Asked to Payback Telstra Free Modem on Month to Month Contract When Transferring to Other RSP
Last edited 22/04/2019 - 14:05 by 1 other user
I signed up to Telstra cable on month to month plan in Dec last year. Because I wanted the month to month plan , Telstra wanted to charge me $199 for the modem. After some bargaining, Telstra agreed to waive the fee and gave me a free modem on no contract basis.(I thought it had no conditions attached)
Now, NBN is active in my street and I want to sign up with another RSP. On livechat, Telstra wants me to pay $199 for the modem citing that I am leaving Telstra with 24 months. Such condition had never mentioned to me before and I have the impression that the term is only apply to 24 month contract customers.
Can anyone help to clarify the situation? Thanks for any input.