Have I Been Dudded by Telstra?
I signed up for this deal https://www.ozbargain.com.au/node/416170 on 14/12/18 with connection occurring 4/2/19.
Received this email Friday. Dear ,
We’re sorry. We’ve identified a technical issue that means there is an active Internet service with Service ID:
on your account that hasn’t been billed correctly, meaning we have not been billing you the monthly charge.
To fix this issue, we’ve placed this service on the BigPond Broadband 200GB plan for $79.95 per month. We are not looking to back bill you for these charges. The Critical Information Summary with all the details on the inclusions for this plan can be found here.
What do I need to do?
If you’d like to continue with the BigPond Broadband 200GB plan, then you don’t need to do anything. To give you time to adjust to this, we’ve applied a credit of $79.95 which is equivalent to one month’s worth of plan charges. This credit will appear as ‘One-off Service charge Refund’ in the ‘Account Charges & Credits’ section of an upcoming bill.
If you want to change your plan, or no longer wish to continue this Internet service, please contact us on 13 2200 so we can make the required change. Rest assured, you won’t receive any Early Termination Charges if you choose to disconnect this service.
If you’ve made any changes in the last two weeks please ignore this email.
If you have any questions, please contact us on 13 2200. We’re here to help.
Sales and Service Executive
A Telstra CSO advised that because they have been unable to connect my phone the order was never completed therefore I was not being charged. The CSO also advised that due to the NBN being in the area they could not provide me with a phone connection on Cable. Plan details also show a contract end date of 7/5/2021.
After half a hour on hold the CSO offer was: We can put you back on an unlimited casual plan (which does not include phone or phone calls) for $90.00 per month. I did not accept this offer as I thought being charged $1 more for a lessor service was a bit rich.
I guess my question is am I being a bit pig headed not just accepting the above offer as essentially I have been getting free internet for this last 4 months. I do want an unlimited casual plan but I'm not sure what a reasonable cost for this service should be.
Any helpful advise from Ozbargainers would be great.