FTTP Service Provider Asking $300 Fee

Lratoloko on 13/05/2019 - 16:00

Hi guys,

I am 5 days away to move into a brand new Meriton apartment I just rented and Occom is asking for $300 fee. I was like wtf????
Where I live right now, I have TPG FTTB 90Mbps and it works like a charm, and much cheaper.
The new apartment has Occom up and running but when contacting them to activate the service, it is asking me to pay a $300 fee.
I just sent an email to the agency because I don't agree with this and it was never mentioned.

I am contacting all the ISP I can to see if any of them I am able to get away with this fee.

What is your experience? The infrastructure was made by LBNCO, do you have anything to share?

Thanks very much.

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Comments

  • nedski on 13/05/2019 - 16:02
    +1

    Yeah you cant get out of this fee. Its charged by NBN and the ISP is recovering it on their behalf.

    • ratoloko on 13/05/2019 - 16:03
      -1

      Damnm, that sucks :(
      I am already regretting to leave my current "home"

      • nedski on 13/05/2019 - 16:04
        +4

        Oh sorry, I just re-read your post. You are renting this place? Then this is a cost you can push back to the landlord.

        • ratoloko on 13/05/2019 - 16:05

          For one second you scared the shit out me lol
          Yes, I am renting the place :)
          Not that rich to buy one apartment hahahaha

          • nedski on 13/05/2019 - 16:07
            +4

            @ratoloko: Keep a copy of the rental ad handy. So if it says in the ad, "NBN" then its up to them to faciliate access to the NBN for you by them paying the $300 fee.

    • Nousernamehere on 13/05/2019 - 22:11

      This isn’t NBN, the OP says

      The infrastructure was made by LBNCO, do you have anything to share?

  • Room Temperature on 13/05/2019 - 16:09
    +2

    I had the same thing, send a copy of the email to your landlord.
    I just paid $300 less on my first week of rent, easy :)

    • ratoloko on 13/05/2019 - 16:48
      +1

      I hope that works out for me.

      • Amaris on 13/05/2019 - 18:27
        +2

        Don't pay $300 if they don't agree. Otherwise, they'll consider you to be behind on your rent.

  • ratoloko on 13/05/2019 - 16:45

    Well, I just replied to the builder manager. Let's see how it goes when I move in this Friday.
    I really kinda pissed right now —'
    Why don't they inform everything in the advertisement? F*ch me dead!

    My current TPG FTTB isn't an FTTH, but it is just like it, cheaper, and no headaches.

    That sucks!

    • dcep on 13/05/2019 - 17:14
      +1

      don't expect 90mbps unlimited for $60 , like your TPG FTTB

      it will be whole lot more

    • pjetson on 13/05/2019 - 20:04
      +1

      Why don't they inform everything in the advertisement?

      Advertisements usually don't emphasise the bad points. Shouldn't you have done your own due diligence?

      • ratoloko on 14/05/2019 - 07:44

        How would I know about this?? As I said I have FTTB, one call and that is it. I was expecting nothing different.
        Let's see now…

  • Austaurean on 13/05/2019 - 17:16
    +1

    Its a one off government legislated charge for new developments by nbn co via the service provider who onset it to the end user. The owner is responsible as its part of providing the services to a property. Your cost is your plan and setup etc.

    • Nousernamehere on 13/05/2019 - 22:20

      This is LBNCO, not NBN.

      And no, there’s nothing in the legislation that says the owner is responsible, a landline/internet connection isn’t an essential service (unlike water/power etc). A good landlord should pay for it, but there’s nothing forcing them too unfortunately (even though they’re the one getting all the benefits from it once the first tenant moves out).

      • ratoloko on 14/05/2019 - 07:45
        +1

        Their purpose is exactly the same, just different name.

        • Nousernamehere on 14/05/2019 - 12:01

          Umm no. NBN is a government-owned corporation whilst the other is a private company. NBN continues over the existing $299 charge that Telstra use to charge for a brand new connection, simply because they could.

          LBNCO obviously decided that it was a decent way to get some extra cash as well in the process.

