best of luck and I think you should fight them all the way to the High Court. Noone should be a victim of this kind of umm.. "abuse" - You definitely deserve to get your Synology 918+!

    /s

  • Forenti on 26/03/2019 - 11:57
    +2

    they advertised with an insufficient amount of stock to make the sale

    What external platform did they advertise on?

  • pegaxs on 26/03/2019 - 12:07
    +3

    Pretty sure that over quoting the amount of stock a company has is not a breach of ACL. Having no stock and using that to tell people that you have something similar in stock and will sell them one of those instead (bait and switch) certainly is.

    So long as they provided you with a refund, you really don’t have much on the grounds of any recourse.

  • SBOB on 26/03/2019 - 12:57
    +4

    Has this happened to people with other order products and Amazon just decided to cancel?

    Yep, and then they refunded me..

    Total disregard for the law /s

  • pformag on 26/03/2019 - 19:06
    -1

    This happened with Finish dishwashing tablets. It is a common practice. Just complain to Amazon and they will give you some vouchers.

  • kevst on 27/03/2019 - 13:19
    +7

    All,

    As an update.

    I complained - advised them of the ACL and they folded.
    I have a written commitment from them to refund the price difference for my order from MWAVE for the item and the price they offered.

    Took 3 emails and nearly 30 minutes on the phone to get it sorted the way I wanted.
    Bit time heavy to fix, but I got my "oz"bargain.

    Interestingly, they are now offering it again with a long wait for ~740.
    Beware.

    K

Login or Join to leave a comment
Login Join