G'day.
I bought a Samsung TV from The Good Guys and picked it up weekend before last. 2 days ago it developed a 2 inch wide band of white looking vertical lines that run up the screen. The position of the line is off centre, probably 12 inches in the from the left hand edge. It's there regardless of channel/input.
Given the TV had only been purchased 10 days beforehand, I thought I could go and swap it and no problems. I didn't think it was fair that it broke so quickly and I'd end up having to deal with Samsung to get it repaired.
I was civil when discussing it, the GoodGuys manager told me under consumer law they have provided a remedy (have Samsung repair it) and that is all I was entitled to. I explained the TV was brand new and faulty and I'm not happy that someone is going to pull it apart in my loungeroom to try to fix it and than I just didn't want anymore trouble with it. They said they can't do anything until Samsung approves it and gave me a whole heap of crap that if they got it and I didn't do what they asked they'd be out of pocket and have to throw it in the bin - which I know is obviously not right, they can just get it repaired the same as I can through Samsung.
They've strongly rejected that I have any right to a refund or replacement with new (same model). From what I've read I'm confused on my rights. Can anyone point me to specific legislation that might clear this up? (I've Googled and read in the obvious places but I'm still unsure)
Another note is they kept repeating that they too are customers of Samsung's and need to follow what they say, ignoring that the transaction was between the GoodGuys and me and really trying to absolve them of any ownership of the matter.
PICS:
Cheers,
Bogrolls.
Accc is the way to go. They helped me replacing a 6 months old whirlpool fridge with a brand new one.Good guys refused to help in the beginning eventually they had to :)