      • Austaurean on 14/05/2019 - 08:14
        +2

        Depends on the state and the tenancy agreement. See clause 43.
        The legislated charge bit is solely the NBNco $300 fee for the activation at all new location ID's.
        As the $300 is also to do with installation etc, then that could be deemed to be relevant to clause 43.

        The $300. fee is a charge from NBNco due to a Government legislated charge to all new location ID's
        I don't know anything about LBNCO, but it seems coincidental that its the same figure..

        I would suggest at a guess they also have to bill the service provider who onsets it to the end user.
        its is a way of recouping some of the cost. As it is a one off charge for the initial service request at new location ID's, I would place it as the owners responsibility, if it was a charge for every connection for every time a new person moved in then yes fair enough, but its not.

        I had to research this as the clients I assist were affected by this when it came out due to all the new builds we were involved in.

        ATTACHMENT A

        Schedule 1 Standard residential tenancy terms

        Lessor’s costs
        42 The lessor is responsible for the cost of the following:
        (a) rates and taxes relating to the premises;
        (b) services for which the lessor agrees to be responsible;
        (c) services for which there is not a separate metering device so that amounts consumed during the period of the tenancy cannot be accurately decided;
        (d) all services up to the time of measurement or reading at the beginning of the tenancy;
        (e) all services after reading or measurement at the end of the tenancy providing the tenant has not made any use of the service after the reading.
        43 (1) The lessor must pay for any physical installation of services (eg water, electricity, gas, telephone line).
        (2) The tenant is responsible for the connection of all services that will be supplied in the tenant’s name.

        • ratoloko on 14/05/2019 - 09:19
          +1

          Thank you so much for sharing this.

        • Nousernamehere on 14/05/2019 - 12:17

          43 (1) The lessor must pay for any physical installation of services (eg water, electricity, gas, telephone line).
          (2) The tenant is responsible for the connection of all services that will be supplied in the tenant’s name.

          The first part is referring to the actual physical connection of certain services (eg. Physically having the power line connected etc), which for NBN will be the “Deployment contribution” which the builder/owner needs to pay initially.

          The $300 ‘new developments charge’ is then only charged the first time the connection is actually used, if a tenant chose to they could go completely wireless and never use the landline connection during their tenancy and then it would get charged to the next tenant etc.

          • Austaurean on 14/05/2019 - 13:33
            +1

            @Nousernamehere: Yep, correct

            • Nousernamehere on 14/05/2019 - 14:55
              +1

              @Austaurean: It's a stupid thing and should 100% be paid for by the landlord as they're the ones getting the long term benefit, and from what I read and hear most landlords realise this and pay it, but like all things in life, there's always the ones who don't (and can't seem to realise the reason why they should).

  • ratoloko on 14/05/2019 - 07:40
    +3

    Australia Broadband says:

    Are you renting?

    If you’re renting and this NBN Co Non-Standard Installation fee applies, we recommend you request your landlord to reimburse you the $300 charge as it is a once off charge that only applies when you first connect your rented property to the nbn™ (the next tenant won’t have to pay for it which makes it a once off property cost).

    If your landlord (or real estate agent) is unwilling to reimburse you for this one-off charge, we recommend you contact and seek advise from your State or Territory consumer protection agency as depending on the law in your State or Territory, your landlord may be required to reimburse you.

    Visit the ACCC website on how to get help.

  • xavi46 on 13/06/2019 - 11:34

    Did you get reimburse? On the same situation atm.

    • ratoloko on 13/06/2019 - 12:18

      I paid for it since I work with technology and I need to be connected all the time. It was taking ages to get responses so.
      I kept all the receipts, and etc. Before to leave the apartment if that happens in the future, I will find out how to have those $300 back.
      Right now I am just leaving how it is.

      • xavi46 on 13/06/2019 - 12:53

        I emailed my agent, he asked me to send him the invoice of the fee and he will ask the owner to reimburse for me. Hopefully the owner agrees to do it. All the best for you. Thanks.

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